Sujay Gandhre
Revenue & Customer Operations Executive | Renewals · Forecasting · GTM Strategy | Salesforce · HubSpot · Docusign
ex-DocuSign
ex-HubSpotI am a Revenue & Customer Operations leader with 15+ years of experience driving retention, forecasting, and growth strategy across global SaaS organizations including Salesforce, HubSpot, and
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My work sits at the intersection of strategy, operations, and analytics, helping organizations turn customer signals into predictable revenue outcomes. I have led initiatives across renewals strategy, forecasting transformation, customer segmentation, pricing, long range planning, and operating model design, supporting multi-billion-dollar recurring revenue I have been fortunate to do this work across Salesforce, HubSpot, and Docusign, each with different scale, complexity, and strategic context. That breadth has shaped a clear view of what great Revenue and GTM Operations looks I enjoy building and scaling high-performing teams, partnering with executive leadership, and translating complex data into actionable decisions that drive growth and operational Always open to connecting with others working on Customer Success, Revenue Operations, and data-driven GTM strategy.
GTM Index
- SALESFORCEJOB
- Senior Dir, Global Renewal…1Y 6M
Senior Director, Global Renewals Strategy & Ops
Salesforce
- Senior Dir, Global Success…1Y 4M
Senior Director, Global Success Strategy & Analytics
Salesforce
- Dir, Global Customer Succe…1Y 9M
Director, Global Customer Success Strategy & Analytics
Salesforce
- Dir, Global Renewals Analy…1Y 2M
Director, Global Renewals Analytics and Insights
Salesforce
- Senior Mgr, Global Renewal…2Y 11M
Senior Manager, Global Renewals Strategy
Salesforce
- Mgr, Renewal Strategy1Y 10M
Manager, Renewal Strategy
Salesforce
- Business Intelligence Mgr,…1Y 10M
Business Intelligence Manager, Customers for Life
Salesforce
- Senior Business Intelligen…1Y
Senior Business Intelligence Analyst
Salesforce
- DOCUSIGNJOB
- Sr Dir, Global CSAM Strate…5M
Sr Director, Global CSAM Strategy & Ops
DocuSign
- HUBSPOTJOB
- Dir, GTM Strategy & Operat…1Y 3M
Director, GTM Strategy & Operations
HubSpot
Scope included customer success (CS) incentives and headcount management, annual planning, forecasting, and renewal operations. I lead efforts to optimize retention rates, improve forecasting accuracy, drive actionable insights, and enhance operational efficiency.
- ASK.COMJOB
- Senior Analyst2Y 3M
Senior Analyst
Ask.com
As a Senior Data Analyst in the Ask sponsored listings division, my focus was on ensuring profitability for the network while delivering ROI for advertisers and a positive user experience. In this role, I was responsible for conducting data analyses to guide new product development, partnerships, and feature launches, as well as making campaign optimizations. One of my key contributions was managing a quality scoring model using conversion pixel data for publishers, which was used to inform pricing and business development decisions. I also built a classification model to predict customer churn, and the insights gleaned from my analyses were incorporated into a new ad-serving platform. Th…
- INSIGHTJOB
- Functional Business Analyst2Y 6M
Functional Business Analyst
Insight
At Insight, I started as a Solutions Process Specialist intern with the client solutions team while pursuing my master's degree. Following my internship, I transitioned to a full-time role as a Functional Business Analyst with the 'Profitability' team. In this role, my team was responsible for ensuring profitability for the business by maintaining products' pricing and efficient use of actual and virtual inventory. As part of my responsibilities, I developed dashboards and reports to monitor KPIs and investigate any anomalies in detail. Additionally, I served as the main point of contact to gather, document, and communicate any IT requirements for our team. After collaborating with the IT…
- RELIANCEJOB
- Officer, Imports1Y 5M
Officer, Imports
Reliance
Reliance Industries Limited, is a Fortune Global 500 company and is the largest private sector company in India with activities spanning exploration and production of oil and gas, petroleum refining and marketing, petrochemicals (polyester, fibre intermediates, plastics and chemicals), textiles, retail and special economic zones. As part of the Imports team in RIL's exploration and production (E&P) division, I played a key role in procuring rigs, drilling equipment, and software from foreign vendors worldwide. These purchases and leased equipment were worth billions of dollars, and my team's efficient planning and coordination of import activities resulted in significant savings for the co…
- ESSAR STEEL LIMITEDJOB
- Planning & Procurement Eng7M
Planning & Procurement Engineer
Essar Steel Limited
Essar Steel is a global producer of steel with a footprint in India, Canada, USA, the Middle East and Asia. It is one of India's largest exporters of flat products, exporting to the highly demanding US and European markets, and to the growing markets of South East Asia and the Middle East. I was part of the project team for erection and commissioning of hot iron briquette (HBI) plants. I was tasked with procurement for the project. I was also responsible for putting together budget requirements for the project and also created a small tracking system that would monitor spend vs. budget.
