Mahesh K.

GCC Leader | Strategic Leader CRM & Business Systems | Sales, Service & GTM Applications Management | Digital Transformation | CIO / CDO office | Salesforce practice leader | P&L Focused

Flosumex-Phreesiaex-BrowserStack

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Experienced IT & Digital Leader with over 18+ years of expertise in Enterprises IT systems including CRM, Sales and Service Systems, ERP, HRMS and Business Applications, driving enterprise-wide digital transformation and IT strategy across Software OEM, Services, Banking…

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& Finance, Non-Profit, Healthcare, and Industrial sectors. I have successfully led greenfield CRM implementations as well as large-scale transformations, aligning technology with business goals to accelerate growth, efficiency, and customer engagement. With experience working in both CIO organizations and Sales business units, I bring a unique blend of deep business process understanding and strong technical architecture expertise.I have worked with global companies at their headquarters in Europe and the US, leading CRM strategy while building and scaling support teams from India. My expertise extends beyond CRM, having integrated Salesforce with HRMS, ERP, and other enterprise applications, ensuring seamless end-to-end business operations. Adept at leading cross-functional teams, managing multi-org Salesforce implementations, and optimizing IT operations, I ensure scalable, secure, and compliant solutions. As a trusted advisor to CIOs, I specialize in GTM IT applications, enterprise architecture, and business systems strategy, enabling organizations to modernize, automate, and streamline their sales, service, and customer experience ecosystems.