Sam Jackson
GTM Engineer at Apollo.io
Apollo.io
ex-Yotpo
ex-HubSpotGTM Index
- APOLLO.IOJOB
- GTM Eng1Y
GTM Engineer
Apollo.io
Build and maintain automations, integrations, and internal tools that streamline the GTM motion for Apollo's SMB and MM client base. Partner with Sales, Marketing, and RevOps roles to translate their GTM workflows into scalable technical solutions on Apollo.
- Customer Success Mgr, Mid-…11M
Customer Success Manager, Mid-Market
Apollo.io
- YOTPOJOB
- Customer Success Mgr, Mid-…9M
Customer Success Manager, Mid-Market
Yotpo
- Customer Success Mgr, SMB1Y 4M
Customer Success Manager, SMB
Yotpo
- HUBSPOTJOB
- Senior Customer Success Mgr5M
Senior Customer Success Manager
HubSpot
- Customer Success Mgr2Y 6M
Customer Success Manager
HubSpot
I work alongside a team of 41 Customer Success Managers based remotely in the U.S. and Colombia where we collectively manage 45,000 North American direct and partner accounts with an MRR threshold of ~$1,100 (total net MRR of $12 million). Through a mix of inbound and proactive measures, I build a relationship with our customers in order to provide them with strategic and timely value propositions that'll help them grow and achieve their goals using our platform while simultaneously strengthening their relationship with HubSpot. I've received a total of 141 CSAT ratings from customers and, out of those submissions, achieved an average rating of 9.21 out of 10 (data drawn from submissions…
- Orders Management Specialist1Y 8M
Orders Management Specialist
HubSpot
- FLEETMATICSJOB
- Orders Management Specialist1Y
Orders Management Specialist
Fleetmatics
Writing and developing an online training manual for new hires. First point-of-contact for contract inquiries from Executive, Sales, Finance, and Operation teams. Auditing contract documentation, including the receipt of required support documentation and approvals. Ensuring new sales orders are in accordance with company policies and procedures, reviewing past sales order entries for errors.
- Accounts Receivable Team L…6M
Accounts Receivable Team Leader
Fleetmatics
Trained new hires and coached team members. Enforced productivity, quality, and customer service standards. Resolved issues that were requested to be escalated by customers. Provided weekly status reports to our director of Global Revenue Operations on performance and concerns of the AR team.
- Accounts Receivable Specia…9M
Accounts Receivable Specialist
Fleetmatics
Fielded emails and calls from customers about contract obligations, billings, payments, and tax documentation. Researched accounting discrepancies between Fleetmatics and customers. Entered new vendor information for our Accounts Payable team. Lead for organizing and ensuring recurring and one-time billings were delivered.
- GORDON COLLEGESCHOOL
- Bachelor's Degree, History…4Y 11M
Bachelor's Degree, History with a minor in Peace and Conflict Studies
Gordon College
- EUROPEAN CENTER FOR THE STUDY OF WAR AND PEACESCHOOL
- Bachelor's Degree, Peace S…11M
Bachelor's Degree, Peace Studies and Conflict Resolution
European Center for the Study of War and Peace
- GONGJOB
- Research Associate6M
Research Associate
GONG
Collected and entered statistical data, and helped organize workshops. Completed two research papers; a survey of civic and health education curriculums in U.S. public schools, Croatia’s attitude towards newfound E.U. membership.
- GORDON COLLEGEJOB
- Student Ambassador8M
Student Ambassador
Gordon College
A top-tier ranking and academically rigorous liberal arts college located north of Boston. Chosen to join a competitive student leadership program where I reached out in person, over the phone, and through email to potential donors. Organized a catered event in which selected students met and dined with donors and trustees.
- Receptionist9M
Receptionist
Gordon College
Reviewed invoices, processed financial documents, took purchase orders, answered/forwarded calls, responded to emails, and scheduled appointments.
- Resident Advisor9M
Resident Advisor
Gordon College
I enforced college policies on student conduct, organized on-campus and off-campus events for students, assisted Resident Director with administrative duties, and served as someone prepared to talk with students about personal problems or issues. Lead and collaborated with other Resident Advisors to produce a special event for an esteemed professor of theology.
- READING PUBLIC MUSEUMJOB
- Mktg and Public Relations…3M
Marketing and Public Relations Assistant
Reading Public Museum
I worked with the Marketing and Public Relations Director to revise, edit, and proofread marketing materials, used Dreamweaver software to redesign and rewrite content on the Reading Public Museum website, and updated social media pages. I produced a comprehensive report on the Reading Public Museum's website with suggestions for functional and aesthetic changes and a revised template for grant letters.
- THE DEMUTH FOUNDATIONJOB
- Administrative Assistant3M
Administrative Assistant
The Demuth Foundation
An organization dedicated to furthering the legacy of artist Charles Demuth through special events, art exhibitions, and educational programs. Entered data, sent out mailings to supporters, organized volunteers, and edited museum’s website. Helped organize the 31st Annual Garden Tour & Garden Party, the foundation’s largest public event of the year and its primary source of donations.
- THE FRENCH PRESSJOB
- Sales Associate4M
Sales Associate
The French Press
I helped coordinated deliveries of supplies to the shop and succeeded in selling a new method of brewing coffee to recurring customers.
