Deividas Mickonis
A dynamic Customer Support professional with 5+ years in English-speaking IT markets. I thrive on building strong client relationships, solving challenges, and ensuring they gain maximum value from our partnership.
I’m a versatile Customer Support Professional with a unique background that bridges tech, SaaS, e-commerce, and cultural environments. What drives me is simple: helping people feel supported, informed, and confident as they navigate complex tools or challenging situations.
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Most recently, I worked as a Billing & Customer Support Specialist for the Google Cloud Platform project, supporting business clients across billing operations, cloud usage questions, and digital tools. I managed cases through ticketing systems, CRM platforms, email, and live chat—always focusing on clarity, accuracy, and empathy. I enjoy turning technical issues into understandable solutions and helping customers optimize the way they use technology. Before that, I served as a Customer Service Representative at Amer Sports, providing multi-channel support in a dynamic e-commerce and global retail environment. I collaborated with logistics, sales, and international support teams to streamline workflows and ensure customers received fast, reliable service. This role strengthened my problem-solving skills and my ability to stay calm and effective in high-volume environments. My journey began in museums and galleries, working as a Visitor Experience Associate through Artisan People. Engaging with thousands of visitors taught me patience, presence, and emotional intelligence—all crucial elements of exceptional customer experience. Across all roles, I’ve developed a strong foundation in: SaaS support • technical troubleshooting • cloud billing • customer success • CRM tools (Salesforce, Zendesk) • multi-channel communication • issue resolution • workflow optimisation • cross-functional collaboration • process improvements But behind the professional skills, I’m someone who deeply values curiosity, growth, and human connection. I love spending time in nature, snowboarding, kitesurfing, and exploring new places—experiences that keep me grounded and open-minded. Travel and personal development have shaped the way I relate to people, and I bring that same authenticity into my work. I thrive in environments where empathy meets technology—spaces where I can help users feel empowered, supported, and heard. Whether in a complex SaaS ecosystem or a fast-paced customer success team, I’m committed to creating smooth, meaningful experiences that build trust and long-term relationships. If you’re looking for someone who blends technical support skills with emotional intelligence, I’d love to connect.
GTM Index
- AUTODESKJOB
- GTM Support Specialist CPST10M
GTM Support Specialist CPST
Autodesk
Responsibilities: -Provide fast and reliable access to Sales Process and using Sales productivity tools knowledge to assist in answering day to day questions and solving issues encountered during the Sales and Customer success activities. -Prepare and deliver timely relevant Field training and learning content to Sales organization to continuously improve ramp-up time, selling time and predictability. -Collect information regarding status of action items, maintain high-level project schedule, raise potential issues with program manager; suggest and implement solutions as needed. -Drive adoption of business tools and continuously solicit feedback for improvement. -Work with key stakeholders…
- WEBHELPJOB
- Google Cloud Platform Bill…2Y 4M
Google Cloud Platform Billing Specialist
Webhelp
As a Billing Specialist for Google Cloud Platform, I supported enterprise customers with end-to-end billing operations, helping them understand their usage, optimize costs, and resolve complex financial inquiries. I combined strong analytical skills with customer-focused communication to ensure accuracy, transparency, and a smooth billing experience. Key Responsibilities: • Resolved GCP billing issues, including usage discrepancies, invoice corrections, tax questions, and unexpected cost spikes. • Analyzed cloud consumption data (Compute Engine, BigQuery, Cloud Storage, etc.) to identify anomalies and support customers with cost insights. • Handled customer support via ticketing, email, an…
- Customer Support Professio…3Y
Customer Support Professional
Webhelp
In my role at Amer Sports I provided first-class customer support for major outdoor sporting goods brands, managing customer interactions, resolving issues, and supporting order and return processes to ensure a smooth shopping experience. I combined strong communication skills, empathy, and product knowledge to deliver high-quality service to a diverse, multinational customer base. Key Responsibilities & Achievements: Handled incoming customer contacts via phone, email, chat and sometimes social media — responding to inquiries, complaints, order issues, returns, and warranty questions. Processed orders, returns and exchanges, maintained accurate order tracking and followed up to resoluti…
- ARTISAN PEOPLE GROUPJOB
- Visitor Experience Associate3Y 5M
Visitor Experience Associate
Artisan People Group
- Managed guest relations and customer experience in high-traffic cultural spaces. - Developed strong interpersonal and communication skills through face-to-face interactions.
- Job: Autodesk — GTM Support Specialist CPST · 2025-12 – present · 8 mo — Responsibilities: -Provide fast and reliable access to Sales Process and using Sales productivity tools knowledge to assist in answering day to day questions and solving issues encountered during the Sales and Customer success activities. -Prepare and deliver timely relevant Field training and learning content to Sales organization to continuously improve ramp-up time, selling time and predictability. -Collect information regarding status of action items, maintain high-level project schedule, raise potential issues with program manager; suggest and implement solutions as needed. -Drive adoption of business tools and continuously solicit feedback for improvement. -Work with key stakeholders…
- Job: Webhelp — Customer Support Professional · 2019-04 – 2022-04 · 3y — In my role at Amer Sports I provided first-class customer support for major outdoor sporting goods brands, managing customer interactions, resolving issues, and supporting order and return processes to ensure a smooth shopping experience. I combined strong communication skills, empathy, and product knowledge to deliver high-quality service to a diverse, multinational customer base. Key Responsibilities & Achievements: Handled incoming customer contacts via phone, email, chat and sometimes social media — responding to inquiries, complaints, order issues, returns, and warranty questions. Processed orders, returns and exchanges, maintained accurate order tracking and followed up to resoluti…
- Job: Artisan People Group — Visitor Experience Associate · 2015-11 – 2019-04 · 3y 5mo — - Managed guest relations and customer experience in high-traffic cultural spaces. - Developed strong interpersonal and communication skills through face-to-face interactions.
- Job: Webhelp — Google Cloud Platform Billing Specialist · 2022-04 – 2024-08 · 2y 4mo — As a Billing Specialist for Google Cloud Platform, I supported enterprise customers with end-to-end billing operations, helping them understand their usage, optimize costs, and resolve complex financial inquiries. I combined strong analytical skills with customer-focused communication to ensure accuracy, transparency, and a smooth billing experience. Key Responsibilities: • Resolved GCP billing issues, including usage discrepancies, invoice corrections, tax questions, and unexpected cost spikes. • Analyzed cloud consumption data (Compute Engine, BigQuery, Cloud Storage, etc.) to identify anomalies and support customers with cost insights. • Handled customer support via ticketing, email, an…
- School: University of West London — BA (Hons) Music Technology Specialist, Audio Engineering
- School: Academia de Psicología & Bienestar — Estudios Multidisciplinarios de Psicoterapia, Psicoterapia
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