Kapil R.
GTM Strategy and Operations
Freshworks
ex-DocuSignStrategy and Operations Consultant with experience in driving profitability by implementing result-focused solutions that create business value. Capable of defining and prioritizing key strategic initiatives and developing high-quality scalable solutions.
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Proven ability in analyzing markets, consumer preferences, industry and competitor strategy. Ability to think strategically while exhibiting strong bias for action to drive favorable business outcomes.
GTM Index
- FRESHWORKSJOB
- Dir, Strategic Projects11M
Director, Strategic Projects
Freshworks
- DOCUSIGNJOB
- GTM Strategy and Operations2Y 3M
GTM Strategy and Operations
DocuSign
- SALESFORCEJOB
- Senior Mgr2Y
Senior Manager
Salesforce
- Mgr, Sales Strategy and Op…2Y
Manager, Sales Strategy and Operations
Salesforce
- ENTREPRENEURSHIP - PRIVATE COMPANY - WORKED AS A CONTRACTORJOB
- Management Consultant1Y 5M
Management Consultant
Entrepreneurship - Private Company - Worked as a contractor
Managed the consulting team that delivered operating efficiencies to global clients by strategizing and implementing client specific solutions. 1. Improved MTTR by 30% (Client: Leading American Insurance Company) 2. Improved the testing process and reduced defects by 15% (Client: Leading American Insurance Company) 3. Improved the pharmacy operations to reduce spend by 30% (Client: An Independent Physicians Association based in Florida, USA) 4. Worked with the sales team to enhance business development initiatives (Client: An Independent Physicians Association based in Florida, USA)
- RBC (CENTURA BANK)JOB
- Mgr2Y
Manager
RBC (Centura Bank)
Part of the strategy and transformation services (STS) team. Lead teams to identify and prioritize opportunities and defined strategic objectives using customer data and market research.
- PARTNERS IN PERFORMANCE, PART OF ACCENTUREJOB
- Senior Associate1Y 2M
Senior Associate
Partners in Performance, Part of Accenture
Specialized in operations and business improvement consulting for companies within the mining practice. Was responsible for creating sustainable and continuous operational improvement within client organizations.
- CITIJOB
- Consultant1Y 7M
Consultant
Citi
Was accountable for deploying and monitoring key performance indicators. Was also responsible for identifying and implementing various process improvement initiatives
- BARCLAYSJOB
- Business Analyst1Y 11M
Business Analyst
Barclays
- Senior System Eng1Y 11M
Senior System Engineer
Barclays
- Job: Freshworks — Director, Strategic Projects · 2025-11 – present · 9 mo
- Job: DocuSign — GTM Strategy and Operations · 2023-07 – 2025-10 · 2y 3mo
- Job: Salesforce — Senior Manager · 2021-07 – 2023-07 · 2y
- Job: Salesforce — Manager, Sales Strategy and Operations · 2019-07 – 2021-07 · 2y
- Job: Entrepreneurship - Private Company - Worked as a contractor — Management Consultant · 2018-01 – 2019-06 · 1y 5mo — Managed the consulting team that delivered operating efficiencies to global clients by strategizing and implementing client specific solutions. 1. Improved MTTR by 30% (Client: Leading American Insurance Company) 2. Improved the testing process and reduced defects by 15% (Client: Leading American Insurance Company) 3. Improved the pharmacy operations to reduce spend by 30% (Client: An Independent Physicians Association based in Florida, USA) 4. Worked with the sales team to enhance business development initiatives (Client: An Independent Physicians Association based in Florida, USA)
- Job: RBC (Centura Bank) — Manager · 2015-12 – 2017-12 · 2y — Part of the strategy and transformation services (STS) team. Lead teams to identify and prioritize opportunities and defined strategic objectives using customer data and market research.
- Job: Partners in Performance, Part of Accenture — Senior Associate · 2014-09 – 2015-11 · 1y 2mo — Specialized in operations and business improvement consulting for companies within the mining practice. Was responsible for creating sustainable and continuous operational improvement within client organizations.
- Job: Citi — Consultant · 2011-01 – 2012-08 · 1y 7mo — Was accountable for deploying and monitoring key performance indicators. Was also responsible for identifying and implementing various process improvement initiatives
- Job: Barclays — Business Analyst · 2009-02 – 2011-01 · 1y 11mo
- Job: Barclays — Senior System Engineer · 2007-08 – 2009-07 · 1y 11mo
- School: University of Toronto - Rotman School of Management — Master of Business Administration (M.B.A.), Strategy and Innovation
- School: Anna University — Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications Engineering
Skills
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