Shirish Joshi
Sr. Director Operations - GTM and NPI
ex-CiscoI love a big picture approach to connecting the dots and allowing innovation to flow. Innovative, resourceful, transformative, and high-impact business/IT executive with proven success in enterprise architecture and business applications.
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Extensive background in establishing organizational vision and strategy, leading large teams, business transformation, managing global operations, mergers and acquisitions, and implementing initiatives that enable organizations to scale their offerings, revenues, and footprints to drive business growth. Critical thinker, solutions-focused, and results-driven, with a big picture approach, excellent interpersonal communication skills, strategic team leadership and collaboration, robust task ownership, and a strong work ethic. Understands and conveys complex information to resolve multiple issues, measure outcomes, and improve operational efficiencies to consistently exceed expectations and achieve key deliverables. CORE COMPETENCIES: Digital Transformation Leadership | Business Transformation | Strategic Vision | Global Operations | Management | Enterprise Architecture/Applications | M&A Integration/Divestiture | Client Loyalty | Supply Chain | Finance | Sales Compensation | Organizational Change | Business Plans | SaaS | Process Improvement | Six Sigma Best Practices | Cost Containment | Operational Efficiency | Talent Development | Performance Management | Strategy Development/Implementation | Software Project Management | Software Development Life Cycle (SDLC) | Cloud Computing | Agile Methodologies | Global/High-Performance Team Building | Instruction/Facilitation | KPIs | SOPs KEY ACCOMPLISHMENTS: Enabled $12B recurring revenue business through all Go-To Market routes – Direct Partner Led and Digital Enabled customer success life cycle for recurring service and software (On-prem, SaaS ) revenue. Enabled new business capabilities (omni channel case management, intelligent routing, automatic case creation, and predictive/adoptive analytics) and a new platform for case deflection, management, and resolution automation Reduced both cost-to-serve, cycle time by 10% and increased NPS by 10 points Digitization COE champion -established and operationalized COE, digitized key business processes, customer advocacy Improved on-time renewals, renewal coverage by 10% through enablement of new vs. renew opportunity management and forecasting Achieved $1B in revenue with 14K partners on boarded through management of long tail renewals Won several Gartner, CIO 100, Digital 25, and Pega awards
GTM Index
- SERVICENOW – THE ENTERPRISE CLOUD COMPANYJOB
- Sr. Dir Operations, GTM an…2Y 7M
Sr. Director Operations, GTM and NPI - M&A and Alliances
ServiceNow – The Enterprise Cloud Company
✪ Overall GTM leader - GTM readiness and offer enablement across enterprise ✪ Define E2E Business solution design and AI architecture including L2C and G2C processes ✪ Sales and Ops Enablement ✪ Enable all Route to market - Direct, Partner, Hyperscaler Marketplace ✪ Manage, inspire, motivate, and retain a team, providing a competitive advantage
- Dir, Operations - M&A and…2Y 4M
Director, Operations - M&A and Alliances
ServiceNow – The Enterprise Cloud Company
- CAPGEMINIJOB
- Industry Leader - TMT ( Te…1Y 5M
Industry Leader - TMT ( Technology, Media and Telecomm)
Capgemini
✪ Drive strategy for key industry programs like Servatization, Customer Success ✪ Define joint Go-to-Market strategy for Altran acquisition. Enable GTM offers across different service lines and as well as work with strategic partners for joint GTM offers. ✪ Manage Key customer and transformation programs.
