Shyam K.
GTM and Partnerships Leader
AvalaraVex-Various Companies & Startups
ex-Exotel Techcom Private LimitedWith over 18 years of experience in running and scaling tech, AI-led and SaaS businesses, I am a seasoned revenue, product and growth leader who drives AI-led digital transformation and excellence across revenue streams (partner, customer and direct).
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My core competencies include strategy, partnerships and alliances, AI-led growth, customer experience, and revenue ownership. I hold an MBA degree from the University of Cincinnati, and I am skilled in running alliances and revenue teams. I'm deeply passionate about creating value for partners, customers, and solving complex problems alongside building high-performing teams.
GTM Index
- AVALARAJOB
- Strategic Alliances1Y 9M
Strategic Alliances
Avalara
- VARIOUS COMPANIES & STARTUPSJOB
- Fractional Sales, AM and G…5Y
Fractional Sales, AM and GTM Roles
Various Companies & Startups
Spanned a variety of contract and fractional roles at: Crayon Data, Heuristix Digital, Rapid Acceleration Partners, Wavicle Data in GTM roles including sales, BD and account management
- EXOTEL TECHCOM PRIVATE LIMITEDJOB
- VP, Product Growth (Revenu…6M
Vice President, Product Growth (Revenue) and CX
Exotel Techcom Private Limited
- Product and Customer Exper…3M
Product and Customer Experience (CX)
Exotel Techcom Private Limited
Crafting customer journeys and experiences that go beyond adoption and usage. Making users and the community thrive with the best-in-class cloud communication stack.
- Product, Growth and Custom…10M
Product, Growth and Customer Success
Exotel Techcom Private Limited
- FRESHWORKSJOB
- Global Dir - Product and S…1Y
Global Director - Product and Solutions Engineering
Freshworks
- Head of Product and Soluti…1Y 10M
Head of Product and Solutions Engineering, Freshservice
Freshworks
As part of this role at Freshworks, I had a rather enviable job of leading our product and sales engineering efforts to enable prospective customers see value in our platform. In the context of Freshworks being a unicorn and in a rapid growth stage, the excitement and opportunities surrounding this role were mani-fold. I focused on the trifecta of our people, process and our product to ensure we deliver world class sales engineering efforts to prospects across enterprise and SMB segments.
- INDIXJOB
- Dir of Customer Solutions…2Y 1M
Director of Customer Solutions and Product Growth
Indix
Indix was acquired by Avalara. At Indix, we built the world's largest catalog on the cloud, and we pride ourselves in providing our paying customers with true value that they'd like to see from their investments. Simply put, we enabled gathering, structuring and providing access to all of the world's product information. I had the incredible opportunity of working with a great team of people who're invested in our product and customers. Amongst many other accomplishments over the past couple years, some salient ones include : 1. Acquiring a top tier telco as a major client and being the product owner, working on the road map for their product launch. 2. Working with several e-commerce v…
- LINKEDINJOB
- Head of Customer Success a…5M
Head of Customer Success and Product Operations
LinkedIn
In the capacity of the India Customer Success leader for the SMB segment, I was able to help the team achieve the over-arching goals that we set out to achieve: 1) Attainment of retention baseline numbers for the corporate segment in Q3 and Q4. 2) Servicing a challenging set of search and staffing customers despite a lack of on-ground resource. 3) Solidifying relationships with the Relationship Management (RM) team; as witnessed in NPS scores of 85+ on partnership surveys. 4) Achievement of healthy NPS scores in the employee voice survey.
- Head of Enterprise Product…5M
Head of Enterprise Product Operations
LinkedIn
As part of the added responsibility leading the India operations and customer success teams, I was able to: 1) Hire, train and mentor a bunch of incredible Customer Success professionals focused on helping their customers. 2) Create a streamlined approach to being proactive (customer success and engagement), while adopting a reactive stance (customer support and troubleshooting), as required. 3) Help the team achieve targets (retention) for the SMB customer success for the India LTS organization. 4) Maintain the attainment of healthy NPS scores on the employee voice surveys.