- Job: Salesforce — Senior Director, Global Renewals Strategy & Ops · 2025-04 – present · 1y 4mo
- Job: DocuSign — Sr Director, Global CSAM Strategy & Ops · 2024-11 – 2025-04 · 5 mo
- Job: HubSpot — Director, GTM Strategy & Operations · 2023-07 – 2024-10 · 1y 3mo — Scope included customer success (CS) incentives and headcount management, annual planning, forecasting, and renewal operations. I lead efforts to optimize retention rates, improve forecasting accuracy, drive actionable insights, and enhance operational efficiency.
- Job: Salesforce — Senior Director, Global Success Strategy & Analytics · 2022-02 – 2023-06 · 1y 4mo
- Job: Salesforce — Director, Global Customer Success Strategy & Analytics · 2020-04 – 2022-01 · 1y 9mo
- Job: Salesforce — Director, Global Renewals Analytics and Insights · 2019-02 – 2020-04 · 1y 2mo
- Job: Salesforce — Senior Manager, Global Renewals Strategy · 2016-02 – 2019-01 · 2y 11mo
- Job: Salesforce — Manager, Renewal Strategy · 2014-03 – 2016-01 · 1y 10mo
- Job: Salesforce — Business Intelligence Manager, Customers for Life · 2012-05 – 2014-03 · 1y 10mo
- Job: Salesforce — Senior Business Intelligence Analyst · 2011-05 – 2012-05 · 1y
- Job: Ask.com — Senior Analyst · 2009-02 – 2011-05 · 2y 3mo — As a Senior Data Analyst in the Ask sponsored listings division, my focus was on ensuring profitability for the network while delivering ROI for advertisers and a positive user experience. In this role, I was responsible for conducting data analyses to guide new product development, partnerships, and feature launches, as well as making campaign optimizations. One of my key contributions was managing a quality scoring model using conversion pixel data for publishers, which was used to inform pricing and business development decisions. I also built a classification model to predict customer churn, and the insights gleaned from my analyses were incorporated into a new ad-serving platform. Th…
- Job: Insight — Functional Business Analyst · 2006-08 – 2009-02 · 2y 6mo — At Insight, I started as a Solutions Process Specialist intern with the client solutions team while pursuing my master's degree. Following my internship, I transitioned to a full-time role as a Functional Business Analyst with the 'Profitability' team. In this role, my team was responsible for ensuring profitability for the business by maintaining products' pricing and efficient use of actual and virtual inventory. As part of my responsibilities, I developed dashboards and reports to monitor KPIs and investigate any anomalies in detail. Additionally, I served as the main point of contact to gather, document, and communicate any IT requirements for our team. After collaborating with the IT…
- Job: Reliance — Officer, Imports · 2005-02 – 2006-07 · 1y 5mo — Reliance Industries Limited, is a Fortune Global 500 company and is the largest private sector company in India with activities spanning exploration and production of oil and gas, petroleum refining and marketing, petrochemicals (polyester, fibre intermediates, plastics and chemicals), textiles, retail and special economic zones. As part of the Imports team in RIL's exploration and production (E&P) division, I played a key role in procuring rigs, drilling equipment, and software from foreign vendors worldwide. These purchases and leased equipment were worth billions of dollars, and my team's efficient planning and coordination of import activities resulted in significant savings for the co…
- Job: Essar Steel Limited — Planning & Procurement Engineer · 2004-06 – 2005-01 · 7 mo — Essar Steel is a global producer of steel with a footprint in India, Canada, USA, the Middle East and Asia. It is one of India's largest exporters of flat products, exporting to the highly demanding US and European markets, and to the growing markets of South East Asia and the Middle East. I was part of the project team for erection and commissioning of hot iron briquette (HBI) plants. I was tasked with procurement for the project. I was also responsible for putting together budget requirements for the project and also created a small tracking system that would monitor spend vs. budget.
- School: Ira A. Fulton Schools of Engineering at Arizona State University — MS, Industrial Engineering
- School: University of Mumbai — Bachelor's, Mechanical Engineering
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