Lucia Ajo
Operations Specialist | AI-expert and Project Manager | Helping remote teams improve operations through AI tools, automation & efficient workflows
HubtypeAI-driven Operations & Project Coordinator focused on building scalable systems, automating workflows, and improving operational efficiency for remote and international
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My experience combines corporate structure from EY with the agility of fast-growing startups, where I’ve worked at the intersection of operations, project coordination, AI tools, and process I specialize in identifying operational bottlenecks and transforming manual processes into streamlined, scalable workflows using AI-powered solutions, automation tools, and data-driven Key areas of expertise:• AI tools for operational efficiency & workflow optimization• Process automation & systems improvement• Cross-functional project coordination• Remote team operations• CRM & workflow management• Scalable operations across international environmentsSelected impact:• Supported operational scaling across 5+ international markets• Coordinated workflows for 4,000+ international accounts• Managed logistics and operations for events with 15,000+ attendees• Reduced manual operational workload through automation and AI-assisted processesTools & Platforms:Generative AI · ChatGPT · Notion AI · CRM Automation · Jira · ClickUp · Salesforce · HubSpot · Advanced ExcelInterested in:AI Operations · Automation · SaaS · HealthTech · FinTech · Remote-first companies📍 Málaga, Spain | Open to remote international opportunities
GTM Index
- HUBTYPEJOB
- GTM Operations Specialist6M
GTM Operations Specialist
Hubtype
Formo parte del equipo en el diseño, ejecución y optimización continua de la estrategia de Go-To-Market (GTM) de Hubtype, orquestando la alineación entre Marketing, Ventas y Customer Success a través de tecnología y procesos de alto rendimiento. Liderazgo Estratégico y Gestión de GTM: Mejora Continua de Procesos: Auditoría y el refinamiento constante de los procesos de Inbound y Outbound, eliminando fricciones en el ciclo de vida del cliente para maximizar la conversión. Single Source of Truth: Arquitecta del ecosistema de datos en Salesforce, garantizando que cada decisión estratégica esté respaldada por métricas precisas de salud del pipeline y performance de cohortes. Innovación con…
- ARROWHEAD STRATEGY GROUP,JOB
- Head of Operations4M
Head of Operations
Arrowhead Strategy Group, LLC
Architected and executed the global operational infrastructure, achieving an 85% increase in strategic scalability for international GTM initiatives. Implemented automated workflows and process frameworks (using ClickUp and automation tools), eliminating operational bottlenecks and aligning partner vision with technical execution. Acted as the Strategic Bridge (Stakeholder Management) between Sales, Marketing, and Finance to unify brand narrative and operational efficiency across global markets. Change Management: Led the adoption of new SaaS tools and security protocols, ensuring seamless transitions within distributed remote teams.
- BRIGHT!TAXJOB
- Operations Specialist7M
Operations Specialist
Bright!Tax
Managed the operational lifecycle for a portfolio of 4,000+ international accounts, ensuring 100% data accuracy and adherence to critical compliance deadlines. Process Analysis & Improvement: Identified friction points in the document delivery pipeline, implementing enhancements that improved user experience and support efficiency. CRM Expertise: Advanced management of Salesforce for lead tracking, database segmentation, and real-time performance reporting.
- EYJOB
- US PAS EMS - Tax Project M…1Y 10M
US PAS EMS - Tax Project Management (GDS)
EY
Coordinated service delivery across 5 international markets, successfully transitioning fragmented local processes into a unified global delivery model. Optimized operational efficiency, achieving a 20% reduction in processing times through the application of Lean methodologies and value stream mapping. Quality & Data Governance: Supervised KPIs and firm-wide quality standards, ensuring data integrity across large-scale global consulting projects. Corporate Diplomacy: Managed communication flows between senior stakeholders and multidisciplinary global teams in a high-stakes Big Four environment.
- MESSE FRANKFURT ARGENTINAJOB
- Messe Frankfurt1Y 2M
Messe Frankfurt – Account Executive
Messe Frankfurt Argentina
Coordinated end-to-end technical infrastructure and logistics for major international exhibitions with 15,000+ attendees. Vendor Management & Procurement: Negotiated and supervised contracts with multiple external providers (AV, catering, security, IT), ensuring high-fidelity delivery within budget. On-site Execution: Led field operations teams to resolve critical incidents in real-time, maintaining service excellence for C-level executives and global exhibitors.
- ACE AUSTRALIAJOB
- Case Officer5M
Case Officer
ACE Australia
Advised students worldwide on visa applications and academic pathways. Liaised with universities and supported documentation for Australian study-work visas.
