Ryan DeForest
AI Ops + GTM Engineering @ Cortex
Cortex
ex-DefaultI build revenue operations systems for early stage startups that are either creating net new categories or driving their leadership even further.
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💡 What I do best: → Design RevOps infrastructure that shortens lead response times and increases conversion rates → Automate lead routing, qualification, and scheduling to remove bottlenecks → Align GTM teams around data-driven workflows that generate pipeline and revenue TLDR Background: → #11 at Gong ($7b+ valuation) → #5 at Mobly (fastest growing startup in Utah) → #30 at RelateIQ (acq by Salesforce for $300m+) Being thrown into fires that no one else knows how to solve is my specialty.
GTM Index
- CORTEXJOB
- AI Ops + Strategy4M
AI Ops + Strategy
Cortex
- DEFAULTJOB
- Revenue + AI Agent + GTM E…1Y 1M
Revenue + AI Agent + GTM Engineering Operations
Default
Default's modern revenue orchestration platform. Lead capture, qualification, scheduling, and routing -- all in one place.
- MOBLYJOB
- VP, Revenue Operations & S…1Y 5M
VP, Revenue Operations & Strategy
Mobly
Managing leads from in person events is broken.
- FLATFILEJOB
- Head of Revenue Operations…1Y 7M
Head of Revenue Operations and Strategy
Flatfile
With 500+ customers and being an API-centric product - making sure our prospects and customers are not only using Flatfile efficiently but effectively is our company's utmost priority. I ensure that our Go To Market teams are running perfectly in order to ensure our users are having the best experience possible. Data import is broken. Nearly every B2B software application struggles to clean, consolidate, and organize customer data without overtaxing end users. Flatfile offers an elegant, easy-to-use experience that is simple to install with just a few lines of code which enables developers to focus on building features instead of serving as data janitors.
- GONGJOB
- Interim Dir, Sales Eng1Y 5M
Interim Director, Sales Engineering
Gong
Was tasked to hire and build out the Sales Engineering team at Gong.
- Dir, Business Operations2Y 1M
Director, Business Operations
Gong
Made my role in Ops official while still running the User Success team and newly created Implementation team.
- Head of User Success2Y 1M
Head of User Success
Gong
Hired as employee number 3 in the US (number 10 overall) to create from scratch, establish and maintain a global support model that can scale quickly and efficiently alongside one of the fastest growing user bases. Support models are broken and I started at Gong to prove that. While customer Success concentrates on the account level, User Success takes it one step further by concentrating on the users on a more granular level with a more proactive approach. - Was the first user, decision maker and admin for integral pieces of our tech stack: Zendesk, Slack, JIRA, Knowledge Base and WalkMe - Created an entirely automated bug processing workflow perfect for Global teams
- SALESFORCEJOB
- User Success Operations7M
User Success Operations
Salesforce
- Senior User Success Analyst1Y 1M
Senior User Success Analyst
Salesforce
Direct point of contact for SalesforceIQ Inbox, API and Integrations technical support across the entire user base. Established as the liaison between the Go-To-Market team and Engineering team in order to stay updated and make sure the users are successful. Work cross functionally across the organization in order to build scalable content to handle a constantly growing user base.
- BD (RelateIQ)7M
Business Development (RelateIQ)
Salesforce
- LAUNDRIIJOB
- Founder1Y 2M
Founder
Laundrii
Started Laundrii, a startup that was pioneering a sharing economy that revolved around doing laundry. The platform allowed users to connect to washers who will wash, dry and fold their laundry for them using their own resources and time. This allowed the user to get their laundry done in the most easy, affordable, and efficient way possible. After growing it from nothing - was forced to shut it down due to the California drought. Washers were doing so many loads that they were getting notices to watch their water usage.
- ORACLEJOB
- Solutions Consultant1Y 7M
Solutions Consultant
Oracle
Responsible for presenting Oracle’s HCM product offerings and business benefits to prospects and customers, and removing all functional objections in the sales cycle. Supporting the sales efforts of sales teams covering businesses of all sizes in all market segments and a variety of industries. In addition to understanding the key requirements of these types of businesses, demonstrating Oracle’s complete HCM applications functional capabilities to solve client needs. This includes understanding the key requirements of these types of businesses and translating those requirements into a demonstration of Oracle’s business capabilities.
- BAGONIZE.COMJOB
- Founder1Y 6M
Founder
Bagonize.com
• Responsible for leading a team of co-founders and interns on a daily basis to complete tasks that are important to the growth of the company. • Taught self how to program web technologies via Youtube. • Established many connections within the entrepreneur community and continue to make more. • Been featured in numerous newspapers and online blogs.
