Gintaras Zukauskas
Sales Operations | GTM Programs & Process Optimization | Salesforce | Driving Sales Efficiency at Autodesk
Commercial Operations and Business Operations professional with 10+ years of experience optimizing customer-facing operations across technology, manufacturing, and retail environments.
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Proven track record of building scalable processes, leading cross-functional initiatives, developing training programs, and simplifying complex customer journeys. Recognized for combining operational excellence with a consultative approach to help customers, colleagues, and stakeholders navigate complex business challenges.
GTM Index
- AUTODESKJOB
- GTM Support Specialist7M
GTM Support Specialist | Sales Operations & Supplier Onboarding
Autodesk
• Serve as the primary operational support partner for global Sales teams, resolving complex GTM cases related to policies, procedures, and business systems while enabling efficient sales execution. • Manage 35–50 supplier onboarding cases per month, configuring Autodesk within customer procurement platforms including SAP Ariba, Coupa, Oracle, SAP Business Network, and Jaggaer for customers ranging from SMBs to enterprise accounts. • Coordinate cross-functional stakeholders across Finance, Tax, Legal, Information Security, and Sales to resolve complex procurement and compliance requirements, ensuring successful supplier onboarding. • Develop onboarding materials and deliver training session…
- NUABIKES S.L.JOB
- Sales & Commercial Operati…11M
Sales & Commercial Operations Coordinator
Nuabikes S.L.
• Owned the complete commercial lifecycle for all B2B and B2C sales, guiding customers from initial enquiry through technical consultation, quotation, custom bike design, production planning, and final delivery. • Reduced average customer response time from 3–5 business days to less than 24 hours by redesigning sales workflows and customer communication processes. • Led the redesign of the company website and launched Nua Bikes' first e-commerce store from scratch, contributing to a 30% increase in website traffic. • Planned and executed digital marketing initiatives across SEO, Google Ads, newsletters, blog content, and social media, contributing to 15% revenue growth, 30% higher website t…
- WITTSON CYCLESJOB
- Client Success & Commercia…8Y 11M
Client Success & Commercial Operations Specialist
Wittson Cycles
• Built Wittson's global B2B dealer network from the ground up, securing partnerships with 20 premium bicycle retailers through market research, prospecting, and relationship management. • Acted as the company's technical advisor for custom bicycle projects, guiding customers through frame geometry, component selection, quotations, and production planning from enquiry to final delivery. • Expanded Wittson's international customer base by supporting direct and partner sales across EMEA, North America, and Asia-Pacific, helping establish the brand as a global premium bicycle manufacturer. • Standardized customer communication by creating sales templates, consultation workflows, and follow-up…
- WEBHELPJOB
- Customer Service Team Lead3Y 7M
Customer Service Team Lead
Webhelp
• Led a multilingual customer support team of up to 20 agents, overseeing recruitment, coaching, performance management, and day-to-day operations as the project expanded across multiple premium sports brands. • Designed and delivered onboarding and training programs covering customer service procedures, warranty policies, Salesforce, Magento, ReverseLogix, and internal systems, accelerating new hire readiness. • Drove continuous performance improvement through KPI coaching, quality reviews, and regular 1:1s, increasing team CSAT from 7.1 to 8.2 and consistently meeting the client's performance targets. • Monitored and presented operational KPIs including CSAT, NPS, AHT, SLA, quality, and p…
- NESTLÉ NESPRESSO SAJOB
- Information Technology Adm…1Y 2M
Information Technology Administrator
Nestlé Nespresso SA
- Boutique Operational Admin1Y 1M
Boutique Operational Admin
Nestlé Nespresso SA
- Sales Specialist1Y 7M
Sales Specialist
Nestlé Nespresso SA
- Job: Autodesk — GTM Support Specialist | Sales Operations & Supplier Onboarding · 2026-03 – present · 5 mo — • Serve as the primary operational support partner for global Sales teams, resolving complex GTM cases related to policies, procedures, and business systems while enabling efficient sales execution. • Manage 35–50 supplier onboarding cases per month, configuring Autodesk within customer procurement platforms including SAP Ariba, Coupa, Oracle, SAP Business Network, and Jaggaer for customers ranging from SMBs to enterprise accounts. • Coordinate cross-functional stakeholders across Finance, Tax, Legal, Information Security, and Sales to resolve complex procurement and compliance requirements, ensuring successful supplier onboarding. • Develop onboarding materials and deliver training session…
- Job: Nuabikes S.L. — Sales & Commercial Operations Coordinator · 2025-04 – 2026-03 · 11 mo — • Owned the complete commercial lifecycle for all B2B and B2C sales, guiding customers from initial enquiry through technical consultation, quotation, custom bike design, production planning, and final delivery. • Reduced average customer response time from 3–5 business days to less than 24 hours by redesigning sales workflows and customer communication processes. • Led the redesign of the company website and launched Nua Bikes' first e-commerce store from scratch, contributing to a 30% increase in website traffic. • Planned and executed digital marketing initiatives across SEO, Google Ads, newsletters, blog content, and social media, contributing to 15% revenue growth, 30% higher website t…
- Job: Wittson Cycles — Client Success & Commercial Operations Specialist · 2016-04 – 2025-03 · 8y 11mo — • Built Wittson's global B2B dealer network from the ground up, securing partnerships with 20 premium bicycle retailers through market research, prospecting, and relationship management. • Acted as the company's technical advisor for custom bicycle projects, guiding customers through frame geometry, component selection, quotations, and production planning from enquiry to final delivery. • Expanded Wittson's international customer base by supporting direct and partner sales across EMEA, North America, and Asia-Pacific, helping establish the brand as a global premium bicycle manufacturer. • Standardized customer communication by creating sales templates, consultation workflows, and follow-up…
- Job: Webhelp — Customer Service Team Lead · 2018-10 – 2022-05 · 3y 7mo — • Led a multilingual customer support team of up to 20 agents, overseeing recruitment, coaching, performance management, and day-to-day operations as the project expanded across multiple premium sports brands. • Designed and delivered onboarding and training programs covering customer service procedures, warranty policies, Salesforce, Magento, ReverseLogix, and internal systems, accelerating new hire readiness. • Drove continuous performance improvement through KPI coaching, quality reviews, and regular 1:1s, increasing team CSAT from 7.1 to 8.2 and consistently meeting the client's performance targets. • Monitored and presented operational KPIs including CSAT, NPS, AHT, SLA, quality, and p…
- Job: Nestlé Nespresso SA — Information Technology Administrator · 2014-02 – 2015-04 · 1y 2mo
- Job: Nestlé Nespresso SA — Boutique Operational Admin · 2012-12 – 2014-01 · 1y 1mo
- Job: Nestlé Nespresso SA — Sales Specialist · 2011-04 – 2012-11 · 1y 7mo
- School: LCC International University — Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
- School: Baltic Institute of Technology — Graphic Design and UX/UI design
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