Vinay Aggarwal
Global GTM and Enterprise AI adoption | AI Platform Commercialization & Customer Zero @ ServiceNow
Global GTM and Enterprise AI Leader specializing in translating complex AI and SaaS platform capabilities into scalable enterprise revenue, field enablement, and customer
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Currently leading GTM Strategy and Customer Engagement for ServiceNow’s Now on Now (Customer Zero) initiative, blueprinting how a global enterprise operates AI, Agentic Workflows, and digital platforms across IT, HR, Finance, Customer success and Legal at enterprise My work sits at the intersection of AI Product Commercialization, Executive Sales Proof, and Enterprise Value Realization. I turn internal platform deployments into field ready GTM narratives, live demonstration environments, and high-impact C-level briefings that accelerate Fortune 500 decision Core Pillars & Expertise:* Enterprise AI GTM & Commercialization: Translating AI capabilities (GenAI, Agentic Automation) into L1–L3 industry value chain narratives across 9 enterprise * Executive Briefing & Pipeline Acceleration: Architecting EBC readiness strategies to arm sales teams with live Customer Zero proof points for strategic * Global Practitioner Scale: Building operational frameworks, SLAs, and enablement engines for a 500+ global GTM and practitioner * Ecosystem & Practice Leadership: 25+ years scaling enterprise software and digital transformation practices (Capgemini, Fujitsu) across North America, APAC, and global Passionate about closing the gap between what enterprise AI models can achieve and how global companies safely deploy them to capture measurable Open to connecting on Enterprise AI Adoption, GTM Strategy, and SaaS Platform Commercialization.
GTM Index
- SERVICENOW – THE ENTERPRISE CLOUD COMPANYJOB
- Sr. Dir - Global lead - GT…2Y 5M
Sr. Director - Global lead - GTM and Customer Engagement - Now on Now
ServiceNow – The Enterprise Cloud Company
Leading global GTM strategy and customer engagement for ServiceNow's Now on Now program, the company's internal Customer Zero initiative demonstrating enterprise scale platform and AI transformation. Key Focus Areas & Impact: - AI GTM Readiness & Commercialization: Built talk tracks, live demo environments, and executive narratives for strategic AI products, accelerating field readiness for Agentic Workflows and autonomous enterprise solutions. - Industry Value Chain Mapping: Mapped platform outcomes to L1–L3 value chains across 9 sectors including Financial Services, Healthcare, Manufacturing, Telecom, and Public Sector. - Global Practitioner Community: Scaled and managed a 500+ global pra…
- CAPGEMINIJOB
- Sr. Principal Dir - Servic…3Y 1M
Sr. Principal Director - ServiceNow Platform GTM and Offerings Leader - North America
Capgemini
Built and scaled Capgemini’s ServiceNow GTM strategy across North America, aligning practice offerings with enterprise sales engines to accelerate pipeline growth and platform adoption."
- FUJITSU / RAPIDIGMJOB
- Dir - SaaS PreSales and De…3Y 11M
Director - SaaS PreSales and Delivery (Head of ServiceNow and RPA Porfolio - North America)
Fujitsu / Rapidigm
Established and grew Fujitsu’s ServiceNow and Robotic Process Automation (RPA) practices in North America, leading presales architecture, delivery teams, and portfolio expansion.
- Delivery Dir- BAS Location…4M
Delivery Director- BAS Location Lead-Queensland, Portfolio Director - RMP, SharePoint, BI Analytics
Fujitsu / Rapidigm
Responsible for Service Delivery to all Fujitsu BAS clients in the state of Queensland. Additionally, responsible for Pre-sales and delivery of SaaS portfolios in Australia- RunMyProcess, SharePoint and BI Analytics.
- Client Services Executive1Y 4M
Client Services Executive
Fujitsu / Rapidigm
Responsible for delivery and growth of Fujitsu's Services at Medibank Private Limited (Health Insurance). Portfolio Services Director for Fujitsu's Digital enablement Platform - RunMyProcess "RMP"
- Practice Dir - Telecom OSS…1Y 11M
Practice Director - Telecom OSS Solutions
Fujitsu / Rapidigm
Responsible for leading and growing Fujitsu's Telecom OSS business in Oceania and South East Asia.
