Himanshi Shukla
Salesforce Business Systems Analyst | GTM Architect | AI & Revenue Operations
Pendo.ioWith 10+ years of experience, I build scalable Lead-to-Cash platforms that connect business strategy with technology.
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My work spans Salesforce architecture, Revenue Operations, enterprise integrations, and AI-driven automation, helping organizations improve efficiency, governance, and customer Core Expertise :🚀 Salesforce Sales, Service & PRM🤖 Agentforce & AI Automation💰 Lead-to-Cash, CPQ & Revenue Operations🔗 Enterprise Integrations 🛡️ Enterprise Security & Platform Governance⚙️ Copado DevOps & Robotic TestingPreviously, I've built enterprise solutions at io, PTC, Deloitte, and IBM. I hold a Master's in Computer Science and enjoy designing intelligent, scalable systems that drive business growth.
GTM Index
- PENDO.IOJOB
- Senior Salesforce Business…1Y 8M
Senior Salesforce Business Analyst
Pendo.io
Strategic CRM & GTM Integration Roadmap: Architected the multi-year Salesforce Strategic Roadmap across Sales, Service, and Revenue Clouds, utilizing Workato as the iPaaS engine to orchestrate seamless data flows across Gong, Clari, ZoomInfo, Clay, and Xactly. Global Governance & Technical Debt Elimination: Standardized 50+ business-critical enterprise workflows and established robust Workato integration governance, reducing technical debt and slashing cross-functional support tickets by 30%. Agentforce & AI-Driven Workflow Automation: Led the end-to-end Agentforce rollout—prioritizing high-impact GTM use cases to automate manual operations by 50% and triggering automated Workato recipes…
- PTCJOB
- Senior GTM Salesforce Eng1Y 1M
Senior GTM Salesforce Engineer
PTC
Optimizing Seller Productivity: Re-architected the corporate Salesforce CPQ engine and Quote-to-Cash (QTC) lifecycle, systematically eliminating technical friction to deliver a 70% increase in global order-fulfillment productivity for sales teams. Process Performance & Efficiency: Led a highly complex migration of 150+ legacy Process Builder and Workflow rules into streamlined Salesforce Flows, drastically optimizing system performance and core maintainability. Cross-Functional Handshakes: Partnered with Sales Operations, IT, and Finance stakeholders to engineer automated data pipelines linking Salesforce with other systems , ensuring 100% accuracy in automated global billing and revenue…
- Senior Salesforce Eng Intern7M
Senior Salesforce Engineer Intern
PTC
Enterprise Data Protection: Designed and deployed a secure access governance framework utilizing OWD, FLS, and advanced sharing rules. Data Integrity & Scale: Planned and executed the secure migration of 1M+ legacy records from Oracle Netsuite into Salesforce using Data Loader, implementing validation controls to eliminate operational disruptions. Documented technical specifications, process flows, and solution designs. Staying current with Salesforce platform updates and new features, and proactively recommend enhancements to existing processes.
- CALIFORNIA STATE UNIVERSITY, LONG BEACHJOB
- Graduate Teaching Assistant9M
Graduate Teaching Assistant | Cybersecurity in Business
California State University, Long Beach
Cybersecurity Teaching assistant | IS 360 Sec 02 Responsible for the management of the course work of Cyber Security section for the undergraduate students and help documenting course syllabus. - Provide grading assistance. - Conduct doubt clearing conversations/meetings online for the students. - Conducting Labs and exams.
- DELOITTEJOB
- Salesforce Technical Consu…3Y 3M
Salesforce Technical Consultant / Analyst
Deloitte
Successfully shipped the best in market Experience Cloud solutions for ‘Google US’ Agile team where major contributions included brownfield development optimizing Google’s PRM model & increased usability by 45%. Performed Code reviews & designed Salesforce surveys for end users/stakeholders with prompt email notifications, drove releases & prepared Cutover plans, lead 8 successful hyper care dev go-lives across the globe catering to a million users & helped Google cut down redundant account entries on their partner portal with ~50000 users. Implemented reports and funnel dashboards for more comprehensive picture and created a system to track the campaign budget, potential sales and their re…
- IBMJOB
- Systems Eng2Y 11M
Systems Engineer / Technical Analyst
IBM
At IBM I worked on Enterprise content management domain focussed on 'Opentext' and delivered the following functionalities for my then client ‘Suncor Energy’ which is a Canada based Energy and resource giant. Roles & Responsibilities – - Full understanding of Content Server user/groups permissions inheritance - Full understanding of Content Server Categories & Attributes and how to maintain/create. - Able to create and maintain/adjust existing search forms, slices and the advantages of using these to solve business problems - Understanding of SmartView Perspectives and Widgets, can harness these capabilities and maintain existing perspectives - Working tickets with OpenText support…
- MICROSOFTJOB
- STUDENT PARTNER2Y
STUDENT PARTNER
Microsoft
The Microsoft Student Partner Program recognizes top young minds from around the world that are passionate about technology. My Role Included : * Evangelized Microsoft technologies among students and developer community. * Conducted events in Colleges & Universities to train students on programming in .NET Tech stack. * Developed Windows Phone 7,8 and Windows 10 Desktop applications. * Worked on VB.Net, C#, Marmalade SDK, Microsoft Azure.
