John Spillane
Experienced Programme Director – Sales Transformation & Revenue Growth | Operations Leadership | CRM Expert
Dynamic and results driven Executive Director, with over 25 years of diverse experience in driving business change and revenue growth within B2B, B2C, Media, Data & Analytics, Financial Services and Insurance sector.
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Broad expertise in delivering complex global transformation programmes, aligning sales processes to CRM and related system capabilities, enabling improved visibility, tracking and performance, and driving business growth. Sales Operations Leader, with a high level of interest in streamlining business processes to formulate structural changes that improves efficiency and enables the business to become leaner, more agile and forward-thinking. Experienced in the development of sales processes, policies and incentive plans, along with embedding organisational changes, including sales and team reorganisations, integrations, acquisitions and divestitures. Proven track record of generating new business, establishing cultures of excellence, and developing and leading motivated and cohesive teams to support the execution of strategic plans and objectives. Specialities: - Enterprise CRM Strategy, Development, Adoption and Measurement - Siebel and com for Sales and Marketing - Sales Tools and Process Re-design and Improvement, Performance Metrics - Marketing Management and Analysis - New Business Targeting and Acquisition - Customer Success Management, Customer Relationship Strengthening - Post-Merger & Acquisition System Integration
GTM Index
- ARGUS MEDIAJOB
- GTM Systems Lead7M
GTM Systems Lead
Argus Media
Responsible for managing and directing the GTM Tech stack at Argus Media.
- EQUINITI GROUPJOB
- CRM Product Mgr2Y 7M
CRM Product Manager
Equiniti Group
Enjoying the new challenge of rolling out a global CRM and Quote to Cash platform across Equiniti Group, working for the inspirational Malcolm Fleming and appreciating the chance to collaborate with some former Reuters colleagues.
- UCASJOB
- Sales Transformation Consu…1Y 11M
Sales Transformation Consultant
UCAS
Appointed to lead Sales Transformation programme, tasked with leading a change initiative aimed at restructuring the sales team of 80+ staff, evolving from a product to a customer focus, accompanied by appropriate tools and processes to double sales revenues over five years. ➤ Oversaw role clarity and definition, and the identification of improvement initiatives, including building a data insights capability, rebuilding the CRM platform, and introducing new capabilities. ➤ Rebuilt the CRM system, evolving it from ‘order taking tool’ into a new ‘sales development engine’, and designed a set of team and operational dashboards to provide visibility on leads and invoicing. ➤ Connected Sales…
- LONDON STOCK EXCHANGE GROUP (LSEG)JOB
- Dir of Sales Tools and Pro…9M
Director of Sales Tools and Processes
London Stock Exchange Group (LSEG)
Engaged to lead the introduction of enhanced capabilities and processes to support a team of 50+ global lead generation staff within Refinitiv, the rebranded financial and risk business unit which was majority-sold to Blackstone (Private Equity) and recently LSEG. ➤ Focused on the evaluation, selection, procurement and implementation of Sales Enablement capabilities, selecting SalesLoft, based on a capability matrix and defined set of use cases. ➤ Gathered business requirements, developed use cases, implementing the integration, developed and embedding the tools and processes with the business users, optimising team uptake and ROI. ➤ Subsequently-led integration with Salesforce.com, incl…
- REFINITIVJOB
- Head of Business Process2Y 3M
Head of Business Process
Refinitiv
Refinitiv is Thomson Reuters former Financial & Risk business, one of the world’s largest providers of financial markets data and infrastructure, it was sold to Blackstone's consortium in October 2018. Serving more than 40,000 institutions in over 190 countries, providing information, insights, and technology that drive innovation and performance in global markets.
- THOMSON REUTERSJOB
- Head of Business Process &…12Y 5M
Head of Business Process & Tools
Thomson Reuters
Appointed to lead the delivery of a programme aimed at integrating the disparate sales processes and CRM systems between Reuters and Thomson Financial onto a common ‘fit for purpose’ CRM platform, supporting a global community of 3,000 targeted sales staff. ➤ Fully-aligned product selection, pricing and approval processes, along with global account planning tools, setting the standards across all regions, leveraging sales organisational frameworks. ➤ Planned and successfully integrated three acquisitions, and the GRC Risk division, reducing footprint from five instances of salesforce.com to one single, global instance. ➤ Oversaw the alignment of both Thomson and Reuters Global Sales team…
- Head of Channel Sales Oper…5Y 3M
Head of Channel Sales Operations
Thomson Reuters
Responsible for heading-up a newly established Direct Channel Sales Operations team, providing remote account management & sales capabilities across a portfolio of smaller, geographically-dispersed clients. ➤ Built common CRM processes to support New Logo sales, whitespace sales, and customer retention, introduced and promoted new leads pipeline and forecast management sales processes and tools.
