Zac Sheldon

Stopping Synthetic Identity, Account Takeover & AML Risk | Head of Tier 1 Banking

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As Head of GTM for Tier 1 Banks at Socure, I work with the largest S.

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& Canadian financial institutions to modernize how they make identity, fraud, and risk decisions across the customer lifecycle—from digital account opening and card origination to account changes, authentication, and Socure is an AI-native identity and risk decisioning platform that unifies identity verification, fraud, compliance, and orchestration into a single operating layer (RiskOS) for consumers, businesses, and employees. We combine our global identity graph, device and digital intelligence, phone/email risk, document verification, and consortium feedback data to deliver real-time, explainable decisions that are both highly accurate and highly For Tier 1 banks, we focus on solving three core problems:Reducing identity fraud (third‑party, synthetic, and first‑party) across deposits, cards, lending, and payments while shrinking false Improving auto‑approval and customer experience at onboarding and in‑branch, so good customers move through in seconds—not Standardizing KYC, fraud, and sanctions decisions on one orchestration layer (RiskOS) to simplify stacks, accelerate change, and satisfy A few metrics that matter for Tier 1 banking:Market footprint: Socure supports 3,000+ customers, including 18 of the top 20 S. banks and 13 of the top 15 S. credit card Tier 1 in‑branch DocV impact: In one Tier 1 bank, Socure’s document verification helped deliver 95%+ auto‑approvals, <10 seconds end‑to‑end processing, and a 12x improvement in false‑accept performance alongside a 3x decrease in false accepts, saving millions in potential fraud Identity coverage: Socure Verify achieves ~99% verification of mainstream populations and 95%+ verification of Gen Z consumers, addressing historical bias in legacy KYC Phone intelligence for account takeover and OTP flows: Socure Phone RiskScore verifies up to 80% of phone numbers vs. competitors at ~72%, delivers 12–14% more verified phones, and can capture ~45% more fraud in the riskiest 5% of users vs. legacy My work centers on translating these capabilities into concrete growth, loss, and operational outcomes for Tier 1 banks—aligning identity and fraud strategy with revenue goals, credit and fraud risk appetite, and regulatory expectations across highly complex organizations.