Kiyondre S.
Community Manager | HubSpot Specialist | Fixing The Problems Your Team Works Around
ex-HubSpotStrategic professional with one core passion - helping I’ve supported hundreds of users across healthcare, SaaS, and other community organizations as they work through big
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teaching them step-by-step, building trust, and taking the stress out of learning new I naturally gravitate to roles where I can bring together everything I enjoy: education, problem-solving, relationship-building, and making a real human My background is built around:• Sales• Onboarding• Training• Simplifying complex processes• Driving adoption• Improving customer satisfaction• Reducing churn• Supporting long-term growthOutside of I’ve built a professional community (Key Club) that offers accountability and tailored training for people in sales, marketing, customer success, technical support, and cybersecurity. So if you’re looking for a group of professional friends to grow with - send me a DM!
GTM Index
- ZIPCIOJOB
- HubSpot Specialist1M
HubSpot Specialist
Zipcio
- THE AUDIO VAULTJOB
- Founder & GTM Lead2M
Founder & GTM Lead
The Audio Vault
Helping brands turn campaigns, events, and product launches into memorable audio assets through custom brand anthems, short-form songs, and creative audio concepts. Responsible for offer design, positioning, client discovery, outreach, pricing, partnerships, creative direction, and go-to-market execution.
- KEY CLUBJOB
- Community Mgr5Y 3M
Community Manager
Key Club
A professional community I created to help people build confidence, practice communication skills, and navigate professional development. As the community manager I’ve regularly: • Led onboarding, workshops, and weekly skill-building sessions for community members • Built simple educational resources that helped members adopt new tools and workflows • Improved engagement with check-ins, progress tracking, and shared accountability goals • Helped members navigate challenges, stay consistent, and build real confidence • Strengthened long-term relationships through coaching, support, and clear communication • Gathered feedback and used insights to refine programs and improve member outcomes
- HUBSPOTJOB
- Technical Support Specialist7M
Technical Support Specialist
HubSpot
HubSpot is a lead marketing, sales, and CRM SaaS Platform. As a customer training specialist I regularly: • Delivered post-implementation support and onboarding guidance for new users • Helped customers adopt key HubSpot tools across Sales, Marketing, and etc • Led training sessions and created simple walkthroughs for non-technical users • Diagnosed and resolved technical issues in partnership with internal teams • Improved customer satisfaction by reducing time to resolution on critical cases • Identified churn risks early and escalated accounts to Success for recovery • Supported expansion conversations • Strengthened retention
- IEHPJOB
- Client Success Mgr2Y 9M
Client Success Manager
IEHP
Inland Empire Health Plan, is one of the largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid plan in the country. As a client success manager I regularly: • Led onboarding and training for medical groups and clinic staff • Simplified complex healthcare workflows to reduce confusion and improve accuracy • Built trusted relationships across multidisciplinary teams • Helped drive member satisfaction and operational consistency • Acted as the main point of contact for escalations and issue resolution • Collaborated cross-functionally to remove barriers and improve care delivery
- SAN MANUEL BAND OF MISSION INDIANSJOB
- Public Safety Instructor2Y
Public Safety Instructor
San Manuel Band of Mission Indians
A privately owned casino and entertainment facility in Southern California. As a public safety instructor I regularly: • Led onboarding sessions and hands-on instruction for cross-functional teams • Simplified complex policies into easy-to-follow steps for non-technical learners • Built strong rapport with learners and created a supportive training environment • Improved knowledge retention through demonstrations, coaching, and scenario-based learning • Partnered with leadership to ensure teams were well-prepared, confident, and aligned with compliance standards
- Job: Zipcio — HubSpot Specialist · 2026-07 – present
- Job: The Audio Vault — Founder & GTM Lead · 2026-06 – present — Helping brands turn campaigns, events, and product launches into memorable audio assets through custom brand anthems, short-form songs, and creative audio concepts. Responsible for offer design, positioning, client discovery, outreach, pricing, partnerships, creative direction, and go-to-market execution.
- Job: Key Club — Community Manager · 2021-05 – present — A professional community I created to help people build confidence, practice communication skills, and navigate professional development. As the community manager I’ve regularly: • Led onboarding, workshops, and weekly skill-building sessions for community members • Built simple educational resources that helped members adopt new tools and workflows • Improved engagement with check-ins, progress tracking, and shared accountability goals • Helped members navigate challenges, stay consistent, and build real confidence • Strengthened long-term relationships through coaching, support, and clear communication • Gathered feedback and used insights to refine programs and improve member outcomes
- Job: HubSpot — Technical Support Specialist · 2024-03 – 2024-10 — HubSpot is a lead marketing, sales, and CRM SaaS Platform. As a customer training specialist I regularly: • Delivered post-implementation support and onboarding guidance for new users • Helped customers adopt key HubSpot tools across Sales, Marketing, and etc • Led training sessions and created simple walkthroughs for non-technical users • Diagnosed and resolved technical issues in partnership with internal teams • Improved customer satisfaction by reducing time to resolution on critical cases • Identified churn risks early and escalated accounts to Success for recovery • Supported expansion conversations • Strengthened retention
- Job: IEHP — Client Success Manager · 2018-08 – 2021-05 — Inland Empire Health Plan, is one of the largest Medicaid health plans and the largest not-for-profit Medicare-Medicaid plan in the country. As a client success manager I regularly: • Led onboarding and training for medical groups and clinic staff • Simplified complex healthcare workflows to reduce confusion and improve accuracy • Built trusted relationships across multidisciplinary teams • Helped drive member satisfaction and operational consistency • Acted as the main point of contact for escalations and issue resolution • Collaborated cross-functionally to remove barriers and improve care delivery
- Job: San Manuel Band of Mission Indians — Public Safety Instructor · 2016-04 – 2018-04 — A privately owned casino and entertainment facility in Southern California. As a public safety instructor I regularly: • Led onboarding sessions and hands-on instruction for cross-functional teams • Simplified complex policies into easy-to-follow steps for non-technical learners • Built strong rapport with learners and created a supportive training environment • Improved knowledge retention through demonstrations, coaching, and scenario-based learning • Partnered with leadership to ensure teams were well-prepared, confident, and aligned with compliance standards
- School: California State University, Northridge — Bachelor of Arts - BA, Business Administration and Management, General
- School: Wilmer Amina Carter High School
Skills
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