Elie A.

EMEA Head of Telecom, Media, Technology (TMT) industry GTM at ServiceNow

Dubai4.5k followers

ServiceNow – The Enterprise Cloud Company

ex-Akamai Technologies

ex-TelecityGroup

Elie Abouatme is Head of TMT Go-to-Market for EMEA at ServiceNow. Prior to that, he was Managing Director & Senior Engagement Manager for Akamai Technologies in Dubai.
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He has led market entry and expansion for multinational technology companies across the Middle East. Elie brings 20+ years in telecom and tech, acting as a techno-commercial strategist helping operators and enterprises move from digital-transformation concepts to delivered outcomes. He is a trusted industry advisor to the C-suite, driving business value, innovation, and AI-led transformation, with a strong grasp of industry value chains and financial models. He started his career in managed services with AT&T, later leading Enterprise Networking and significantly growing regional connectivity revenues in the Middle East. He then served as Regional Director of Business Development at Level 3 (now Lumen), playing a key role in building the first multi-service PoP in the Middle East and scaling IP and CDN sales. Prior to Akamai, Elie was at Equinix, where he quadrupled the networks ecosystem and landed the region’s largest cloud player at the time. He earned President’s Club honors and ranked among the top EMEA sales executives. Elie holds a Bachelor of Engineering in Computer & Communication Engineering (NDU) and an Executive MBA (ESCP / ESA). Expertise: SaaS Go to market • Telco GTM • AI for Autonomous Operations • OSS/BSS Transformation • Cloud • Web Performance & Security • Data Centers • CDN • Network Service Providers • Sales Leadership • Consulting • Pre-Sales • Service Management • Managed Services • Professional Services • IP Transit • Platform Strategy

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SERVICENOW – THE ENTERPRISE CLOUD COMPANYJOB
1. EMEA Head of Telecom, Medi…
  1Y 9M
2. Dir, Telecom, Media and Te…
  2Y 6M
AKAMAI TECHNOLOGIESJOB
1. Managing Dir, UAE
  1Y 5M
2. Senior Engagement Mgr, Adv…
  5Y 8M
TELECITYGROUPJOB
1. Revenue Growth Executive,…
  3Y
LEVEL 3 COMMUNICATIONSJOB
1. Regional Dir of BD, MENA
  1Y
NAVLINK (AN AT&T AFFILIATED COMPANY)JOB
1. Mgr, Enterprise Networking
  1Y 4M
2. Team Leader, Telco business
  4M
3. Consultant, Carrier Relati…
  8M
4. Solutions Architect
  4M
5. Solutions Specialist
  1Y
6. Systems and Network Specia…
  3Y
DUBAI MUNICIPALITYJOB
1. On-site Systems Eng
  0M

