Kate Herget

About

I believe great customer success is about helping customers build with confidence.The most impactful customer experiences happen when technical complexity becomes operational simplicity. I enjoy partnering with customers to turn new technology into repeatable processes, meaningful adoption, and long-term business value.My work sits at the intersection of customer success, implementation, product, and go-to-market. Whether I’m onboarding an enterprise customer, designing scalable implementation programs, or partnering with Product and Engineering, I’m always looking for opportunities to simplify complexity and build systems that scale.Throughout my career, I’ve partnered with enterprise customers to:• Lead complex onboarding and implementation programs• Drive adoption across technical and executive stakeholders• Build scalable onboarding, enablement, and customer success programs• Partner with Product, Engineering, Sales, and Support to improve the customer experience• Support renewals and expansion by helping customers realize meaningful business outcomesI’m especially energized by API-first products, AI platforms, and developer infrastructure. I enjoy understanding how technical systems work, translating them into business value, and helping customers confidently adopt technology that’s reshaping how businesses build and innovate.

Company history

1. 
   Chili PiperCustomer Success Manager2021-10 – 2023-12 · 2y 2mo
2. 
   State FarmAccount Manager2020-05 – 2021-04 · 11 mo
3. 
   Common RoomProgram Manager of Scaled Success2025-08 – 2026-05 · 9 mo
4. 
   Common RoomCustomer Success Manager - Renewals2025-05 – 2025-08 · 3 mo
5. 
   Chili PiperCustomer Success Team Lead2022-05 – 2023-12 · 1y 7mo
6. 
   Common RoomProgram Manager of Scaled Services2026-05 – 2026-08 · 3 mo
7. 
   The Home Page NetworkNews Anchor & Video Editor2017-11 – 2019-06 · 1y 7mo
8. 
   Apollo.ioGo To Market Engineer2023-12 – 2025-05 · 1y 5mo
9. 
   US ArmySupply Chain Specialist2013-12 – 2017-12 · 4y

Skills

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