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Gilda Knight

GTM Engineer (Post-Sale) | Technical Support Engineer | Customer Activation, Retention & SaaS Integrations

Location n/auniverse-v1 · gtme
Extensivex-Rugged Mentalityex-Kutula by Africana
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About

GTM Engineer (Post-Sale) with 5+ years of experience operating at the intersection of customers, product, and revenue in SaaS environments. My work focuses on removing technical friction after the sale, accelerating customer activation, unblocking integrations, and protecting retention by resolving revenue-impacting issues quickly and clearly. I’ve supported complex platforms across logistics tech, smart home, and CRM-driven SaaS, partnering cross-functionally with Product, Engineering, Support, and Customer Success to ensure customers reach value fast and stay there. What I do best: • Own post-sale technical execution for onboarding and integrations • Diagnose and resolve adoption-blocking technical issues (APIs, workflows, configs) • Act as the escalation point for high-risk or renewal-sensitive accounts • Translate customer pain into actionable product and GTM feedback

Company history

  1. Rugged MentalityBrand Strategist2016-02 – 2018-01 · 1y 11mo
  2. ExtensivGTM Engineer (Post-Sale) | Technical Support Engineer2024-10 – present · 1y 10mo
  3. Kutula by AfricanaCustomer Experience & Marketing Intern2017-01 – 2017-05 · 4 mo
  4. Divvy HomesSenior Customer Support Specialist (Post-Sale Operations)2021-10 – 2023-07 · 1y 9mo
  5. Level Home Inc.Customer GTM Engineer | Technical Support Specialist2024-01 – 2024-10 · 9 mo
  6. TargetSenior Team Leader, Customer Experience & Visual Merchandising2016-04 – 2019-02 · 2y 10mo
  7. H&MCustomer Success Manager2019-02 – 2021-10 · 2y 8mo
  8. TargetTeam Leader, Customer Service2013-04 – 2016-04 · 3y
  9. Mike OllefsCustomer Experience & Marketing Internunknown – present
  10. Go To Market EngineeringCustomer Experience & Marketing Internunknown – present
  11. Mike OllefsBrand Strategistunknown – present
  12. Go To Market EngineeringBrand Strategistunknown – present
  13. No-company. (Self-employed.)Customer Experience & Marketing Internunknown – present
  14. No-company. (Self-employed.)Brand Strategistunknown – present

Skills

SalesforcePost-SalesEscalations ManagementSolutions EngineeringCustomer RetentionGo-to-Market StrategyBlockchainOnline SupportRoot Cause AnalysisAttention to DetailCryptocurrencyTransferable SkillsSlide DecksPresentationsCustomer SuccessSoftware as a Service (SaaS)Cross-functional CollaborationsInternet of Things (IoT)Problem SolvingInterpersonal Skills

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