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Molly Horvat

Systems Operational Designer | Senior Salesforce Admin | Process Design, Experience Cloud, Case Automation, Systems Integration | Led Multi Org Merge at Salesloft + Drift

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PandaDocex-Appleex-Salesloft
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About

A process efficiency expert with a passion for technology and systems. Versatile skill set with 10+ years of Salesforce experience, 10+ years of customer service and 5+ years of managing teams. Earning consistent recognition from my customers, peers, and leaders for outstanding service and support. A logical problem solver who leans on past experiences to provide value to businesses by automating complex business processes, providing data analytics, and training users on internal tools and systems.

Company history

  1. AppleExpert2009-09 – 2016-07 · 6y 10mo
  2. SalesloftRevenue Systems Administrator2022-08 – 2023-09 · 1y 1mo
  3. OmniMax International, LLC.Salesforce Administrator2021-10 – 2022-08 · 10 mo
  4. Ingenious MedTier 1 Technical Support Specialist2016-07 – 2018-03 · 1y 8mo
  5. PandaDocGTM Engineer2026-05 – present · 3 mo
  6. Ingenious MedCustomer Success Architect2018-11 – 2021-09 · 2y 10mo
  7. Ingenious MedTier 2 Technical Support Specialist2018-03 – 2018-11 · 8 mo
  8. SalesloftSenior Revenue Systems Administrator 2023-09 – 2025-12 · 2y 3mo

Skills

SalesforceautomationSystem AdministrationAgile MethodologiesCall Center DevelopmentSalesforce Sales CloudSalesforce AutomationData TransferEntitlementsJiraSOQLARRForecastingProject ImplementationTier 2Salesforce QuipCustomer SupportService-Level Agreements (SLA)Project ManagementProblem SolvingSmartling Translation ManagementSalesforce.com Administration

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