- CISCOJOB
- Dir – GTM Applications1Y 10M
Director – GTM Applications
Cisco
✪ Lead projects and services from inception to completion and deliver high-quality results in key offerings such as Customer Success, Customer 360, Renewals, Opportunity Management, Forecasting, and Customer Issue Management ✪ Manage, inspire, motivate, and retain a team of 35+ employees and 100 consultants, providing a competitive advantage ✪ Collaborate with key enterprise stakeholders, including sales, services, customer success, marketing, and commerce, for business capability roadmap, definition, implementation, and change management ✪ Define and govern architecture, including acquisition integrations and upstream/downstream data/service integrations ✪ Focus on application dependency,…
- Head of IT8M
Head of IT / CIO - Cisco divestiture - Video Business Unit
Cisco
✪ Led the NDS Video Business Unit divestiture, which included 3,000+ employees and 2,000+ contractors ✪ Defined the future organizational model with a focus on global business, various go-to-market strategies, and customer/partner experience ✪ Ensured timely use of technology to support business goals/needs and migration to an effective hybrid in a source/outsource model for the provision of IT services ✪ Created short- and long-term IT strategy and plans for systems implementation, IT service management and operations, capital and operating budgets, and staffing to accomplish business objectives ✪ Developed and implemented strategic and organizational process improvements that enhanced qua…
- Dir - Enterprise and Techn…5Y 3M
Director - Enterprise and Technology Architecture
Cisco
✪ Responsible for E2E business solutions and integration architecture across all domains: commerce, SaaS, HR, finance, SC, customer care, sales, development, implementation, operationalization, and governance of key business capabilities ✪ Aligned investment to business outcomes and defined roadmap and timeline for capabilities delivery ✪ Enabled the SaaS business model; identified/resolved bottlenecks to scale SaaS revenue, enabled SaaS billing as a service, loose coupling between ordering and provisioning, and business capabilities through fast SaaS acquisition onboarding ✪ Rendered key decisions for buy vs. build capabilities ✪ Led business capabilities transformation by examining the re…
- Dir - Customer Finance App…3Y 8M
Director - Customer Finance Applications
Cisco
✪ IT service owner for Invoice to Cash, Global Tax, and Customs and Revenue Attribution ✪ Responsible for customer finance business engagement and transformation, and SOX, PCI compliance ✪ Achieved key transformations, including the enablement of new legal entities in several countries, revenue deferral, and automation of revenue attribution
- Senior Mgr5Y 11M
Senior Manager
Cisco
Supply Chain, Engineering and Quality - IT Service Owner ✪ Drive supply chain lean transformation ✪ Drive Connected quality across - engineering, Manufacturing and Field
- ICELERATE,JOB
- CTO & VP-Eng3Y 11M
CTO & VP-Engineering
iCelerate, Inc.
✪ Build productized services with focus on recurring revenue ✪ Build global 500+ professional services organization ✪ Customer Success - Help customer implement and get the best value out of iCelerate products (Quick UpgradeTM) ✪ Identify opportunities for up sale/cross sale. ✪ Respond and resolve customer escalations in a timely manner ✪ Bring customer feedback to product engineering and influence product feature roadmap ✪ Manage professional services P&L
- ZENSAR TECHNOLOGIESJOB
- General Mgr8Y 11M
General Manager
Zensar Technologies
✪ Manage professional services P&L ✪ Build a global professional services organization to deliver packaged ERP, CRM implementations, eCommerce solutions ✪ Help customer to deliver on business transformation roadmap ✪ Provide vision, strategy to PS team ✪ Key Clients include - Cisco, KLA Tencore, Seagate, Sony, Idec Corp, Extreme Networks, Fujitsu
- Job: ServiceNow – The Enterprise Cloud Company — Sr. Director Operations, GTM and NPI - M&A and Alliances · 2024-03 – present · 2y 5mo — ✪ Overall GTM leader - GTM readiness and offer enablement across enterprise ✪ Define E2E Business solution design and AI architecture including L2C and G2C processes ✪ Sales and Ops Enablement ✪ Enable all Route to market - Direct, Partner, Hyperscaler Marketplace ✪ Manage, inspire, motivate, and retain a team, providing a competitive advantage
- Job: ServiceNow – The Enterprise Cloud Company — Director, Operations - M&A and Alliances · 2021-10 – 2024-02 · 2y 4mo
- Job: Capgemini — Industry Leader - TMT ( Technology, Media and Telecomm) · 2020-05 – 2021-10 · 1y 5mo — ✪ Drive strategy for key industry programs like Servatization, Customer Success ✪ Define joint Go-to-Market strategy for Altran acquisition. Enable GTM offers across different service lines and as well as work with strategic partners for joint GTM offers. ✪ Manage Key customer and transformation programs.
