Navin Jeba
Technical Program Manager - Revenue Enablement ToolStack | Partner Technical Enablement | Customer Onboarding and Retention | Product Adoption | Professional Services
Freshworks
ex-Zoho CorporationPartner Enablement & Programs, User Adoption & Retention, Professional Services for Solution Implementation & Delivery, Cross-Functional Leadership, Product Technical Training, and Strategic Alliances & Business Development.
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ITSM and ITOM Tools : * Freshservice * Manage Engine Products* Solarwinds* Splunk, SCOM, and Zenoss. LMS and PRM platforms :* Mindtickle* Credly * Seismic* Allbound
GTM Index
- FRESHWORKSJOB
- Lead - Technical Program M…10M
Lead - Technical Program Manager - GTM Sales Enablement
Freshworks
* Execute channel enablement plans that directly support business objectives and meet the requirements of our partners. * Establish and maintain a formal, tiered certification framework that validates partner proficiency across various specializations and product lines. * Leverage enablement platforms (e.g., Learning Management Systems, Partner Relationship Management, Content Management Systems) to deliver scalable and quantifiable programs. * Proven expertise utilizing key enablement platforms, including Allbound, Seismic, Mindtickle, and Salesforce.
- Regional Head ( NA & LATAM…2Y 3M
Regional Head ( NA & LATAM ) - Partner Technical Enablement & Support - GTM
Freshworks
* Collaborate with the Internal teams ( Channels , Presales , Enginnering team,Sales and Marketing team to accelerate the growth of the partner ecosystem . * Partner Enablement and Collaboration: Conduct Freshservice capability workshops, collaborate with partners on designing and delivering ITSM/ESM services and solutions, * Lead US/LATAM region supporting partner services and support. * Extend support to strategic deals and implementations. * Administrating LMS tools ( Mindtickle , Credly etc )
- Lead - Partner Onboarding…3M
Lead - Partner Onboarding - GTM
Freshworks
- Lead - Customer Onboarding…2Y 7M
Lead - Customer Onboarding Specialist
Freshworks
* Develop and implement efficient onboarding process for new customers . * Mitigate the Org level CHURN for freshservice product * Provide training to the customers and ensure that they adopt the product modules accordingly to their business. * Ensuring that i address the issues/concerns to an extent which contributes towards customer satisfaction.
- COGNIZANTJOB
- Associate Operations Mgr4Y
Associate Operations Manager
Cognizant
* Part of the COE ITSM/ITOM tools team * Manage relationships with key Stakeholders and multiple tower leads for good delivery. * Maintaining the Rapid Response Team during CritSit situations. * Perform Risk analysis during the peak Business season. * Configuration and Technical assitance provided on RED projects
- Infra Technology Specialis…4Y
Infra Technology Specialist - Tools (Solarwinds and Zenoss)
Cognizant
- ZOHO CORPORATIONJOB
- Senior Technical Consultant5Y 5M
Senior Technical Consultant
Zoho Corporation
* Develop comprehensive project plans, setting clear objectives, and overseeing the end-to-end execution of projects, ensuring timely delivery of services * Providing Product Demos and support for NOC Engineers and Resellers. * Designing the Implementation plan and tooling on the Integrations available.
- CYBERNET SOFTWARE SYSTEMSJOB
- Escalation Eng1Y 2M
Escalation Engineer
Cybernet Software Systems
* Epicenter for Techs and my team in need of technical assistance * Assisting the team with troubleshooting techniques and dealing with escalated issues. * Defined the Call flow process and the escalation path. * Tracking Key Performance Indicators ( CSAT,AHT , Callbacks etc )to measure success and identify the areas of imprrovement.
- Technical Support Eng1Y 2M
Technical Support Engineer
Cybernet Software Systems
- Job: Freshworks — Lead - Technical Program Manager - GTM Sales Enablement · 2025-12 – present · 8 mo — * Execute channel enablement plans that directly support business objectives and meet the requirements of our partners. * Establish and maintain a formal, tiered certification framework that validates partner proficiency across various specializations and product lines. * Leverage enablement platforms (e.g., Learning Management Systems, Partner Relationship Management, Content Management Systems) to deliver scalable and quantifiable programs. * Proven expertise utilizing key enablement platforms, including Allbound, Seismic, Mindtickle, and Salesforce.
- Job: Freshworks — Regional Head ( NA & LATAM ) - Partner Technical Enablement & Support - GTM · 2023-10 – 2026-01 · 2y 3mo — * Collaborate with the Internal teams ( Channels , Presales , Enginnering team,Sales and Marketing team to accelerate the growth of the partner ecosystem . * Partner Enablement and Collaboration: Conduct Freshservice capability workshops, collaborate with partners on designing and delivering ITSM/ESM services and solutions, * Lead US/LATAM region supporting partner services and support. * Extend support to strategic deals and implementations. * Administrating LMS tools ( Mindtickle , Credly etc )
- Job: Freshworks — Lead - Partner Onboarding - GTM · 2023-06 – 2023-09 · 3 mo
- Job: Freshworks — Lead - Customer Onboarding Specialist · 2020-11 – 2023-06 · 2y 7mo — * Develop and implement efficient onboarding process for new customers . * Mitigate the Org level CHURN for freshservice product * Provide training to the customers and ensure that they adopt the product modules accordingly to their business. * Ensuring that i address the issues/concerns to an extent which contributes towards customer satisfaction.
- Job: Cognizant — Associate Operations Manager · 2016-07 – 2020-07 · 4y — * Part of the COE ITSM/ITOM tools team * Manage relationships with key Stakeholders and multiple tower leads for good delivery. * Maintaining the Rapid Response Team during CritSit situations. * Perform Risk analysis during the peak Business season. * Configuration and Technical assitance provided on RED projects
- Job: Cognizant — Infra Technology Specialist - Tools (Solarwinds and Zenoss) · 2016-07 – 2020-07 · 4y
- Job: Zoho Corporation — Senior Technical Consultant · 2011-02 – 2016-07 · 5y 5mo — * Develop comprehensive project plans, setting clear objectives, and overseeing the end-to-end execution of projects, ensuring timely delivery of services * Providing Product Demos and support for NOC Engineers and Resellers. * Designing the Implementation plan and tooling on the Integrations available.
- Job: Cybernet Software Systems — Escalation Engineer · 2009-11 – 2011-01 · 1y 2mo — * Epicenter for Techs and my team in need of technical assistance * Assisting the team with troubleshooting techniques and dealing with escalated issues. * Defined the Call flow process and the escalation path. * Tracking Key Performance Indicators ( CSAT,AHT , Callbacks etc )to measure success and identify the areas of imprrovement.
- Job: Cybernet Software Systems — Technical Support Engineer · 2008-09 – 2009-11 · 1y 2mo
- School: Madurai Kamaraj University — Master of Business Administration (MBA), Finance, General
- School: Sethu Institute of Technology — Bachelor of Engineering (B.E.), Computer Science
- School: Vikaasa
Skills
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