Deividas Mickonis

A dynamic Customer Support professional with 5+ years in English-speaking IT markets. I thrive on building strong client relationships, solving challenges, and ensuring they gain maximum value from our partnership.

Autodeskex-Webhelpex-Artisan People Group

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I’m a versatile Customer Support Professional with a unique background that bridges tech, SaaS, e-commerce, and cultural environments. What drives me is simple: helping people feel supported, informed, and confident as they navigate complex tools or challenging situations.

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Most recently, I worked as a Billing & Customer Support Specialist for the Google Cloud Platform project, supporting business clients across billing operations, cloud usage questions, and digital tools. I managed cases through ticketing systems, CRM platforms, email, and live chat—always focusing on clarity, accuracy, and empathy. I enjoy turning technical issues into understandable solutions and helping customers optimize the way they use technology. Before that, I served as a Customer Service Representative at Amer Sports, providing multi-channel support in a dynamic e-commerce and global retail environment. I collaborated with logistics, sales, and international support teams to streamline workflows and ensure customers received fast, reliable service. This role strengthened my problem-solving skills and my ability to stay calm and effective in high-volume environments. My journey began in museums and galleries, working as a Visitor Experience Associate through Artisan People. Engaging with thousands of visitors taught me patience, presence, and emotional intelligence—all crucial elements of exceptional customer experience. Across all roles, I’ve developed a strong foundation in: SaaS support • technical troubleshooting • cloud billing • customer success • CRM tools (Salesforce, Zendesk) • multi-channel communication • issue resolution • workflow optimisation • cross-functional collaboration • process improvements But behind the professional skills, I’m someone who deeply values curiosity, growth, and human connection. I love spending time in nature, snowboarding, kitesurfing, and exploring new places—experiences that keep me grounded and open-minded. Travel and personal development have shaped the way I relate to people, and I bring that same authenticity into my work. I thrive in environments where empathy meets technology—spaces where I can help users feel empowered, supported, and heard. Whether in a complex SaaS ecosystem or a fast-paced customer success team, I’m committed to creating smooth, meaningful experiences that build trust and long-term relationships. If you’re looking for someone who blends technical support skills with emotional intelligence, I’d love to connect.