Molly Horvat
Systems Operational Designer | Senior Salesforce Admin | Process Design, Experience Cloud, Case Automation, Systems Integration | Led Multi Org Merge at Salesloft + Drift
PandaDoc
ex-SalesLoftA process efficiency expert with a passion for technology and systems. Versatile skill set with 10+ years of Salesforce experience, 10+ years of customer service and 5+ years of managing teams.
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Earning consistent recognition from my customers, peers, and leaders for outstanding service and support. A logical problem solver who leans on past experiences to provide value to businesses by automating complex business processes, providing data analytics, and training users on internal tools and systems.
GTM Index
- PANDADOCJOB
- GTM Eng5M
GTM Engineer
PandaDoc
This is a Salesforce-first/GTM Systems role. I own and evolve Salesforce as the backbone of PandaDoc’s go-to-market operations, designing scalable data models, automation, and integrations that support our entire revenue lifecycle. I build AI-powered workflows and deeply connected systems across Salesforce, PandaDoc, and the broader GTM ecosystem. This role blends hands-on Salesforce administration and development with systems design and experimentation. I identify friction across the funnel, architect durable solutions, and ship tools that make every seller faster and every customer interaction smarter.
- SALESLOFTJOB
- Senior Revenue Systems Adm…2Y 3M
Senior Revenue Systems Administrator
SalesLoft
- Revenue Systems Administra…1Y 1M
Revenue Systems Administrator
SalesLoft
As a Revenue Systems Administrator at Salesloft, I specialized in Salesforce Service Cloud, supporting various CX departments including Support, Success, Services, Support Engineering, Billing, Integrations, and the Partner Team. My role involved: Salesforce Service Cloud expertise to optimize CX operations. Collaborating with departments to tailor Salesforce solutions. System administration, process improvement, and automation. Data analysis and reporting for informed decision-making. Integration management for seamless data flow. Providing training and support for end-users. I'm dedicated to driving revenue growth and enhancing customer satisfaction by aligning Salesforce capabilities…
- OMNIMAX INTERNATIONAL,JOB
- Salesforce Administrator10M
Salesforce Administrator
OmniMax International, LLC.
In my role as a Salesforce Administrator at Omnimax Inc., I championed the ongoing enhancement and optimization of our Salesforce platform. My key responsibilities included: Requirements Gathering and Feedback: Actively engaged with stakeholders to gather requirements and feedback, ensuring that Salesforce solutions aligned with evolving business needs. Best Practice Solutions: Leveraged industry best practices to design and implement effective Salesforce solutions that enhanced operational efficiency and customer engagement. Team Leadership: Led a dedicated team consisting of another administrator and an analyst. Collaboratively, we managed critical aspects of user administration, inclu…
- INGENIOUS MEDJOB
- Customer Success Architect2Y 10M
Customer Success Architect
Ingenious Med
The Customer Success Architect is focused on the quality of work on behalf of a client, the efficiency and thoroughness of the company's internal processes, and the accuracy of timelines and milestones for internal financial/productivity tracking. This role works to ensure implementations meet their quality standards, processes are refined for better visibility and efficiency, transitions through a client’s lifecycle are managed well, and client complaints receive an appropriate follow-up and causes are identified for ongoing positive relations. The CS Architect is also focused on internal tracking of project resources, timelines, and statuses for financial and resource planning.
- Tier 2 Technical Support S…8M
Tier 2 Technical Support Specialist
Ingenious Med
As part of our 24x7 service model, level 2 Technical Support Specialists are responsible for delivering superior customer service and incident response for business affecting, customer issues on Ingenious Med’s web and mobile platforms. In this client-facing role, level 2 Technical Support Specialists are responsible for maintaining a high level of customer satisfaction and meeting service level targets through expert technical remediation and active communication with clients by phone, email. Level 2 Technical Support Specialists are subject matter experts on Ingenious Med’s product, serve as remediation lead during complex, highly visible customer issues, and identify and execute on proce…
- Tier 1 Technical Support S…1Y 8M
Tier 1 Technical Support Specialist
Ingenious Med
Technical Support Specialists are an integral component in Ingenious Med’s commitment to delivering products and customer service. As part of their 24x7 service model, level 1 Technical Support Specialists are responsible for providing front line support to customers on Ingenious Med’s web and mobile platforms by phone, email, SMS, and chat. In this client-facing role, Technical Support Specialists are responsible for maintaining a high level of customer satisfaction. Technical Support Specialists work both independently and as part of a team (immediate and cross-function) to provide timely and effective resolution to customer issues.