- ASUCD UNITRANSJOB
- Bus Mechanic4Y 4M
Bus Mechanic
ASUCD Unitrans
- Job: Cortex — AI Ops + Strategy · 2026-06 – present · 2 mo
- Job: Default — Revenue + AI Agent + GTM Engineering Operations · 2025-05 – 2026-06 · 1y 1mo — Default's modern revenue orchestration platform. Lead capture, qualification, scheduling, and routing -- all in one place.
- Job: Mobly — VP, Revenue Operations & Strategy (RevOps) · 2023-11 – 2025-04 · 1y 5mo — Managing leads from in person events is broken.
- Job: Flatfile — Head of Revenue Operations and Strategy (RevOps) · 2021-06 – 2023-01 · 1y 7mo — With 500+ customers and being an API-centric product - making sure our prospects and customers are not only using Flatfile efficiently but effectively is our company's utmost priority. I ensure that our Go To Market teams are running perfectly in order to ensure our users are having the best experience possible. Data import is broken. Nearly every B2B software application struggles to clean, consolidate, and organize customer data without overtaxing end users. Flatfile offers an elegant, easy-to-use experience that is simple to install with just a few lines of code which enables developers to focus on building features instead of serving as data janitors.
- Job: Gong — Interim Director, Sales Engineering · 2020-01 – 2021-06 · 1y 5mo — Was tasked to hire and build out the Sales Engineering team at Gong.
- Job: Gong — Director, Business Operations · 2019-05 – 2021-06 · 2y 1mo — Made my role in Ops official while still running the User Success team and newly created Implementation team.
- Job: Gong — Head of User Success · 2017-04 – 2019-05 · 2y 1mo — Hired as employee number 3 in the US (number 10 overall) to create from scratch, establish and maintain a global support model that can scale quickly and efficiently alongside one of the fastest growing user bases. Support models are broken and I started at Gong to prove that. While customer Success concentrates on the account level, User Success takes it one step further by concentrating on the users on a more granular level with a more proactive approach. - Was the first user, decision maker and admin for integral pieces of our tech stack: Zendesk, Slack, JIRA, Knowledge Base and WalkMe - Created an entirely automated bug processing workflow perfect for Global teams
- Job: Salesforce — User Success Operations · 2016-09 – 2017-04 · 7 mo
- Job: Salesforce — Senior User Success Analyst · 2015-08 – 2016-09 · 1y 1mo — Direct point of contact for SalesforceIQ Inbox, API and Integrations technical support across the entire user base. Established as the liaison between the Go-To-Market team and Engineering team in order to stay updated and make sure the users are successful. Work cross functionally across the organization in order to build scalable content to handle a constantly growing user base.
- Job: Salesforce — Business Development (RelateIQ) · 2015-01 – 2015-08 · 7 mo
- Job: Laundrii — Founder · 2014-05 – 2015-07 · 1y 2mo — Started Laundrii, a startup that was pioneering a sharing economy that revolved around doing laundry. The platform allowed users to connect to washers who will wash, dry and fold their laundry for them using their own resources and time. This allowed the user to get their laundry done in the most easy, affordable, and efficient way possible. After growing it from nothing - was forced to shut it down due to the California drought. Washers were doing so many loads that they were getting notices to watch their water usage.
- Job: Oracle — Solutions Consultant · 2013-06 – 2015-01 · 1y 7mo — Responsible for presenting Oracle’s HCM product offerings and business benefits to prospects and customers, and removing all functional objections in the sales cycle. Supporting the sales efforts of sales teams covering businesses of all sizes in all market segments and a variety of industries. In addition to understanding the key requirements of these types of businesses, demonstrating Oracle’s complete HCM applications functional capabilities to solve client needs. This includes understanding the key requirements of these types of businesses and translating those requirements into a demonstration of Oracle’s business capabilities.
- Job: Bagonize.com — Founder · 2012-08 – 2014-02 · 1y 6mo — • Responsible for leading a team of co-founders and interns on a daily basis to complete tasks that are important to the growth of the company. • Taught self how to program web technologies via Youtube. • Established many connections within the entrepreneur community and continue to make more. • Been featured in numerous newspapers and online blogs.
- Job: ASUCD Unitrans — Bus Mechanic · 2009-02 – 2013-06 · 4y 4mo
- School: University of California, Davis — Bachelor of Arts (B.A.), Economics
Skills
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