- Job: Cisco — Director – GTM Applications · 2018-06 – 2020-04 · 1y 10mo — ✪ Lead projects and services from inception to completion and deliver high-quality results in key offerings such as Customer Success, Customer 360, Renewals, Opportunity Management, Forecasting, and Customer Issue Management ✪ Manage, inspire, motivate, and retain a team of 35+ employees and 100 consultants, providing a competitive advantage ✪ Collaborate with key enterprise stakeholders, including sales, services, customer success, marketing, and commerce, for business capability roadmap, definition, implementation, and change management ✪ Define and govern architecture, including acquisition integrations and upstream/downstream data/service integrations ✪ Focus on application dependency,…
- Job: Cisco — Head of IT / CIO - Cisco divestiture - Video Business Unit · 2017-10 – 2018-06 · 8 mo — ✪ Led the NDS Video Business Unit divestiture, which included 3,000+ employees and 2,000+ contractors ✪ Defined the future organizational model with a focus on global business, various go-to-market strategies, and customer/partner experience ✪ Ensured timely use of technology to support business goals/needs and migration to an effective hybrid in a source/outsource model for the provision of IT services ✪ Created short- and long-term IT strategy and plans for systems implementation, IT service management and operations, capital and operating budgets, and staffing to accomplish business objectives ✪ Developed and implemented strategic and organizational process improvements that enhanced qua…
- Job: Cisco — Director - Enterprise and Technology Architecture · 2012-06 – 2017-09 · 5y 3mo — ✪ Responsible for E2E business solutions and integration architecture across all domains: commerce, SaaS, HR, finance, SC, customer care, sales, development, implementation, operationalization, and governance of key business capabilities ✪ Aligned investment to business outcomes and defined roadmap and timeline for capabilities delivery ✪ Enabled the SaaS business model; identified/resolved bottlenecks to scale SaaS revenue, enabled SaaS billing as a service, loose coupling between ordering and provisioning, and business capabilities through fast SaaS acquisition onboarding ✪ Rendered key decisions for buy vs. build capabilities ✪ Led business capabilities transformation by examining the re…
- Job: Cisco — Director - Customer Finance Applications · 2008-09 – 2012-05 · 3y 8mo — ✪ IT service owner for Invoice to Cash, Global Tax, and Customs and Revenue Attribution ✪ Responsible for customer finance business engagement and transformation, and SOX, PCI compliance ✪ Achieved key transformations, including the enablement of new legal entities in several countries, revenue deferral, and automation of revenue attribution
- Job: Cisco — Senior Manager · 2003-09 – 2009-08 · 5y 11mo — Supply Chain, Engineering and Quality - IT Service Owner ✪ Drive supply chain lean transformation ✪ Drive Connected quality across - engineering, Manufacturing and Field
- Job: iCelerate, Inc. — CTO & VP-Engineering · 2000 – 2003 · 3y — ✪ Build productized services with focus on recurring revenue ✪ Build global 500+ professional services organization ✪ Customer Success - Help customer implement and get the best value out of iCelerate products (Quick UpgradeTM) ✪ Identify opportunities for up sale/cross sale. ✪ Respond and resolve customer escalations in a timely manner ✪ Bring customer feedback to product engineering and influence product feature roadmap ✪ Manage professional services P&L
- Job: Zensar Technologies — General Manager · 1992 – 2000 · 8y — ✪ Manage professional services P&L ✪ Build a global professional services organization to deliver packaged ERP, CRM implementations, eCommerce solutions ✪ Help customer to deliver on business transformation roadmap ✪ Provide vision, strategy to PS team ✪ Key Clients include - Cisco, KLA Tencore, Seagate, Sony, Idec Corp, Extreme Networks, Fujitsu
- School: Savitribai Phule Pune University — Master's degree, Computer Science
- School: Savitribai Phule Pune University — Master's degree, Mechanical Engineering
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