Job: ServiceNow – The Enterprise Cloud Company — EMEA Head of Telecom, Media & Entertainment, Industry Go-to-Market · 2025-01 – present · 1y 7mo — Driving our AI EMEA sales motion and strategy through large-deal pursuit, matrixed GTM execution, and C-suite partnership.
Job: ServiceNow – The Enterprise Cloud Company — Director, Telecom, Media and Technology (TMT) Go-To-Market - EMEA South · 2022-06 – 2024-12 · 2y 6mo — 𝐈 𝐨𝐰𝐧 𝐭𝐡𝐞 𝐠𝐨-𝐭𝐨-𝐦𝐚𝐫𝐤𝐞𝐭 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐟𝐨𝐫 𝐓𝐌𝐓, 𝐝𝐫𝐢𝐯𝐢𝐧𝐠 𝐦𝐮𝐥𝐭𝐢-𝐦𝐢𝐥𝐥𝐢𝐨𝐧 𝐝𝐨𝐥𝐥𝐚𝐫 𝐬𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐝𝐞𝐚𝐥𝐬 𝐚𝐧𝐝 𝐬𝐡𝐚𝐩𝐢𝐧𝐠 𝐬𝐢𝐠𝐧𝐢𝐟𝐢𝐜𝐚𝐧𝐭 𝐩𝐢𝐩𝐞𝐥𝐢𝐧𝐞 𝐠𝐫𝐨𝐰𝐭𝐡. 𝐌𝐲 𝐟𝐨𝐜𝐮𝐬: 𝐚𝐜𝐜𝐞𝐥𝐞𝐫𝐚𝐭𝐢𝐧𝐠 𝐫𝐞𝐯𝐞𝐧𝐮𝐞, 𝐞𝐱𝐩𝐚𝐧𝐝𝐢𝐧𝐠 𝐤𝐞𝐲 𝐚𝐜𝐜𝐨𝐮𝐧𝐭𝐬, 𝐚𝐧𝐝 𝐮𝐧𝐥𝐨𝐜𝐤𝐢𝐧𝐠 𝐧𝐞𝐰 𝐨𝐩𝐩𝐨𝐫𝐭𝐮𝐧𝐢𝐭𝐢𝐞𝐬. I continuously refine market positioning, guide product-to-market fit, and coach sales teams on high-impact value propositions especially around AI, operations, and AI-first customer experiences. As a trusted advisor to C-level executives, I help deploy AI-powered solutions and automate service and ba…
Job: Akamai Technologies — Managing Director, UAE · 2020-12 – 2022-05 · 1y 5mo — ✔ General Manager and UAE site leader. Advancing growth strategies and an inclusive culture. ✔ Go-to-market business development for Kingdom of Saudi Arabia. ✔ In charge of META Advisory services on Edge Technologies, Security & Compute.
Job: Akamai Technologies — Senior Engagement Manager, Advisory Services · 2016-09 – 2022-05 · 5y 8mo — Consultant; technology advisory services. ✔ Technology & commercial advisory services consulting for CyberSecurity, Web Performance and Media Delivery (focus on CDN, WAF, DDoS, Bot Management, video streaming and CIAM). ✔ Leading business reviews for customers' executive and C-level management for multiple verticals: Airlines, Entertainment, Retail, Energy, Media, Travel & Hospitality and others. ✔ Providing strong Program Management over smaller technical teams to protect and grow revenue. ✔ Planning mostly in Jira, familiarity with: Github for Code, Jenkins or Akamai APIs for build, testing with Chrome Dev, release and deploy with Docker and Terraform or Akamai Pipeline. Monitoring and a…
Job: TelecityGroup — Revenue Growth Executive, Cloud, Media & Telco · 2013-09 – 2016-09 · 3y — ✔ Overachieved sales targets continuously over three years and winner of President's Club Award. ✔ Ranked first among over 70 Sales Reps in EMEA in 2016. ✔ Responsible for and managing a portfolio of over $15 Million. ✔ Solely closed 75% of regional and country quota for 2015. ✔ Grew the carrier ecosystem from 11 to 45 carriers in two years. ✔ Sales and Relationship management for the Networks & Carriers world as well as Content, Broadcast & Digital Media and Enterprise - Internationally, with regional focus. ✔ Acquired the most strategic Media, OTT, Enterprise and Carrier/Telco logos in the region. ✔ Working closely with Managed Services Providers, Networks Service Provider, System Integra…
Job: Level 3 Communications — Regional Director of Business Development, MENA · 2012-09 – 2013-09 · 1y — ✔ Deployed the first Level3 Communications multi-service point of presence PoP in the Middle East region serving IP Transit, MPLS and CDN services. Helped build a 5-year business based on Costs (Capex, Opex and Netex) as well as market growth and future pipelines. ✔ Wholesale infrastructure assets cost optimization and global network acquisition. ✔ Building and maintaining customer and partner relationships at senior management and CXO levels; preparing and overviewing account development plans. ✔ Generate, develop and update the sales funnel and pipeline for market development. ✔ Worked closely with teams and regional/global account directors on A-end/B-end opportunities to qualify leads a…
Job: NavLink (an AT&T Affiliated Company) — Manager, Enterprise Networking · 2011-05 – 2012-09 · 1y 4mo — ✔ Owned and grew the connectivity business from $1M to over $6M. ✔ Managed a team of five and the department’s day-to-day operations. Developing Business cases, cost models, pricing models, and supporting acquisitions and Data Center expansion. ✔ Negotiated partnership agreements, amendments to agreements, supervising the setup of schedules of tariffs and other business processes. ✔ Owned the partners and carrier relations program. Accountable for the deliverables of the Enterprise Networking Services team (AT&T MPLS and Telco Agency Services) and overseeing Pre-sales and Project Management. ✔ Coached, guided and supported my team. ✔ Preparing, participating and leading workshops with diffe…
