Delvis Perez
Program Lead, GTM Strategy & Data Analytics @ Adobe | MBA | ex Webflow, monday.com
Adobe
ex-monday.comI am a collaborative and strategic leader with over 10 years of experience helping enterprise organizations maximize value, drive adoption, and achieve measurable ROI.
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At Adobe, I have built a pipeline of over $50 million ARR and directly influenced multiple upsells of over $1 million, providing data-driven insights that empower go-to-market (GTM) teams and strengthen renewal and expansion outcomes. With an MBA and a background in customer success, sales, and management, I specialize in solving complex problems, aligning cross-functional teams, and uncovering growth opportunities within large-scale SaaS environments. I approach my work with kindness, adaptability, and a focus on making collaboration both effective and enjoyable.
GTM Index
- ADOBEJOB
- Program Lead, GTM Strategy…6M
Program Lead, GTM Strategy & Data Analytics
Adobe
As a Program Lead, I spearhead strategic initiatives focused on driving upsell revenue through data, customer engagement, and cross-functional execution. My role centers on building and owning revenue dashboards, designing and launching new upsell plays, and partnering closely with customers to uncover growth opportunities. I work cross-functionally with Engineering, Product, Product Marketing, and Sales to translate insights into scalable, revenue-impacting programs.
- GTM Strategy & Data Analyt…1Y 8M
GTM Strategy & Data Analytics Specialist
Adobe
- WEBFLOWJOB
- Enterprise Customer Succes…2Y 1M
Enterprise Customer Success Manager
Webflow
• Managed a book of business worth $4 million ARR. Responsible for product adoption, expansion, and renewal. • Finished #1 in 2023 with 91% GRR and 121% NRR. Sourced and closed 20+ opportunities totaling $500k+ ARR. • Led quarterly business review presentations with C-suite. Delivered value by providing technical and strategic insights related to marketing initiatives and digital strategy. • Awarded “Most Customer Obsessed” for 2022 for contributions to customer success motion and customer advocacy. • Partnered cross-functionally with account executives and product teams to align on account strategy and exceed quota attainment. • Created account growth playbooks for the CS team that led to…
- WIX.COMJOB
- Customer Success Mgr1Y 1M
Customer Success Manager
Wix.com
• Managed a book of business worth $1 million in ARR. Responsible for product adoption, expansion, and renewal. • Exceeded KPI's related to expansion and product adoption by an average of 155% for Q3 & Q4 2021. • Nominated for a leadership development program focusing on data-driven decision-making, coaching, and strategy. • Implemented client-facing roadmaps utilizing monday.com that increased product adoption by 21%. • Collaborated with product and sales teams to help build CSM pitch deck which increased Q3 goal attainment by 18%. • Modernized outreach cadences which resulted in a 33% meeting rate by using portfolio website and Vidyard. • Introduced buddy program that increased new-hire p…
- MONDAY.COMJOB
- Customer Success Associate9M
Customer Success Associate
monday.com
• Managed a book of business worth 500k ARR in a scale CS motion. Responsible for product adoption and opportunity creation. • Consistently ranked within the top 10% of the customer success team in NPS. • Led monthly webinars with 300+ attendees and attained a 90% satisfaction score. • Managed client implementation projects that on average increased operational effectiveness by 16%. • Active member of CS mentorship program. Onboarded new team members, and ensured long-term success through ongoing development. • Spearheaded initiatives supporting and collaborating with customer experience, sales, R&D, and channel partnership teams. • Contributor of Internal Quality team that improved IQ scor…
- T-MOBILEJOB
- Retail Sales Mgr3Y 9M
Retail Sales Manager
T-Mobile
• Increased store revenue by 22% in 2019 by implementing new business strategies. • Conducted all hiring, training, and ongoing development for 12 employees including associate managers. • Improved B2B lead closures by 16% through account manager partnership. • Implemented process improvement procedure that innovated the customer qualification process and leads to a 21% increase in labor efficiency and sale closures. • Streamlined B2B sales for the market through a strategic partnership with account managers. Increased B2B sales 23%
- Retail Associate Mgr11M
Retail Associate Manager
T-Mobile
- Retail Sales Expert3Y 1M
Retail Sales Expert
T-Mobile
- Job: Wix.com — Customer Success Manager · 2021-04 – 2022-05 — • Managed a book of business worth $1 million in ARR. Responsible for product adoption, expansion, and renewal. • Exceeded KPI's related to expansion and product adoption by an average of 155% for Q3 & Q4 2021. • Nominated for a leadership development program focusing on data-driven decision-making, coaching, and strategy. • Implemented client-facing roadmaps utilizing monday.com that increased product adoption by 21%. • Collaborated with product and sales teams to help build CSM pitch deck which increased Q3 goal attainment by 18%. • Modernized outreach cadences which resulted in a 33% meeting rate by using portfolio website and Vidyard. • Introduced buddy program that increased new-hire p…
- Job: monday.com — Customer Success Associate · 2020-07 – 2021-04 — • Managed a book of business worth 500k ARR in a scale CS motion. Responsible for product adoption and opportunity creation. • Consistently ranked within the top 10% of the customer success team in NPS. • Led monthly webinars with 300+ attendees and attained a 90% satisfaction score. • Managed client implementation projects that on average increased operational effectiveness by 16%. • Active member of CS mentorship program. Onboarded new team members, and ensured long-term success through ongoing development. • Spearheaded initiatives supporting and collaborating with customer experience, sales, R&D, and channel partnership teams. • Contributor of Internal Quality team that improved IQ scor…
- Job: T-Mobile — Retail Sales Manager · 2016-10 – 2020-07 — • Increased store revenue by 22% in 2019 by implementing new business strategies. • Conducted all hiring, training, and ongoing development for 12 employees including associate managers. • Improved B2B lead closures by 16% through account manager partnership. • Implemented process improvement procedure that innovated the customer qualification process and leads to a 21% increase in labor efficiency and sale closures. • Streamlined B2B sales for the market through a strategic partnership with account managers. Increased B2B sales 23%
- Job: Webflow — Enterprise Customer Success Manager · 2022-05 – 2024-06 — • Managed a book of business worth $4 million ARR. Responsible for product adoption, expansion, and renewal. • Finished #1 in 2023 with 91% GRR and 121% NRR. Sourced and closed 20+ opportunities totaling $500k+ ARR. • Led quarterly business review presentations with C-suite. Delivered value by providing technical and strategic insights related to marketing initiatives and digital strategy. • Awarded “Most Customer Obsessed” for 2022 for contributions to customer success motion and customer advocacy. • Partnered cross-functionally with account executives and product teams to align on account strategy and exceed quota attainment. • Created account growth playbooks for the CS team that led to…
- Job: Adobe — Program Lead, GTM Strategy & Data Analytics · 2026-02 – present — As a Program Lead, I spearhead strategic initiatives focused on driving upsell revenue through data, customer engagement, and cross-functional execution. My role centers on building and owning revenue dashboards, designing and launching new upsell plays, and partnering closely with customers to uncover growth opportunities. I work cross-functionally with Engineering, Product, Product Marketing, and Sales to translate insights into scalable, revenue-impacting programs.
- Job: T-Mobile — Retail Sales Expert · 2012-08 – 2015-09
- Job: T-Mobile — Retail Associate Manager · 2015-10 – 2016-09
- Job: Adobe — GTM Strategy & Data Analytics Specialist · 2024-06 – 2026-02
- School: University of Arizona — Master of Business Administration - MBA, Business Administration and Management, General
- School: Florida International University — Bachelor of Arts (B.A.), Organizational Communication, General
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