Harriet Young
Helping B2B SaaS Founders scale 👉 ScaleMate
ex-Zuora
ex-Outreach.ioTechnical leader with a decade of experience building and scaling revenue operations infrastructure for B2B SaaS companies.
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Currently serving as VP of GTM Engineering at ScaleMate, where I architect the technical systems, data pipelines, and automation workflows that power predictable revenue growth for early-stage startups. I specialize in translating go-to-market strategy into executable technical infrastructure. My expertise bridges the gap between business strategy and technical implementation - designing CRM systems, building data warehouses, automating revenue workflows, and creating analytics frameworks that enable data-driven decision-making across sales, marketing, and customer success teams.
GTM Index
- SCALEMATEJOB
- VP of GTM Eng1Y 5M
VP of GTM Engineering
ScaleMate
Executive leader directing the Go-To-Market (GTM) Engineering organization to align product capabilities with global revenue goals. Oversee solution architecture, technical sales engineering, and post-sales implementation teams to ensure seamless customer acquisition and retention. Partner directly with Sales, Product, and Marketing executives to design scalable technical frameworks that shorten sales cycles and maximize customer lifetime value. AI agents who know GTM strategy. Helping B2B SaaS startups scale, without growing headcount. Customer Success Stories: - Coworker.ai (AI) - Cyber Sierra (Cyber Security) - Illumine (Childcare Software) - InQuery (InsurTech) - CrediLinq.ai (FinTech…
- CLARIJOB
- Senior Dir of Revenue Oper…2Y 9M
Senior Director of Revenue Operations
Clari
Led revenue operations and GTM systems architecture for revenue platform serving enterprise customers. Managed technical infrastructure supporting business and team of RevOps engineers and analysts. • Architected a complete rebuild of revenue data infrastructure, consolidating data sources into a unified Snowflake warehouse. • Designed a multi-touch attribution model linking marketing spend to closed-won revenue. • Built an automated revenue forecasting system, improving forecast accuracy. • Led Salesforce CPQ implementation, enhancing complex pricing models and sales productivity.
- OUTREACH.IOJOB
- Dir of Revenue Operations2Y 8M
Director of Revenue Operations
Outreach.io
Managed revenue operations and systems infrastructure for sales engagement platform during hypergrowth phase. Led team of 6 RevOps engineers and analysts. • Built a comprehensive revenue operations infrastructure, including Salesforce architecture and a data warehouse using Snowflake. • Designed an automated lead routing engine processing inbound leads monthly for optimized assignment. • Developed a sales analytics framework tracking KPIs across multiple teams, enhancing performance visibility.
- TABLEAU SOFTWAREJOB
- Senior Mgr Sales Operations2Y 4M
Senior Manager Sales Operations
Tableau Software
Managed sales operations and Salesforce administration for data visualization platform serving enterprise customers. Supported global sales organization. • Redesigned Salesforce architecture to facilitate international expansion and multi-currency transactions. • Developed sales forecasting models and dashboards for executive quarterly business reviews. • Implemented Salesforce CPQ for self-service quoting, enhancing efficiency for the inside sales team. • Automated quote-to-cash processes, significantly reducing contract processing time.
- ZUORAJOB
- Sales Operations Mgr2Y 5M
Sales Operations Manager
Zuora
Managed sales operations and CRM administration for subscription billing platform during growth stage. • Administered and customized Salesforce CRM to streamline complex subscription sales processes. • Developed comprehensive sales reports and dashboards to track pipeline, bookings, and productivity metrics. • Implemented automated lead management workflows, enhancing efficiency in lead assignment. • Provided CRM training and support to the sales team, ensuring effective use of tools and resources.
- ZENEFITSJOB
- Business Systems Analyst1Y
Business Systems Analyst
Zenefits
Entry-level role supporting business systems and operations for HR SaaS startup during early growth phase. Worked cross-functionally with engineering, sales, and operations teams. • Supported the implementation and administration of business systems, including Salesforce and NetSuite. • Created insightful reports and dashboards for sales, finance, and operations teams. • Assisted with data migration projects and system integrations to enhance operational efficiency. • Documented business processes and provided technical support for internal users across various applications.
- Job: Zuora — Sales Operations Manager · 2013-07 – 2015-12 · 2y 5mo — Managed sales operations and CRM administration for subscription billing platform during growth stage. • Administered and customized Salesforce CRM to streamline complex subscription sales processes. • Developed comprehensive sales reports and dashboards to track pipeline, bookings, and productivity metrics. • Implemented automated lead management workflows, enhancing efficiency in lead assignment. • Provided CRM training and support to the sales team, ensuring effective use of tools and resources.
- Job: Outreach.io — Director of Revenue Operations (RevOps) · 2018-06 – 2021-02 · 2y 8mo — Managed revenue operations and systems infrastructure for sales engagement platform during hypergrowth phase. Led team of 6 RevOps engineers and analysts. • Built a comprehensive revenue operations infrastructure, including Salesforce architecture and a data warehouse using Snowflake. • Designed an automated lead routing engine processing inbound leads monthly for optimized assignment. • Developed a sales analytics framework tracking KPIs across multiple teams, enhancing performance visibility.
- Job: Zenefits — Business Systems Analyst · 2012-06 – 2013-06 · 1y — Entry-level role supporting business systems and operations for HR SaaS startup during early growth phase. Worked cross-functionally with engineering, sales, and operations teams. • Supported the implementation and administration of business systems, including Salesforce and NetSuite. • Created insightful reports and dashboards for sales, finance, and operations teams. • Assisted with data migration projects and system integrations to enhance operational efficiency. • Documented business processes and provided technical support for internal users across various applications.
- Job: Tableau Software — Senior Manager Sales Operations · 2016-01 – 2018-05 · 2y 4mo — Managed sales operations and Salesforce administration for data visualization platform serving enterprise customers. Supported global sales organization. • Redesigned Salesforce architecture to facilitate international expansion and multi-currency transactions. • Developed sales forecasting models and dashboards for executive quarterly business reviews. • Implemented Salesforce CPQ for self-service quoting, enhancing efficiency for the inside sales team. • Automated quote-to-cash processes, significantly reducing contract processing time.
- Job: Clari — Senior Director of Revenue Operations (RevOps) · 2021-03 – 2023-12 · 2y 9mo — Led revenue operations and GTM systems architecture for revenue platform serving enterprise customers. Managed technical infrastructure supporting business and team of RevOps engineers and analysts. • Architected a complete rebuild of revenue data infrastructure, consolidating data sources into a unified Snowflake warehouse. • Designed a multi-touch attribution model linking marketing spend to closed-won revenue. • Built an automated revenue forecasting system, improving forecast accuracy. • Led Salesforce CPQ implementation, enhancing complex pricing models and sales productivity.
- Job: ScaleMate — VP of GTM Engineering (Head of GTM Engineering) · 2025-05 – present · 1y 3mo — Executive leader directing the Go-To-Market (GTM) Engineering organization to align product capabilities with global revenue goals. Oversee solution architecture, technical sales engineering, and post-sales implementation teams to ensure seamless customer acquisition and retention. Partner directly with Sales, Product, and Marketing executives to design scalable technical frameworks that shorten sales cycles and maximize customer lifetime value. AI agents who know GTM strategy. Helping B2B SaaS startups scale, without growing headcount. Customer Success Stories: - Coworker.ai (AI) - Cyber Sierra (Cyber Security) - Illumine (Childcare Software) - InQuery (InsurTech) - CrediLinq.ai (FinTech…
- School: Enactus US
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ex-Gong
Asana
OpenAI