- REUTERSJOB
- Group Head of Campaign Man…2Y 11M
Group Head of Campaign Management
Reuters
- CAPITAJOB
- Sales & Mktg Dir2Y 11M
Sales & Marketing Director
Capita
- GROUPE EUROPÉEN S.A.JOB
- Client Services Mgr4Y 11M
Client Services Manager
Groupe Européen S.A.
- Job: Groupe Européen S.A. — Client Services Manager · 1994 – 1998 · 4y
- Job: Refinitiv — Head of Business Process · 2018-10 – 2021-01 · 2y 3mo — Refinitiv is Thomson Reuters former Financial & Risk business, one of the world’s largest providers of financial markets data and infrastructure, it was sold to Blackstone's consortium in October 2018. Serving more than 40,000 institutions in over 190 countries, providing information, insights, and technology that drive innovation and performance in global markets.
- Job: Reuters — Group Head of Campaign Management · 2001 – 2003 · 2y
- Job: London Stock Exchange Group (LSEG) — Director of Sales Tools and Processes · 2021-01 – 2021-10 · 9 mo — Engaged to lead the introduction of enhanced capabilities and processes to support a team of 50+ global lead generation staff within Refinitiv, the rebranded financial and risk business unit which was majority-sold to Blackstone (Private Equity) and recently LSEG. ➤ Focused on the evaluation, selection, procurement and implementation of Sales Enablement capabilities, selecting SalesLoft, based on a capability matrix and defined set of use cases. ➤ Gathered business requirements, developed use cases, implementing the integration, developed and embedding the tools and processes with the business users, optimising team uptake and ROI. ➤ Subsequently-led integration with Salesforce.com, incl…
- Job: Thomson Reuters — Head of Channel Sales Operations · 2003-04 – 2008-07 · 5y 3mo — Responsible for heading-up a newly established Direct Channel Sales Operations team, providing remote account management & sales capabilities across a portfolio of smaller, geographically-dispersed clients. ➤ Built common CRM processes to support New Logo sales, whitespace sales, and customer retention, introduced and promoted new leads pipeline and forecast management sales processes and tools.
- Job: Equiniti Group — CRM Product Manager · 2023-08 – 2026-03 · 2y 7mo — Enjoying the new challenge of rolling out a global CRM and Quote to Cash platform across Equiniti Group, working for the inspirational Malcolm Fleming and appreciating the chance to collaborate with some former Reuters colleagues.
- Job: UCAS — Sales Transformation Consultant · 2021-10 – 2023-09 · 1y 11mo — Appointed to lead Sales Transformation programme, tasked with leading a change initiative aimed at restructuring the sales team of 80+ staff, evolving from a product to a customer focus, accompanied by appropriate tools and processes to double sales revenues over five years. ➤ Oversaw role clarity and definition, and the identification of improvement initiatives, including building a data insights capability, rebuilding the CRM platform, and introducing new capabilities. ➤ Rebuilt the CRM system, evolving it from ‘order taking tool’ into a new ‘sales development engine’, and designed a set of team and operational dashboards to provide visibility on leads and invoicing. ➤ Connected Sales…
- Job: Capita — Sales & Marketing Director · 1998 – 2000 · 2y
- Job: Argus Media — GTM Systems Lead · 2026-03 – present · 5 mo — Responsible for managing and directing the GTM Tech stack at Argus Media.
- Job: Thomson Reuters — Head of Business Process & Tools · 2008-07 – 2020-12 · 12y 5mo — Appointed to lead the delivery of a programme aimed at integrating the disparate sales processes and CRM systems between Reuters and Thomson Financial onto a common ‘fit for purpose’ CRM platform, supporting a global community of 3,000 targeted sales staff. ➤ Fully-aligned product selection, pricing and approval processes, along with global account planning tools, setting the standards across all regions, leveraging sales organisational frameworks. ➤ Planned and successfully integrated three acquisitions, and the GRC Risk division, reducing footprint from five instances of salesforce.com to one single, global instance. ➤ Oversaw the alignment of both Thomson and Reuters Global Sales team…
- School: University of Bath — MBA, Business Administration
- School: The University of Kent — Bachelor of Arts (BA), English Literature
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