George Dilthey
Head of Support @ Clay
Clay
ex-MutinyI’m reimagining customer support by moving away from traditional reactive models to build consultative, creative, and genuinely helpful teams.
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With years of experience in customer-facing roles, I’m passionate about setting a new standard for support, making it a core part of what drives success for both businesses and their customers. Prior to leading the support team at Clay, I built support from the ground up at an early-stage startup and spent over five years in the web analytics space. During that time, I had the privilege of working with some of the world’s largest arts organizations, combining my technical expertise with my deep appreciation for the arts to deliver solutions that made an impact. Outside of work, I’m a cellist and Board Member with the Greenwich Village Orchestra, and I credit my time in the arts for shaping my creative approach to problem-solving.
GTM Index
- CLAYJOB
- Head of Support2Y 6M
Head of Support
Clay
- GTM Eng1M
GTM Engineer
Clay
- GREENWICH VILLAGE ORCHESTRAJOB
- Board Member8Y 9M
Board Member
Greenwich Village Orchestra
- President Of The Board3Y
President Of The Board
Greenwich Village Orchestra
• Manage all operations and aspects of a community orchestra with a $90k budget. • Execute successful marketing and donation campaigns raising over $20k+ per year.
- Acting Executive Dir3M
Acting Executive Director
Greenwich Village Orchestra
- MUTINYJOB
- Team Lead, Product Support5M
Team Lead, Product Support
Mutiny
• Lead all aspects of product support for website optimization and personalization tool. • Collaborate closely with engineering to find and debug errors within the product. • Assist customers with custom integrations and analytics solutions using Javascript. • Report metrics up to senior employees including the CRO, CEO and CTO.
- Technical Support Lead10M
Technical Support Lead
Mutiny
- ACKNOWLEDGEJOB
- Web Analytics Strategist2Y 3M
Web Analytics Strategist
acKnowledge
• Lead the development, maintenance, and monitoring of custom marketing and analytics solutions across all clients, including Gatorade, T-Mobile, Supergoop!, and BreastCancer.org. • Manage all aspects of the data pipeline, including API calls, data warehousing and reporting. • Utilize SQL to analyze and present large data sets with Google BigQuery and Data Studio. • Built a custom SEO reporting solution using JavaScript, Compute Engine, Cloud Functions and BigQuery.
- FLATIRON SCHOOLSCHOOL
- Certificate, Software Eng9M
Certificate, Software Engineering
Flatiron School
- CAPACITY INTERACTIVEJOB
- Senior Analyst1Y 11M
Senior Analyst
Capacity Interactive
• Managed a portfolio of 20+ high-value, international clients across the arts and culture sector. • Led the development, on-boarding, and support for a marketing automation tool designed exclusively for arts organizations. • Implemented custom Google Analytics tracking and reporting using Google Tag Manager and Google Data Studio. • Collaborated with senior staff to develop a new email consulting branch for Capacity Interactive. • Crafted case studies, blog posts, and webinars to advance Capacity Interactive’s marketing initiatives. • Developed internal automation tools to increase efficiency across the company.
- Analyst4M
Analyst
Capacity Interactive
- LINCOLN CENTER FOR THE PERFORMING ARTSJOB
- Email Mktg Associate6M
Email Marketing Associate
Lincoln Center for the Performing Arts
- Mktg Services Coordinator1Y
Marketing Services Coordinator
Lincoln Center for the Performing Arts
- Lincoln Center Festival Co…11M
Lincoln Center Festival Coordinator
Lincoln Center for the Performing Arts
- House Seat Ticket Coordina…4M
House Seat Ticket Coordinator
Lincoln Center for the Performing Arts
- SKIDMORE COLLEGESCHOOL
- Bachelor of Arts (B.A.), M…4Y 11M
Bachelor of Arts (B.A.), Music and Psycholgy
Skidmore College
- SKIDMORE COLLEGEJOB
- Assistant Event Coordinator2Y
Assistant Event Coordinator
Skidmore College
- Supervising Usher2Y 8M
Supervising Usher
Skidmore College
- Head Student Ambassador3Y 5M
Head Student Ambassador
Skidmore College
- Job: Clay — Head of Support · 2024-04 – present · 2y 4mo
- Job: Clay — GTM Engineer · 2024-03 – 2024-04 · 1 mo
- Job: Greenwich Village Orchestra — Board Member · 2018-01 – present · 8y 7mo
- Job: Greenwich Village Orchestra — President Of The Board · 2020-06 – 2023-06 · 3y — • Manage all operations and aspects of a community orchestra with a $90k budget. • Execute successful marketing and donation campaigns raising over $20k+ per year.
- Job: Greenwich Village Orchestra — Acting Executive Director · 2020-03 – 2020-06 · 3 mo
- Job: Mutiny — Team Lead, Product Support · 2023-10 – 2024-03 · 5 mo — • Lead all aspects of product support for website optimization and personalization tool. • Collaborate closely with engineering to find and debug errors within the product. • Assist customers with custom integrations and analytics solutions using Javascript. • Report metrics up to senior employees including the CRO, CEO and CTO.
- Job: Mutiny — Technical Support Lead · 2022-12 – 2023-10 · 10 mo
- Job: acKnowledge — Web Analytics Strategist · 2020-09 – 2022-12 · 2y 3mo — • Lead the development, maintenance, and monitoring of custom marketing and analytics solutions across all clients, including Gatorade, T-Mobile, Supergoop!, and BreastCancer.org. • Manage all aspects of the data pipeline, including API calls, data warehousing and reporting. • Utilize SQL to analyze and present large data sets with Google BigQuery and Data Studio. • Built a custom SEO reporting solution using JavaScript, Compute Engine, Cloud Functions and BigQuery.
- Job: Capacity Interactive — Senior Analyst · 2019-05 – 2021-04 · 1y 11mo — • Managed a portfolio of 20+ high-value, international clients across the arts and culture sector. • Led the development, on-boarding, and support for a marketing automation tool designed exclusively for arts organizations. • Implemented custom Google Analytics tracking and reporting using Google Tag Manager and Google Data Studio. • Collaborated with senior staff to develop a new email consulting branch for Capacity Interactive. • Crafted case studies, blog posts, and webinars to advance Capacity Interactive’s marketing initiatives. • Developed internal automation tools to increase efficiency across the company.
- Job: Capacity Interactive — Analyst · 2019-01 – 2019-05 · 4 mo
- Job: Lincoln Center for the Performing Arts — Email Marketing Associate · 2018-07 – 2019-01 · 6 mo
- Job: Lincoln Center for the Performing Arts — Marketing Services Coordinator · 2017-07 – 2018-07 · 1y
- Job: Lincoln Center for the Performing Arts — Lincoln Center Festival Coordinator · 2016-09 – 2017-08 · 11 mo
- Job: Lincoln Center for the Performing Arts — House Seat Ticket Coordinator · 2016-05 – 2016-09 · 4 mo
- Job: Skidmore College — Assistant Event Coordinator · 2014-05 – 2016-05 · 2y
- Job: Skidmore College — Supervising Usher · 2013-09 – 2016-05 · 2y 8mo
- Job: Skidmore College — Head Student Ambassador · 2012-12 – 2016-05 · 3y 5mo
- School: Skidmore College — Bachelor of Arts (B.A.), Music and Psycholgy · 2012 – 2016
- School: Flatiron School — Certificate, Software Engineering · 2021-02 – 2021-11
Skills
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