- India Leader, Enterprise S…9M
India Leader, Enterprise Services
LinkedIn
Hired into the role, I was able to oversee and contribute to a very exciting phase for the India team's growth story. Some of the accomplishments include (but not limited to): 1) 3X growth in headcount. 2) Solid relationships with field sales that led to closure of several deals and successful implementation of trial (pilot) runs. 3) Talent up-skilling across the team with emphasis on readiness to handle customer issues at scale. 4) Turnaround in employee Net Promoter Scores (NPS) on the employee voice survey with a 50+ basis points increase; subsequent surveys were healthy too, with steady results.
- DELOITTEJOB
- Media & Entertainment Lead…2Y 10M
Media & Entertainment Lead: Strategy, Brand and Innovation
Deloitte
As a lead consultant in the internet space, my responsibilities included providing insights and analysis to clients in the media, internet and mobile arena. Some of the topics I helped clients with included recommendations on cash positions, leveraging the cloud, social and mobile concepts for growth and evangelizing trust, privacy and network neutrality in the industry. In addition, I was a people manager and counseled professionals who were aligned with the brand and eminence teams through my stint at Deloitte.
- FROST & SULLIVANJOB
- Team Leader, Industry Anal…3Y
Team Leader, Industry Analyst and Account Manager, Information and Communication Technologies
Frost & Sullivan
As part of the Information and Communication Technologies (ICT) business unit at Frost & Sullivan, I was involved with research and consulting for several research sectors, including smart cards, retail and conferencing technologies. My responsibilities included building up and leading the global retail and smart card account teams at Frost & Sullivan, leading through change and delivering on production and revenue targets. I worked with several top-tier clients in the conferencing, telecom and digital security industries. I also had the opportunity to represent the firm at several industry events and conferences across the globe, especially in the US and Europe. Additionally, I authored se…
- Program Mgr, Kiosks and Re…10M
Program Manager, Kiosks and Retail Systems Research
Frost & Sullivan
- Research Analyst, Kiosks a…1Y 7M
Research Analyst, Kiosks and Retail Systems Research
Frost & Sullivan
- WESTERN & SOUTHERN FINANCIAL GROUPJOB
- Consultant1Y 11M
Consultant
Western & Southern Financial Group
- Job: Avalara — Strategic Alliances · 2025 – present · 1y 7mo
- Job: Various Companies & Startups — Fractional Sales, AM and GTM Roles · 2020-01 – 2025-01 · 5y — Spanned a variety of contract and fractional roles at: Crayon Data, Heuristix Digital, Rapid Acceleration Partners, Wavicle Data in GTM roles including sales, BD and account management
- Job: Exotel Techcom Private Limited — Vice President, Product Growth (Revenue) and CX · 2023-02 – 2023-08 · 6 mo
- Job: Exotel Techcom Private Limited — Product and Customer Experience (CX) · 2022-11 – 2023-02 · 3 mo — Crafting customer journeys and experiences that go beyond adoption and usage. Making users and the community thrive with the best-in-class cloud communication stack.
- Job: Exotel Techcom Private Limited — Product, Growth and Customer Success · 2022 – 2022-11 · 10 mo
- Job: Freshworks — Global Director - Product and Solutions Engineering · 2019 – 2020-01 · 1y
- Job: Freshworks — Head of Product and Solutions Engineering, Freshservice · 2018-02 – 2019 · 11 mo — As part of this role at Freshworks, I had a rather enviable job of leading our product and sales engineering efforts to enable prospective customers see value in our platform. In the context of Freshworks being a unicorn and in a rapid growth stage, the excitement and opportunities surrounding this role were mani-fold. I focused on the trifecta of our people, process and our product to ensure we deliver world class sales engineering efforts to prospects across enterprise and SMB segments.
