Nithin Bose
VP, Customer Engineering
With over 20 years of experience in building and deploying enterprise data products, Nithin is a seasoned leader in customer success, sales engineering, professional services, and support.
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As the Chief Customer Officer at Digibee, a fast-growing data integration platform, Nithin is responsible for building and driving a global team that delivers value, satisfaction, and retention to customers across various industries and regions. Nithin's core competencies include customer experience, enterprise software, data infrastructure, and SaaS partnerships. Nithin has a proven track record of scaling product and customer success organizations, driving revenue growth, and enhancing product-market fit. Nithin holds a master's degree in Computer Engineering. Nithin is passionate about solving complex data problems and enabling customers to achieve their business goals with innovative and scalable solutions.
GTM Index
- LANGCHAINJOB
- VP, Customer Eng1Y 4M
VP, Customer Engineering
LangChain
- VARIOUS STARTUPSJOB
- GTM Advisor4Y 2M
GTM Advisor
Various Startups
Entelligence.AI Refuel AI First Resonance CallMiner SquareX
- STEALTH AI STARTUPJOB
- Co-Founder7M
Co-Founder
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- DIGIBEEJOB
- North America GTM Lead and…1Y 1M
North America GTM Lead and Chief Customer Officer
Digibee
Led and transformed the Customer Success organization, including Solution Architecture, Professional Services, and Technical Support. Recruited to realign the business from a revenue and margin loss leader into a profitable, cash-positive operation. Developed and implemented key processes, metrics, and operational cadences, driving consistency in daily, weekly, and monthly GTM activities. Led US Go-To-Market from identifying Product Market Fit and establishing frameworks for repeatable, predictable, and scalable revenue growth. Partnered with the C-suite to establish and achieve KPIs that significantly contributed to both the business unit and overall company success.
- VGSJOB
- VP of Product and Customer…3Y 9M
VP of Product and Customer Success
VGS
Executive responsible to build and scale a Product and Customer Success organizations * Product: Scaled the Product Management and Product Marketing functions. Launched new products in addition to extending the core platform * Customer Success: Built a global team to drive ~10x growth in revenue across Sales Engineering, Solution Architecture, Customer Success, Professional Services and Technical Support.
- DATACORAL (ACQUIRED BY CLOUDERA)JOB
- Head, Customer Success Eng11M
Head, Customer Success Engineering
Datacoral (acquired by Cloudera)
Executive at Datacoral (acquired by Cloudera) responsible to drive: * Responsible for customer journey post-land including customer onboarding, adoption, renewals, and operations driving 95% Gross Retention and 120% Net Retention * Built and grew the Sales Engineering function responsible for refining the product-market fit, building solution architectures, facilitating demos, and trial programs. * Lead technology partnerships with SaaS providers to enable warehousing and analytics.
- SPLUNKJOB
- Sr Dir, Data Infrastructure1Y 10M
Sr Director, Data Infrastructure
Splunk
* Led the initiative to be the first and best customer of Splunk enabling 40% of the organization to make data-driven decisions including IT, Security, Customer Success, and Engineering. * Enabled the Customer Success analytics program through journey mapping & KPIs driven from product telemetry, usage, account health, and training activity to drive adoption, upgrades, and expansion. * Jumpstarted the business intelligence and data analytics platform to enable the self-service capability for Sales, Marketing, and Finance operational teams. * Built an internal services team of product owners, data architects, and engineers to conceptualize, build, and champion new use cases using Agile devel…
- LIGADATAJOB
- VP of Customer Success2Y 4M
VP of Customer Success
LigaData
* Reporting to the CEO, directly responsible for all customer engagements, P&L, and operations * Built and managed a thirty-member team supporting sales engineering, professional services, support, and Customer Success across three geographies. * Scaled revenue by 4x to 16M in 2015, ARR by 8x in 2016 fueled by driving customer adoption, exceeding revenue and profit targets * Led the definition of open source strategy, pricing, packaging, and go-to-market plan. * Played a principal and trusted advisor role with C-level stakeholders for the Fortune 50 financial institutions * Drove Solution architecture for anomaly and threat detection using open source and data science components for Cyber C…
- SERVICESOURCE (ACQUIRED BY CONCENTRIX)JOB
- Dir, Head of Customer Succ…2Y 9M
Director, Head of Customer Success - Data
ServiceSource (acquired by Concentrix)
* Successfully built and managed a 3M ARR Customer Success team for the SaaS data business line, across four countries from the ground up. * Responsible for defining and building the organization, starting from its charter, offerings, tooling, and solutions alongside the SaaS-based recurring revenue management platform. * Managed customer journey spanning from technical pre-sales, onboarding, and expansion.
