Vijayalakshmi G.

Product Strategy & GTM @IBM India Software Labs | Ex-SAP | Ex-Founder | Author | Turning Customer Needs into Scalable AI-Driven SaaS Solutions | WICCI Financial Council Member

IBMex-FinSaathiex-SAP

“

I’m a Product Manager with 18 years of tech experience and am known for my expertise in UX, mapping customer journey and driving large cross-functional initiatives.

More

At IBM, I lead go-to-market strategies with a focus on driving the commercial success of IBM's Integration portfolio. I'm really passionate about using experimentation and user feedback to solve consumer problems. Previously at SAP, I have played the role of a product manager, pre-sales and business process consultant in the area of Concur (Travel and Expense Solution), CX(Sales, Service and Marketing), CRM Loyalty and product recommendation. Achievements: * Drove a revenue of >$500M for a core banking AI driven solution. * Leveraged customer feedback and a prioritized feature roadmap to drive a 35% increase in product adoption. * Founder of FinSaathi, increased the MAU to 10,000 within 6months of Launch. I am a keen advocate of Design Thinking focused on creating customer-centric products and I have always been passionate about using technology to solve real-world problems. Beyond corporate leadership, I have authored a book on Blockchain, published a whitepaper selected by the Government of India, and facilitated Design Thinking workshops to reimagine customer journeys and drive adoption. As a Chief Product Owner & Co-founder, I Spearheaded the digital reinvention of a 40-year legacy family business, launching MVP powered by gamification to transform customer engagement.