- Job: Indix — Director of Customer Solutions and Product Growth · 2016-01 – 2018-02 · 2y 1mo — Indix was acquired by Avalara. At Indix, we built the world's largest catalog on the cloud, and we pride ourselves in providing our paying customers with true value that they'd like to see from their investments. Simply put, we enabled gathering, structuring and providing access to all of the world's product information. I had the incredible opportunity of working with a great team of people who're invested in our product and customers. Amongst many other accomplishments over the past couple years, some salient ones include : 1. Acquiring a top tier telco as a major client and being the product owner, working on the road map for their product launch. 2. Working with several e-commerce v…
- Job: LinkedIn — Head of Customer Success and Product Operations · 2015-07 – 2015-12 · 5 mo — In the capacity of the India Customer Success leader for the SMB segment, I was able to help the team achieve the over-arching goals that we set out to achieve: 1) Attainment of retention baseline numbers for the corporate segment in Q3 and Q4. 2) Servicing a challenging set of search and staffing customers despite a lack of on-ground resource. 3) Solidifying relationships with the Relationship Management (RM) team; as witnessed in NPS scores of 85+ on partnership surveys. 4) Achievement of healthy NPS scores in the employee voice survey.
- Job: LinkedIn — Head of Enterprise Product Operations · 2015-01 – 2015-06 · 5 mo — As part of the added responsibility leading the India operations and customer success teams, I was able to: 1) Hire, train and mentor a bunch of incredible Customer Success professionals focused on helping their customers. 2) Create a streamlined approach to being proactive (customer success and engagement), while adopting a reactive stance (customer support and troubleshooting), as required. 3) Help the team achieve targets (retention) for the SMB customer success for the India LTS organization. 4) Maintain the attainment of healthy NPS scores on the employee voice surveys.
- Job: LinkedIn — India Leader, Enterprise Services · 2014-04 – 2015-01 · 9 mo — Hired into the role, I was able to oversee and contribute to a very exciting phase for the India team's growth story. Some of the accomplishments include (but not limited to): 1) 3X growth in headcount. 2) Solid relationships with field sales that led to closure of several deals and successful implementation of trial (pilot) runs. 3) Talent up-skilling across the team with emphasis on readiness to handle customer issues at scale. 4) Turnaround in employee Net Promoter Scores (NPS) on the employee voice survey with a 50+ basis points increase; subsequent surveys were healthy too, with steady results.
- Job: Deloitte — Media & Entertainment Lead: Strategy, Brand and Innovation · 2011-06 – 2014-04 · 2y 10mo — As a lead consultant in the internet space, my responsibilities included providing insights and analysis to clients in the media, internet and mobile arena. Some of the topics I helped clients with included recommendations on cash positions, leveraging the cloud, social and mobile concepts for growth and evangelizing trust, privacy and network neutrality in the industry. In addition, I was a people manager and counseled professionals who were aligned with the brand and eminence teams through my stint at Deloitte.
- Job: Frost & Sullivan — Team Leader, Industry Analyst and Account Manager, Information and Communication Technologies · 2008-06 – 2011-06 · 3y — As part of the Information and Communication Technologies (ICT) business unit at Frost & Sullivan, I was involved with research and consulting for several research sectors, including smart cards, retail and conferencing technologies. My responsibilities included building up and leading the global retail and smart card account teams at Frost & Sullivan, leading through change and delivering on production and revenue targets. I worked with several top-tier clients in the conferencing, telecom and digital security industries. I also had the opportunity to represent the firm at several industry events and conferences across the globe, especially in the US and Europe. Additionally, I authored se…
- Job: Western & Southern Financial Group — Consultant · 2007 – 2008 · 1y
- Job: Frost & Sullivan — Program Manager, Kiosks and Retail Systems Research · 2006-10 – 2007-08 · 10 mo
- Job: Frost & Sullivan — Research Analyst, Kiosks and Retail Systems Research · 2005-02 – 2006-09 · 1y 7mo
- School: University of Cincinnati — Master of Business Administration - MBA, Marketing
- School: Birla Institute of Technology and Science — Bachelor of Science (BS), Electrical and Electronics Engineering
Skills
Playbooks
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