Jacek Rolnik
Customer Success & Revenue Growth | GTM Strategy | SaaS & HR Tech | Global Expansion | VC/PE Startups | M&A | Inclusive Leadership | LGBTQ+ Advocacy | Sustainability
I’m a revenue and ops leader with a diverse background spanning SaaS, enterprise video & streaming, HCM/HR tech & global outsourcing/BPO (EOR, payroll, labor law, tax), as well as international expansion and market
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An all-rounder by nature, I strive for win-win outcomes by balancing hard and soft skills. I’ve launched, transformed, and scaled operations in both startup/high-growth and Fortune 500 settings, built and led complex partnership models, and helped prepare companies for prosperous exits. My passions lie in solving customer problems, delivering consistent value, and building teams and processes that drive growth at I lead with ethics, empathy, and global perspective, bringing a value-first mindset to both client enrichment and business growth. My style is adaptive and people-focused - fostering a culture of collaboration and organizational wellbeing.
GTM Index
- LUMICUPJOB
- Fractional GTM Lead & Stra…1Y 3M
Fractional GTM Lead & Strategic Advisor, Europe
LumiCup
(Contract, Part-time) Leading early-stage GTM strategy, revenue development and commercial partnerships for European expansion
- HIVE STREAMINGJOB
- Chief Customer Officer11M
Chief Customer Officer
Hive Streaming
Scaled and transformed global CS, aligning GTM, Product, and CX to achieve measurable customer and revenue impact
- VP, Customer Success2M
Vice President, Customer Success
Hive Streaming
- ATLASJOB
- VP, Customer Success1Y 8M
Vice President, Customer Success
Atlas
- BLUEBACK GLOBAL (ACQUIRED BY TOPSOURCE WORLDWIDE)JOB
- Principal, Chief of Revenue2Y 5M
Principal, Chief of Revenue
Blueback Global (acquired by TopSource Worldwide)
- Chief of Operations1Y 4M
Chief of Operations
Blueback Global (acquired by TopSource Worldwide)
- Senior Dir, Global Services1Y 5M
Senior Director, Global Services
Blueback Global (acquired by TopSource Worldwide)
- ADAP.TV (ACQUIRED BY AOL AND VERIZON)JOB
- Dir, Enterprise Platform S…1Y 5M
Director, Enterprise Platform Solutions
Adap.tv (acquired by AOL and Verizon)
Directed enterprise client solutions across brand and agency accounts, leading strategy, service delivery, and adoption of advanced ad tech platforms
- KALTURAJOB
- Senior Mgr, Customer Success11M
Senior Manager, Customer Success
Kaltura
Led and grew enterprise CS team, supporting Fortune 100 clients, optimizing onboarding, adoption, and vertical-specific growth strategies
- ONBOARD INFORMATICS (ACQUIRED BY ATTOM DATA SOLUTIONS)JOB
- Dir of Client Services4Y 1M
Director of Client Services
Onboard Informatics (acquired by ATTOM Data Solutions)
Built and led Client Services through period of rapid growth, building service architecture, scaling teams, and shaping company strategy
- Business Relationship Mgr1Y 7M
Business Relationship Manager
Onboard Informatics (acquired by ATTOM Data Solutions)
- RADIUS | GLOBAL GROWTH EXPERTS (ACQUIRED BY VISTRA)JOB
- Senior Account Executive11M
Senior Account Executive
Radius | Global Growth Experts (acquired by VISTRA)
- STERLING TALENT SOLUTIONSJOB
- National Account Mgr1Y
National Account Manager
Sterling Talent Solutions
- Job: Onboard Informatics (acquired by ATTOM Data Solutions) — Business Relationship Manager · 2007-08 – 2009-03 · 1y 7mo
- Job: Sterling Talent Solutions — National Account Manager · 2006-08 – 2007-08 · 1y
- Job: Radius | Global Growth Experts (acquired by VISTRA) — Senior Account Executive · 2009-03 – 2010-02 · 11 mo
- Job: Atlas — Vice President, Customer Success · 2022-02 – 2023-10 · 1y 8mo
- Job: LumiCup — Fractional GTM Lead & Strategic Advisor, Europe · 2025-07 – present · 1y 1mo — (Contract, Part-time) Leading early-stage GTM strategy, revenue development and commercial partnerships for European expansion
- Job: Hive Streaming — Vice President, Customer Success · 2023-12 – 2024-02 · 2 mo
- Job: Kaltura — Senior Manager, Customer Success · 2014-03 – 2015-02 · 11 mo — Led and grew enterprise CS team, supporting Fortune 100 clients, optimizing onboarding, adoption, and vertical-specific growth strategies
- Job: Blueback Global (acquired by TopSource Worldwide) — Chief of Operations · 2018-05 – 2019-09 · 1y 4mo
- Job: Hive Streaming — Chief Customer Officer · 2024-02 – 2025-01 · 11 mo — Scaled and transformed global CS, aligning GTM, Product, and CX to achieve measurable customer and revenue impact
- Job: Onboard Informatics (acquired by ATTOM Data Solutions) — Director of Client Services · 2010-02 – 2014-03 · 4y 1mo — Built and led Client Services through period of rapid growth, building service architecture, scaling teams, and shaping company strategy
- Job: Blueback Global (acquired by TopSource Worldwide) — Senior Director, Global Services · 2016-12 – 2018-05 · 1y 5mo
- Job: Blueback Global (acquired by TopSource Worldwide) — Principal, Chief of Revenue · 2019-09 – 2022-02 · 2y 5mo
- Job: Adap.tv (acquired by AOL and Verizon) — Director, Enterprise Platform Solutions · 2015-02 – 2016-07 · 1y 5mo — Directed enterprise client solutions across brand and agency accounts, leading strategy, service delivery, and adoption of advanced ad tech platforms
- School: Suffolk University - Sawyer School of Management — MBA, Global Business Administration
- School: Susquehanna University — BA, International Studies, Political Science
- School: IES -Institute for European Studies — BA, Business, Economics
Skills
Playbooks
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