- DELOITTEJOB
- Mgr6Y 7M
Manager
Deloitte
* Lead technical architect for purpose-built platforms for top government and financial institutions. * Managed 50 member teams to deliver integrations with business partners estimated to save the customers >$100 million per year. * Identified, rationalized, designed, and developed DevOps infrastructure for a 500-member project team. * Led performance testing and tuning efforts of integrated applications that included third-party products to support 900 million transactions.
- Job: LangChain — VP, Customer Engineering · 2025-06 – present · 1y 2mo
- Job: Various Startups — GTM Advisor · 2022-08 – present · 4y — Entelligence.AI Refuel AI First Resonance CallMiner SquareX
- Job: Stealth AI Startup — Co-Founder · 2024-11 – 2025-06 · 7 mo
- Job: Digibee — North America GTM Lead and Chief Customer Officer · 2023-09 – 2024-10 · 1y 1mo — Led and transformed the Customer Success organization, including Solution Architecture, Professional Services, and Technical Support. Recruited to realign the business from a revenue and margin loss leader into a profitable, cash-positive operation. Developed and implemented key processes, metrics, and operational cadences, driving consistency in daily, weekly, and monthly GTM activities. Led US Go-To-Market from identifying Product Market Fit and establishing frameworks for repeatable, predictable, and scalable revenue growth. Partnered with the C-suite to establish and achieve KPIs that significantly contributed to both the business unit and overall company success.
- Job: VGS — VP of Product and Customer Success · 2019-12 – 2023-09 · 3y 9mo — Executive responsible to build and scale a Product and Customer Success organizations * Product: Scaled the Product Management and Product Marketing functions. Launched new products in addition to extending the core platform * Customer Success: Built a global team to drive ~10x growth in revenue across Sales Engineering, Solution Architecture, Customer Success, Professional Services and Technical Support.
- Job: Datacoral (acquired by Cloudera) — Head, Customer Success Engineering · 2019-01 – 2019-12 · 11 mo — Executive at Datacoral (acquired by Cloudera) responsible to drive: * Responsible for customer journey post-land including customer onboarding, adoption, renewals, and operations driving 95% Gross Retention and 120% Net Retention * Built and grew the Sales Engineering function responsible for refining the product-market fit, building solution architectures, facilitating demos, and trial programs. * Lead technology partnerships with SaaS providers to enable warehousing and analytics.
- Job: Splunk — Sr Director, Data Infrastructure · 2017-04 – 2019-02 · 1y 10mo — * Led the initiative to be the first and best customer of Splunk enabling 40% of the organization to make data-driven decisions including IT, Security, Customer Success, and Engineering. * Enabled the Customer Success analytics program through journey mapping & KPIs driven from product telemetry, usage, account health, and training activity to drive adoption, upgrades, and expansion. * Jumpstarted the business intelligence and data analytics platform to enable the self-service capability for Sales, Marketing, and Finance operational teams. * Built an internal services team of product owners, data architects, and engineers to conceptualize, build, and champion new use cases using Agile devel…
- Job: LigaData — VP of Customer Success · 2014-10 – 2017-02 · 2y 4mo — * Reporting to the CEO, directly responsible for all customer engagements, P&L, and operations * Built and managed a thirty-member team supporting sales engineering, professional services, support, and Customer Success across three geographies. * Scaled revenue by 4x to 16M in 2015, ARR by 8x in 2016 fueled by driving customer adoption, exceeding revenue and profit targets * Led the definition of open source strategy, pricing, packaging, and go-to-market plan. * Played a principal and trusted advisor role with C-level stakeholders for the Fortune 50 financial institutions * Drove Solution architecture for anomaly and threat detection using open source and data science components for Cyber C…
- Job: ServiceSource (acquired by Concentrix) — Director, Head of Customer Success - Data · 2012-01 – 2014-10 · 2y 9mo — * Successfully built and managed a 3M ARR Customer Success team for the SaaS data business line, across four countries from the ground up. * Responsible for defining and building the organization, starting from its charter, offerings, tooling, and solutions alongside the SaaS-based recurring revenue management platform. * Managed customer journey spanning from technical pre-sales, onboarding, and expansion.
- Job: Deloitte — Manager · 2005-06 – 2012-01 · 6y 7mo — * Lead technical architect for purpose-built platforms for top government and financial institutions. * Managed 50 member teams to deliver integrations with business partners estimated to save the customers >$100 million per year. * Identified, rationalized, designed, and developed DevOps infrastructure for a 500-member project team. * Led performance testing and tuning efforts of integrated applications that included third-party products to support 900 million transactions.
- School: New Jersey Institute of Technology — Masters in Science, Computer Engineering
- School: R. V. College of Engineering, Bangalore — Bachelor in Engineering, Computer Science
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