- WESTMONT COLLEGESCHOOL
- Bachelor's Degree, History11M
Bachelor's Degree, History
Westmont College
- LITITZ CHRISTIAN SCHOOLSCHOOL
- High School12Y 11M
High School
Lititz Christian School
- Job: Apollo.io — GTM Engineer · 2025-10 – present · 10 mo — Build and maintain automations, integrations, and internal tools that streamline the GTM motion for Apollo's SMB and MM client base. Partner with Sales, Marketing, and RevOps roles to translate their GTM workflows into scalable technical solutions on Apollo.
- Job: Apollo.io — Customer Success Manager, Mid-Market · 2024-11 – 2025-10 · 11 mo
- Job: Yotpo — Customer Success Manager, Mid-Market · 2024-02 – 2024-11 · 9 mo
- Job: Yotpo — Customer Success Manager, SMB · 2022-09 – 2024-01 · 1y 4mo
- Job: HubSpot — Senior Customer Success Manager · 2022-04 – 2022-09 · 5 mo
- Job: HubSpot — Customer Success Manager · 2019-10 – 2022-04 · 2y 6mo — I work alongside a team of 41 Customer Success Managers based remotely in the U.S. and Colombia where we collectively manage 45,000 North American direct and partner accounts with an MRR threshold of ~$1,100 (total net MRR of $12 million). Through a mix of inbound and proactive measures, I build a relationship with our customers in order to provide them with strategic and timely value propositions that'll help them grow and achieve their goals using our platform while simultaneously strengthening their relationship with HubSpot. I've received a total of 141 CSAT ratings from customers and, out of those submissions, achieved an average rating of 9.21 out of 10 (data drawn from submissions…
- Job: HubSpot — Orders Management Specialist · 2018-02 – 2019-10 · 1y 8mo
- Job: Fleetmatics — Orders Management Specialist · 2017-02 – 2018-02 · 1y — Writing and developing an online training manual for new hires. First point-of-contact for contract inquiries from Executive, Sales, Finance, and Operation teams. Auditing contract documentation, including the receipt of required support documentation and approvals. Ensuring new sales orders are in accordance with company policies and procedures, reviewing past sales order entries for errors.
- Job: Fleetmatics — Accounts Receivable Team Leader · 2016-08 – 2017-02 · 6 mo — Trained new hires and coached team members. Enforced productivity, quality, and customer service standards. Resolved issues that were requested to be escalated by customers. Provided weekly status reports to our director of Global Revenue Operations on performance and concerns of the AR team.
- Job: Fleetmatics — Accounts Receivable Specialist · 2015-11 – 2016-08 · 9 mo — Fielded emails and calls from customers about contract obligations, billings, payments, and tax documentation. Researched accounting discrepancies between Fleetmatics and customers. Entered new vendor information for our Accounts Payable team. Lead for organizing and ensuring recurring and one-time billings were delivered.
- Job: GONG — Research Associate · 2015-01 – 2015-07 · 6 mo — Collected and entered statistical data, and helped organize workshops. Completed two research papers; a survey of civic and health education curriculums in U.S. public schools, Croatia’s attitude towards newfound E.U. membership.
- Job: Gordon College — Student Ambassador · 2014-04 – 2014-12 · 8 mo — A top-tier ranking and academically rigorous liberal arts college located north of Boston. Chosen to join a competitive student leadership program where I reached out in person, over the phone, and through email to potential donors. Organized a catered event in which selected students met and dined with donors and trustees.
- Job: Reading Public Museum — Marketing and Public Relations Assistant · 2014-05 – 2014-08 · 3 mo — I worked with the Marketing and Public Relations Director to revise, edit, and proofread marketing materials, used Dreamweaver software to redesign and rewrite content on the Reading Public Museum website, and updated social media pages. I produced a comprehensive report on the Reading Public Museum's website with suggestions for functional and aesthetic changes and a revised template for grant letters.
- Job: The Demuth Foundation — Administrative Assistant · 2014-05 – 2014-08 · 3 mo — An organization dedicated to furthering the legacy of artist Charles Demuth through special events, art exhibitions, and educational programs. Entered data, sent out mailings to supporters, organized volunteers, and edited museum’s website. Helped organize the 31st Annual Garden Tour & Garden Party, the foundation’s largest public event of the year and its primary source of donations.
- Job: The French Press — Sales Associate · 2013-08 – 2013-12 · 4 mo — I helped coordinated deliveries of supplies to the shop and succeeded in selling a new method of brewing coffee to recurring customers.
- Job: Gordon College — Receptionist · 2012-08 – 2013-05 · 9 mo — Reviewed invoices, processed financial documents, took purchase orders, answered/forwarded calls, responded to emails, and scheduled appointments.
- Job: Gordon College — Resident Advisor · 2012-08 – 2013-05 · 9 mo — I enforced college policies on student conduct, organized on-campus and off-campus events for students, assisted Resident Director with administrative duties, and served as someone prepared to talk with students about personal problems or issues. Lead and collaborated with other Resident Advisors to produce a special event for an esteemed professor of theology.
- Job: Conscious Homestead — Sales Associate · unknown – present
- School: Gordon College — Bachelor's Degree, History with a minor in Peace and Conflict Studies · 2011 – 2015
- School: European Center for the Study of War and Peace — Bachelor's Degree, Peace Studies and Conflict Resolution · 2015 – 2015
- School: Westmont College — Bachelor's Degree, History · 2013 – 2013
- School: Lititz Christian School — High School · 1998 – 2010
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