- Project Dir1Y
Project Director
Fujitsu / Rapidigm
@ Melbourne Water Corporation - Enterprise Asset Management - Maximo Systems Integration @ Telstra - Network Performance Management - Infovista Systems Integration
- Sr. Mgr5Y 3M
Sr. Manager
Fujitsu / Rapidigm
@ Australia Post - Unaddressed Mail Coordination System (UMCS) Implementation @ Telstra - Managed Network Services (MNSE) - OSS-BSS (Seibel, Netcracker) Systems Implementation @ Telstra - Broadsoft EMS Implementation @ Telstra - Test and Diagonosis (T&D) Platform Implementation
- AMDOCS MFS (UTIBA)JOB
- Architect9M
Architect / Product Consulting
Amdocs MFS (Utiba)
Amdocs Enabler, Order Manager - Architect/ Product Consultant
- Application Mgr (BSS)1Y
Application Manager (BSS)
Amdocs MFS (Utiba)
Amdocs CRM and Billing Solution for Vodafone Australia
- Sr. Consultant4Y 9M
Sr. Consultant
Amdocs MFS (Utiba)
Onsite Consulting for Amdocs CRM and Billing solutions for Tier 1 Telcos globally: Verizon - Dallas/ Dominican Republic Bell Canada - Toronto Vimpelcom - Moscow Vodafone - UK Clarify CRM - SanJose Astro - Malaysia Excelcom - Indonesia
- Job: Fujitsu / Rapidigm — Delivery Director- BAS Location Lead-Queensland, Portfolio Director - RMP, SharePoint, BI Analytics · 2016-12 – 2017-04 · 4 mo — Responsible for Service Delivery to all Fujitsu BAS clients in the state of Queensland. Additionally, responsible for Pre-sales and delivery of SaaS portfolios in Australia- RunMyProcess, SharePoint and BI Analytics.
- Job: Fujitsu / Rapidigm — Director - SaaS PreSales and Delivery (Head of ServiceNow and RPA Porfolio - North America) · 2017-05 – 2021-04 · 3y 11mo — Established and grew Fujitsu’s ServiceNow and Robotic Process Automation (RPA) practices in North America, leading presales architecture, delivery teams, and portfolio expansion.
- Job: Capgemini — Sr. Principal Director - ServiceNow Platform GTM and Offerings Leader - North America · 2021-04 – 2024-05 · 3y 1mo — Built and scaled Capgemini’s ServiceNow GTM strategy across North America, aligning practice offerings with enterprise sales engines to accelerate pipeline growth and platform adoption."
- Job: Amdocs MFS (Utiba) — Architect / Product Consulting · 2006-06 – 2007-03 · 9 mo — Amdocs Enabler, Order Manager - Architect/ Product Consultant
- Job: ServiceNow – The Enterprise Cloud Company — Sr. Director - Global lead - GTM and Customer Engagement - Now on Now · 2024-05 – present · 2y 3mo — Leading global GTM strategy and customer engagement for ServiceNow's Now on Now program, the company's internal Customer Zero initiative demonstrating enterprise scale platform and AI transformation. Key Focus Areas & Impact: - AI GTM Readiness & Commercialization: Built talk tracks, live demo environments, and executive narratives for strategic AI products, accelerating field readiness for Agentic Workflows and autonomous enterprise solutions. - Industry Value Chain Mapping: Mapped platform outcomes to L1–L3 value chains across 9 sectors including Financial Services, Healthcare, Manufacturing, Telecom, and Public Sector. - Global Practitioner Community: Scaled and managed a 500+ global pra…
- Job: Amdocs MFS (Utiba) — Application Manager (BSS) · 2005-05 – 2006-05 · 1y — Amdocs CRM and Billing Solution for Vodafone Australia
- Job: Fujitsu / Rapidigm — Sr. Manager · 2007-04 – 2012-07 · 5y 3mo — @ Australia Post - Unaddressed Mail Coordination System (UMCS) Implementation @ Telstra - Managed Network Services (MNSE) - OSS-BSS (Seibel, Netcracker) Systems Implementation @ Telstra - Broadsoft EMS Implementation @ Telstra - Test and Diagonosis (T&D) Platform Implementation
- Job: Fujitsu / Rapidigm — Client Services Executive · 2015-07 – 2016-11 · 1y 4mo — Responsible for delivery and growth of Fujitsu's Services at Medibank Private Limited (Health Insurance). Portfolio Services Director for Fujitsu's Digital enablement Platform - RunMyProcess "RMP"
- Job: Fujitsu / Rapidigm — Project Director · 2012-06 – 2013-06 · 1y — @ Melbourne Water Corporation - Enterprise Asset Management - Maximo Systems Integration @ Telstra - Network Performance Management - Infovista Systems Integration
- Job: Amdocs MFS (Utiba) — Sr. Consultant · 2000-07 – 2005-04 · 4y 9mo — Onsite Consulting for Amdocs CRM and Billing solutions for Tier 1 Telcos globally: Verizon - Dallas/ Dominican Republic Bell Canada - Toronto Vimpelcom - Moscow Vodafone - UK Clarify CRM - SanJose Astro - Malaysia Excelcom - Indonesia
- Job: Fujitsu / Rapidigm — Practice Director - Telecom OSS Solutions · 2013-07 – 2015-06 · 1y 11mo — Responsible for leading and growing Fujitsu's Telecom OSS business in Oceania and South East Asia.
- School: Thapar Institute of Engineering & Technology — Bachelor of Engineering, Computer Science
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