Kate Herget

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Common Roomex-Apollo.ioex-Chili Piper

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I believe great customer success is about helping customers build with The most impactful customer experiences happen when technical complexity becomes operational simplicity.

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I enjoy partnering with customers to turn new technology into repeatable processes, meaningful adoption, and long-term business My work sits at the intersection of customer success, implementation, product, and go-to-market. Whether I’m onboarding an enterprise customer, designing scalable implementation programs, or partnering with Product and Engineering, I’m always looking for opportunities to simplify complexity and build systems that Throughout my career, I’ve partnered with enterprise customers to:• Lead complex onboarding and implementation programs• Drive adoption across technical and executive stakeholders• Build scalable onboarding, enablement, and customer success programs• Partner with Product, Engineering, Sales, and Support to improve the customer experience• Support renewals and expansion by helping customers realize meaningful business outcomesI’m especially energized by API-first products, AI platforms, and developer infrastructure. I enjoy understanding how technical systems work, translating them into business value, and helping customers confidently adopt technology that’s reshaping how businesses build and innovate.