Levi Frolich

Partner Program Manager | Sales, Delivery and Success Enablement

Namogoo

Oct 2021 – Jan 202315 months

GTM Enablement Lead

Zesty

Jan – Oct 20219 months

Manager, WalkMe Customer Success @ PwC Israel

WalkMe™

Nov 2019 – Dec 202013 months

I built the WalkMe practice at PwC Israel What I do: • Onboard employees to the Digital Adoption group • Responsible for managing multiple simultaneous technology projects, solution architecture and detailed design, implementation testing, user acceptance, budget estimation, control and scheduling • Agile methodology: an emphasis on customer input and quick development cycles to maintain customer engagement • Design and implementation of operations and process workflows of the group

Customer Enablement Team Lead

WalkMe™

Jan – Nov 201910 months

• Responsible to onboard new customers and partners, establish business objectives and success KPIs • Planned and executed the onboarding process to ensure success – end to end project delivery • Coordinated between product, support, sales and professional services teams to guarantee on time delivery • Developed the WalkMe “Self-Sufficiency” program to train customers and partners how to use WalkMe

Professional Services Team Lead

WalkMe™

Apr 2017 – Dec 201820 months

• Managed a team of professional services and QA • Hired and onboarded new professional services personnel • Assisted partners in hiring their professional services engineers • Signed off on all solutions created by the team and partners in order to ensure a successful onboarding

Teaching Assistant

Technion - Israel Institute of Technology

Oct 2012 – Jun 201980 months

Courses: Introduction to construction management Planning and control of construction projects Hydraulics • Responsible to teach all quantitative material for the courses • Must grade all exercises and exams and to provide office hours to help students with the material