Marie Jacob

Support GTM SME - Customer experience engineer at Microsoft

France3.2k followers

Microsoft

ex-Xandr

ex-Adobe

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GTM Index

MICROSOFTJOB
1. Support GTM SME - Customer…
  2Y 5M
2. Senior Technical Support E…
  1Y 4M
XANDRJOB
1. Senior Technical Product S…
  1Y 8M
ADOBEJOB
1. Partner Mgr & Publisher Op…
  1Y 10M
2. Partner Mgr
  1Y
STARCOM INDIA PVT.JOB
1. Precision Mktg Analyst
  8M
MELTYGROUPJOB
1. Ad Ops Mgr /Technical Proj…
  1Y 1M
ADVIDEUMJOB
1. Ad Ops Mgr - Video Expert
  1Y 10M

Job: Microsoft — Support GTM SME - Customer experience engineer · 2024-05 – present · 2y 3mo — Drive readiness for new feature pilots by validating functionality, creating troubleshooting guides, and coordinating cross-team feedback. Champion automation and knowledge sharing to reduce escalations and improve customer experience. Core Responsibilities: 1) Pilot Readiness & Coordination 2) Knowledge Base & Documentation 3) Testing & Feedback 4) Automation & Efficiency 5) Cross-Team Collaboration Key Skills & Competencies: 1) Strong troubleshooting and analytical skills. 2) Ability to interpret technical specifications and translate them into support workflows. 3) Familiarity with Azure DevOps, Copilot prompts, and automation tools. 4) Communication for cross-functional collaboration.…
Job: Microsoft — Senior Technical Support Engineering - EMEA · 2023-01 – 2024-05 · 1y 4mo — Lead creative SME Coordinate with Product Management and Engineering teams Project Management Video lover and specialist ( Ad measurement, VAST4…) Video Team Training
Job: Xandr — Senior Technical Product Support - EMEA · 2021-05 – 2023-01 · 1y 8mo — • Manage customer product support cases (Verifying cases, Analysing data, Isolating and Diagnosing the problem, Resolving the issue, and communicating the resolution to the client) • Being the Product Support Advocate for 2 strategic European clients • Creative Specialist / SME • Coordinate with Product Management and Engineering teams
Job: Adobe — Partner Manager & Publisher Operations Manager EMEA / Adobe Ad Cloud - DSP (Supply Side) · 2019-06 – 2021-04 · 1y 10mo — Adobe Technical certification EMEA US Product Adviser Freewheel Expert Product Troubleshooting
Job: Adobe — Partner Manager / Business Developper EMEA - Adobe Ad Cloud / DSP Side (Supply side) · 2018-06 – 2019-06 · 1y — • Managing Sygma Project • Strong relationship with French broadcasters • Ad tech partner relationship (Nielsen, Freewheel, Rubicon …) • Strong technical & Troubleshooting knowledge • Audio & Video Expert • Strong interest into the product • Adobe Publisher technical certification
Job: Starcom India Pvt. Ltd — Precision Marketing Analyst · 2017-10 – 2018-06 · 8 mo — • Client Advisor: Provide data insight and campaign strategy recommendation (P&G, PUIG, Lidl) • Publisher benchmark against Marketing KPI: Viewability, Reach on target, CTR, Completion • Report Automation: increase the frequency of analysis • Website Tagging for performance campaign
Job: meltygroup — Ad Ops Manager /Technical Project Manager · 2016-09 – 2017-10 · 1y 1mo — • Video & Display expert • Partner relationship with Ad Network, Exchanges (Teads, La place media, AppNexus, Openx, Rubicon) • Troubleshooting: Programmatic and Direct campaigns • AdTech Partner Relationship with Smart Adserver and 3rd party Ad Techs • Interacting with multiple Stakeholders of the company such as: Sales team, Engineering, Marketing team. • Inventory manager - Inventory dashboard for Sales Team
Job: AdVideum — Ad Ops Manager - Video Expert · 2014-10 – 2016-08 · 1y 10mo — • Management of 2 Ad Ops • Maintain strong relationship with existing Publishers • Manage Ad Operations and go-between Publishers and Agencies • Proactively analyze and shift traffic to profitable Network sources. • Publishers troubleshooting on instream format (vast and vpaid issues) • Communication process between Sales Team and Ad Ops Team • Yield Management of Advideum network
School: ECS de Paris — Master 2, Communication Digitale
School: Lille 1 IAE De Lille — Master 1 Marketing Vente, Marketing
School: Lille 1 IAE De Lille — Licence 3, Marketing Vente
School: IUT de Saint-Brieuc — DUT, Techniques de commercialisation

Skills

Copilot Agent BuilderDescribe cloud conceptscloud conceptsAIIA générativeNative adNative advertisingUnderstand generative AI fundamentalsManage prompts and conversations by using AIDraft and analyze business content by using AIDescribe Azure architecture and servicesDescribe Azure management and governanceIdentify an implementation and adoption strategy for Microsoft’s AI apps and servicesIdentify the business value of generative AI solutionsIdentify benefits, capabilities, and opportunities for Microsoft’s AI apps and servicesAzure architecture and servicesMicrosoft AzureIntelligence artificielle (IA)Microsoft NativeMicrosoft Ads

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Marie Jacob

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