Job: NavLink (an AT&T Affiliated Company) — Team Leader, Telco business · 2011-01 – 2011-05 · 4 mo — ✔ Supervising the Enterprise Networking Unit’s overall daily operations. ✔ Providing coaching to daily issues encountered by the teams throughout the Pre-Sales cycle. ✔ Prepare and lead the business workflow on the project management and service delivery sides with NavLink’s Enterprise partners (AT&T, Etisalat, Qatar Telecom / ooredoo, Saudi Telecom Company, QualityNet, etc...).
Job: NavLink (an AT&T Affiliated Company) — Consultant, Carrier Relations · 2010-05 – 2011-01 · 8 mo — ✔ Consulting and Pricing for International Connectivity Services such as Managed MPLS network solutions and Unmanaged IP Frame Relay. ✔ Middle East Service Delivery for AT&T Global Account Managers. ✔ Setup and growth of the AT&T Global Node (AGN) in Dubai. Sales for different verticals (banking, oil & gas, telcos, etc…). ✔ Working closely with Local Telcos and AT&T on the A-end and B-end business engagement. ✔ Developing the detailed design documents and associated implementation plans.
Job: NavLink (an AT&T Affiliated Company) — Solutions Architect · 2010-01 – 2010-05 · 4 mo — ✔ Managing Enterprise (connectivity and Managed Services) pre-sales through channels and AT&T direct sales in the UAE. Handling RFI and RFP requests. ✔ Writing proposals for Enterprise connectivity and Managed Services solutions. ✔ Working with partners, Enterprise and International & Wholesale teams on sales activities, pricing, service delivery and service improvement. Solution Design included. ✔ Qualifying sales opportunities and supporting the sales organization to get them to a closing stage. ✔ Handling OEM partner relations thru distributors for major brands (Cisco, Juniper, etc…)
Job: NavLink (an AT&T Affiliated Company) — Solutions Specialist · 2009 – 2010-01 · 1y — ✔ Working closely with AT&T sales to provide managed enterprise networking solutions to medium and large enterprises in the EMEA region; pricing and counsel for services (IPVPN, MPLS and others) ✔ Managing customer, partner and vendor contracts and agreements. ✔ Quality Assurance and Service Enhancement for AT&T. ✔ Service Delivery for MPLS projects. ✔ Gathering customer’s business and technical requirements & objectives: business applications, network needs, site addresses, bandwidth, service levels, pre-requisites and limitations and delivered to SLO and SLA standards
Job: NavLink (an AT&T Affiliated Company) — Systems and Network Specialist · 2006-02 – 2009-02 · 3y — ✔ Rescued multiple Financial Organizations and ISPs from disaster and downtime. ✔ Writing Unix shell scripts to troubleshoot or automate client issues or requirements. ✔ Assisting customers to design, develop, deploy, operate and maintain IP based IT infrastructure services and carrier-class data centers and NOCs. Also providing managed WAN, CPE and IP Infrastructure services including design, deployment, monitoring, and management services. ✔ Provided Remote Managed Services & Monitoring services related but not limited to: # Support for Sun (now Oracle) Application server, ✔ Messaging Server, Calendar Server, Web Server, LDAP Directory Server, Portal Server, Etc... ✔ Managing Symantec Bri…
Job: Dubai Municipality — On-site Systems Engineer · 2007-10 – 2007-10 · 0 mo — Outsourced by NavLink to support the Sun Microsystems Enterprise Suite at Dubai Municipality: ✔Managed the Sun Java Enterprise Systems Application Server. ✔Responded to Team Leader requests by implementing configuration changes to the application servers. ✔Integrated the application server with other servers like Vignette and Citrix. ✔Identified application errors through error logs and provided solutions for the applications team.
School: ESCP Business School — Master's degree, Executive MBA
School: Notre Dame University - Louaize (NDU) — Bachelor of Engineering, Computer and Communication Engineering
School: University of Cambridge — Diploma, International Business
School: ESA BUSINESS SCHOOL — Master’s Degree, Executive MBA
School: Ecole Notre Dame du Mont Carmel, Fanar — High School, Sciences Generales

Skills

Managed ServicesTelecommunicationsData CenterCloud ComputingPre-salesMPLSIntegrationService DeliverySales ManagementIT Service ManagementNetwork DesignSales OperationsSolution ArchitectureConsultancyICTBusiness AnalysisManagement ConsultingEnterprise Resource Planning (ERP)Account ManagementStrategic Planning

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Elie A.

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