- Job: Pendo.io — Senior Salesforce Business Analyst · 2025-02 – present · 1y 6mo — Strategic CRM & GTM Integration Roadmap: Architected the multi-year Salesforce Strategic Roadmap across Sales, Service, and Revenue Clouds, utilizing Workato as the iPaaS engine to orchestrate seamless data flows across Gong, Clari, ZoomInfo, Clay, and Xactly. Global Governance & Technical Debt Elimination: Standardized 50+ business-critical enterprise workflows and established robust Workato integration governance, reducing technical debt and slashing cross-functional support tickets by 30%. Agentforce & AI-Driven Workflow Automation: Led the end-to-end Agentforce rollout—prioritizing high-impact GTM use cases to automate manual operations by 50% and triggering automated Workato recipes…
- Job: PTC — Senior GTM Salesforce Engineer · 2023-01 – 2024-02 · 1y 1mo — Optimizing Seller Productivity: Re-architected the corporate Salesforce CPQ engine and Quote-to-Cash (QTC) lifecycle, systematically eliminating technical friction to deliver a 70% increase in global order-fulfillment productivity for sales teams. Process Performance & Efficiency: Led a highly complex migration of 150+ legacy Process Builder and Workflow rules into streamlined Salesforce Flows, drastically optimizing system performance and core maintainability. Cross-Functional Handshakes: Partnered with Sales Operations, IT, and Finance stakeholders to engineer automated data pipelines linking Salesforce with other systems , ensuring 100% accuracy in automated global billing and revenue…
- Job: PTC — Senior Salesforce Engineer Intern · 2022-05 – 2022-12 · 7 mo — Enterprise Data Protection: Designed and deployed a secure access governance framework utilizing OWD, FLS, and advanced sharing rules. Data Integrity & Scale: Planned and executed the secure migration of 1M+ legacy records from Oracle Netsuite into Salesforce using Data Loader, implementing validation controls to eliminate operational disruptions. Documented technical specifications, process flows, and solution designs. Staying current with Salesforce platform updates and new features, and proactively recommend enhancements to existing processes.
- Job: California State University, Long Beach — Graduate Teaching Assistant | Cybersecurity in Business · 2021-08 – 2022-05 · 9 mo — Cybersecurity Teaching assistant | IS 360 Sec 02 Responsible for the management of the course work of Cyber Security section for the undergraduate students and help documenting course syllabus. - Provide grading assistance. - Conduct doubt clearing conversations/meetings online for the students. - Conducting Labs and exams.
- Job: Deloitte — Salesforce Technical Consultant / Analyst · 2017-07 – 2020-10 · 3y 3mo — Successfully shipped the best in market Experience Cloud solutions for ‘Google US’ Agile team where major contributions included brownfield development optimizing Google’s PRM model & increased usability by 45%. Performed Code reviews & designed Salesforce surveys for end users/stakeholders with prompt email notifications, drove releases & prepared Cutover plans, lead 8 successful hyper care dev go-lives across the globe catering to a million users & helped Google cut down redundant account entries on their partner portal with ~50000 users. Implemented reports and funnel dashboards for more comprehensive picture and created a system to track the campaign budget, potential sales and their re…
- Job: IBM — Systems Engineer / Technical Analyst · 2014-07 – 2017-06 · 2y 11mo — At IBM I worked on Enterprise content management domain focussed on 'Opentext' and delivered the following functionalities for my then client ‘Suncor Energy’ which is a Canada based Energy and resource giant. Roles & Responsibilities – - Full understanding of Content Server user/groups permissions inheritance - Full understanding of Content Server Categories & Attributes and how to maintain/create. - Able to create and maintain/adjust existing search forms, slices and the advantages of using these to solve business problems - Understanding of SmartView Perspectives and Widgets, can harness these capabilities and maintain existing perspectives - Working tickets with OpenText support…
- Job: Microsoft — STUDENT PARTNER · 2012-12 – 2014-12 · 2y — The Microsoft Student Partner Program recognizes top young minds from around the world that are passionate about technology. My Role Included : * Evangelized Microsoft technologies among students and developer community. * Conducted events in Colleges & Universities to train students on programming in .NET Tech stack. * Developed Windows Phone 7,8 and Windows 10 Desktop applications. * Worked on VB.Net, C#, Marmalade SDK, Microsoft Azure.
- School: California State University, Long Beach — Master's degree, Computer Science
- School: Visvesvaraya Technological University — Bachelor of Engineering - BE, Computer Science
- School: Kendriya Vidyalaya — 12th - High school, Computer Science
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