- THOMSON REUTERSJOB
- Pasante customer experience7M
Pasante customer experience
Thomson Reuters
Asesoria de La ley Uruguaya, con atencion al cliente en area judicial , capacitaciones, generación de leads y onboarding para el uso de la plataforma LAley.com
- CENTRO DE ESTUDIANTES DE CIENCIAS POLÍTICAS Y RELACIONES INTERNACIONALES UCAJOB
- Encargada9M
Encargada
Centro de Estudiantes de Ciencias Políticas y Relaciones Internacionales UCA
- Job: Hubtype — GTM Operations Specialist · 2026-02 – present — Formo parte del equipo en el diseño, ejecución y optimización continua de la estrategia de Go-To-Market (GTM) de Hubtype, orquestando la alineación entre Marketing, Ventas y Customer Success a través de tecnología y procesos de alto rendimiento. Liderazgo Estratégico y Gestión de GTM: Mejora Continua de Procesos: Auditoría y el refinamiento constante de los procesos de Inbound y Outbound, eliminando fricciones en el ciclo de vida del cliente para maximizar la conversión. Single Source of Truth: Arquitecta del ecosistema de datos en Salesforce, garantizando que cada decisión estratégica esté respaldada por métricas precisas de salud del pipeline y performance de cohortes. Innovación con…
- Job: Arrowhead Strategy Group, LLC — Head of Operations · 2025-08 – 2025-12 — Architected and executed the global operational infrastructure, achieving an 85% increase in strategic scalability for international GTM initiatives. Implemented automated workflows and process frameworks (using ClickUp and automation tools), eliminating operational bottlenecks and aligning partner vision with technical execution. Acted as the Strategic Bridge (Stakeholder Management) between Sales, Marketing, and Finance to unify brand narrative and operational efficiency across global markets. Change Management: Led the adoption of new SaaS tools and security protocols, ensuring seamless transitions within distributed remote teams.
- Job: Bright!Tax — Operations Specialist · 2024-12 – 2025-07 — Managed the operational lifecycle for a portfolio of 4,000+ international accounts, ensuring 100% data accuracy and adherence to critical compliance deadlines. Process Analysis & Improvement: Identified friction points in the document delivery pipeline, implementing enhancements that improved user experience and support efficiency. CRM Expertise: Advanced management of Salesforce for lead tracking, database segmentation, and real-time performance reporting.
- Job: EY — US PAS EMS - Tax Project Management (GDS) · 2023-03 – 2025-01 — Coordinated service delivery across 5 international markets, successfully transitioning fragmented local processes into a unified global delivery model. Optimized operational efficiency, achieving a 20% reduction in processing times through the application of Lean methodologies and value stream mapping. Quality & Data Governance: Supervised KPIs and firm-wide quality standards, ensuring data integrity across large-scale global consulting projects. Corporate Diplomacy: Managed communication flows between senior stakeholders and multidisciplinary global teams in a high-stakes Big Four environment.
- Job: Messe Frankfurt Argentina — Messe Frankfurt – Account Executive · 2022-01 – 2023-03 — Coordinated end-to-end technical infrastructure and logistics for major international exhibitions with 15,000+ attendees. Vendor Management & Procurement: Negotiated and supervised contracts with multiple external providers (AV, catering, security, IT), ensuring high-fidelity delivery within budget. On-site Execution: Led field operations teams to resolve critical incidents in real-time, maintaining service excellence for C-level executives and global exhibitors.
- Job: ACE Australia — Case Officer · 2022-01 – 2022-06 — Advised students worldwide on visa applications and academic pathways. Liaised with universities and supported documentation for Australian study-work visas.
- Job: Thomson Reuters — Pasante customer experience · 2021-06 – 2022-01 — Asesoria de La ley Uruguaya, con atencion al cliente en area judicial , capacitaciones, generación de leads y onboarding para el uso de la plataforma LAley.com
- Job: Centro de Estudiantes de Ciencias Políticas y Relaciones Internacionales UCA — Encargada · 2019-03 – 2019-12
- School: Pontificia Universidad Católica Argentina — Lic. en Relaciones Internacionales, Ciencias políticas y gobierno
- School: Universidad Católica de Salta — Associate's degree, Ciencias políticas y gobierno
- School: ICANA — Grado, Lengua y literatura inglesa, general
- School: English Services — Idiomas
- School: Pontificia Universidad Católica Argentina — Licenciatura, Relaciones internacionales y asuntos exteriores
- School: Coursera — Course, Gestión de proyectos
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