- APPLEJOB
- Expert6Y 10M
Expert
Apple
Introduced people to the exciting world of Apple, had meaningful interactions, offered customized solutions, and turned curious visitors into loyal customers. With a deep understanding of Apple products and services, I spent time mentoring team members and serving as a role model for my team. A leader in sales, product knowledge, and solutions, and highly influential in how to engage with customers. But also know how to turn mild customer curiosity into intense interest — and ownership. As new products and initiatives emerge, the first to learn, share and inspire your team members through approachability and action. Always meet, and at times exceed, your established performance goals. A pr…
- Job: PandaDoc — GTM Engineer · 2026-05 – present · 3 mo — This is a Salesforce-first/GTM Systems role. I own and evolve Salesforce as the backbone of PandaDoc’s go-to-market operations, designing scalable data models, automation, and integrations that support our entire revenue lifecycle. I build AI-powered workflows and deeply connected systems across Salesforce, PandaDoc, and the broader GTM ecosystem. This role blends hands-on Salesforce administration and development with systems design and experimentation. I identify friction across the funnel, architect durable solutions, and ship tools that make every seller faster and every customer interaction smarter.
- Job: SalesLoft — Revenue Systems Administrator · 2022-08 – 2023-09 · 1y 1mo — As a Revenue Systems Administrator at Salesloft, I specialized in Salesforce Service Cloud, supporting various CX departments including Support, Success, Services, Support Engineering, Billing, Integrations, and the Partner Team. My role involved: Salesforce Service Cloud expertise to optimize CX operations. Collaborating with departments to tailor Salesforce solutions. System administration, process improvement, and automation. Data analysis and reporting for informed decision-making. Integration management for seamless data flow. Providing training and support for end-users. I'm dedicated to driving revenue growth and enhancing customer satisfaction by aligning Salesforce capabilities…
- Job: OmniMax International, LLC. — Salesforce Administrator · 2021-10 – 2022-08 · 10 mo — In my role as a Salesforce Administrator at Omnimax Inc., I championed the ongoing enhancement and optimization of our Salesforce platform. My key responsibilities included: Requirements Gathering and Feedback: Actively engaged with stakeholders to gather requirements and feedback, ensuring that Salesforce solutions aligned with evolving business needs. Best Practice Solutions: Leveraged industry best practices to design and implement effective Salesforce solutions that enhanced operational efficiency and customer engagement. Team Leadership: Led a dedicated team consisting of another administrator and an analyst. Collaboratively, we managed critical aspects of user administration, inclu…
- Job: Ingenious Med — Customer Success Architect · 2018-11 – 2021-09 · 2y 10mo — The Customer Success Architect is focused on the quality of work on behalf of a client, the efficiency and thoroughness of the company's internal processes, and the accuracy of timelines and milestones for internal financial/productivity tracking. This role works to ensure implementations meet their quality standards, processes are refined for better visibility and efficiency, transitions through a client’s lifecycle are managed well, and client complaints receive an appropriate follow-up and causes are identified for ongoing positive relations. The CS Architect is also focused on internal tracking of project resources, timelines, and statuses for financial and resource planning.
- Job: Ingenious Med — Tier 2 Technical Support Specialist · 2018-03 – 2018-11 · 8 mo — As part of our 24x7 service model, level 2 Technical Support Specialists are responsible for delivering superior customer service and incident response for business affecting, customer issues on Ingenious Med’s web and mobile platforms. In this client-facing role, level 2 Technical Support Specialists are responsible for maintaining a high level of customer satisfaction and meeting service level targets through expert technical remediation and active communication with clients by phone, email. Level 2 Technical Support Specialists are subject matter experts on Ingenious Med’s product, serve as remediation lead during complex, highly visible customer issues, and identify and execute on proce…
- Job: Ingenious Med — Tier 1 Technical Support Specialist · 2016-07 – 2018-03 · 1y 8mo — Technical Support Specialists are an integral component in Ingenious Med’s commitment to delivering products and customer service. As part of their 24x7 service model, level 1 Technical Support Specialists are responsible for providing front line support to customers on Ingenious Med’s web and mobile platforms by phone, email, SMS, and chat. In this client-facing role, Technical Support Specialists are responsible for maintaining a high level of customer satisfaction. Technical Support Specialists work both independently and as part of a team (immediate and cross-function) to provide timely and effective resolution to customer issues.
- Job: Apple — Expert · 2009-09 – 2016-07 · 6y 10mo — Introduced people to the exciting world of Apple, had meaningful interactions, offered customized solutions, and turned curious visitors into loyal customers. With a deep understanding of Apple products and services, I spent time mentoring team members and serving as a role model for my team. A leader in sales, product knowledge, and solutions, and highly influential in how to engage with customers. But also know how to turn mild customer curiosity into intense interest — and ownership. As new products and initiatives emerge, the first to learn, share and inspire your team members through approachability and action. Always meet, and at times exceed, your established performance goals. A pr…
- Job: SalesLoft — Senior Revenue Systems Administrator · 2023-09 – 2025-12 · 2y 3mo
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