David Davenport

Dallas2k followers

ServiceNow – The Enterprise Cloud Company

ex-Bank of America

ex-Salesforce

Enterprise SaaS executive with 25+ years of experience leading AI, Customer Experience, Customer Success, CRM, Go-to-Market, and Digital Transformation initiatives for global technology organizations.
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I specialize in helping companies accelerate growth, improve customer outcomes, and build scalable organizations through strategic leadership, operational excellence, and customer-centric As Industry GTM Lead for High Tech, Americas at ServiceNow, I help technology companies transform how they sell, serve, and grow through AI-powered business transformation. I partner with sales, customers, executives, and strategic partners to shape industry strategy, accelerate pipeline, strengthen executive relationships, and deliver thought leadership across AI, CRM, Customer Service, Customer Success, and enterprise workflow Previously, as Chief Customer Officer at Nuvolo and Head of Customer Success / Interim Chief Customer Officer at Alkami Technology, I led global Customer Experience organizations spanning Customer Success, Professional Services, Support, Strategy & Operations, Training, Customer Education, Solution Architects, and Strategic Programs. I managed organizations of approximately 150 employees focused on customer adoption, time-to-value, renewals, expansion, and operational excellence while partnering closely with Sales, Product, Marketing, Finance, and Engineering to drive profitable At Salesforce, I led a multi-level Customer Success organization of more than 70 leaders supporting over $500M in ARR. My teams influenced more than $110M in annual contract value, helped secure the largest enterprise transaction in company history ($200M over four years), partnered with more than 500 enterprise customers, generated over $50M in customer growth, preserved $15M through retention initiatives, and delivered more than $10M in operational I am passionate about developing leaders, building high-performing teams, and helping organizations unlock measurable business value through AI, data, customer-centric strategy, and operational excellence. I thrive at the intersection of executive strategy, customer engagement, and business transformation, partnering across the C-suite to deliver sustainable growth and lasting customer impact.

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GTM Index

SERVICENOW – THE ENTERPRISE CLOUD COMPANYJOB
1. Technology Industry GTM Le…
  1Y 2M
NUVOLOJOB
1. Chief Customer Officer; Gl…
  11M
INDEPENDENT CONSULTANTJOB
1. Strategic Industry and Tec…
  7M
ALKAMI TECHNOLOGYJOB
1. VP
  1Y 2M
SALESFORCEJOB
1. VP; Customer Success
  6Y 5M
BANK OF AMERICAJOB
1. Senior VP; Service Delivery
  10Y 1M
TAXSATION,JOB
1. Head of Software Delivery…
  1Y 6M
DOCUCORP INTERNATIONAL / SKYWIRE SOFTWARE (ACQUIRED BY ORACLE)JOB
1. Head of Customer Support
  4Y 4M
TRITECH SOFTWAREJOB
1. Senior Software Eng
  1Y
HEWLETT-PACKARDJOB
1. Senior Business Analyst
  6M

Job: Bank of America — Senior Vice President; Service Delivery / Technology Executive · 2006-04 – 2016-05 · 10y 1mo — Provided executive oversight for a portfolio of highly-visible business processes and regulatory-related projects for multiple key lines of business. Accountable for portfolio project delivery across people, process, and technology scope spanning over 30 key projects that will impact over 50K technology associates in Capital Markets, Wealth Management, and Investment Banking. Closed gaps for multiple federal regulatory areas including mortgage, flood, and government relief programs, which led to multi-million dollar savings in federal fines and operation spending. Managed senior process design and business leaders who have execution and relationship management responsibility for high ris…
Job: Salesforce — Vice President; Customer Success · 2016-05 – 2022-10 · 6y 5mo — I managed a global team of 70+ CSMs (and line leaders) and a $500M ARR portfolio of 2k+ customers at all segments (Large Enterprise / Commercial / SMB) from onboarding to renewal and sales operations. I was recognized in the top 10% most highly-rated managers for fiscal years 2020-2022. I contributed $110M in new annual contract value (ACV) in 2021-2022 through extensive pre-sales and GTM alignment ($25M in services; $85M in product), including largest enterprise deal in company history valued at $200M over four years by partnering with Sales to develop / execute growth plan that drove optimal license agreement. I saved $15M in attrition and achieved a 95%+ CS renewal rate in 2021-2022 d…
Job: Alkami Technology — VP | Head of Customer Success & Interim Chief Customer Officer · 2022-10 – 2023-12 · 1y 2mo — As Head of Customer Success, I was responsible for leading a strategic organization of ~100 associates helping 500+ clients grow, realize strategic value, deepen ROI, connect together, and transform through platform capabilities and customer lifecycle. Key functions managed: High-Touch Success, Specialized Success, Strategy & Ops, Training, Community / Advocacy, Partner Success, Strategy Execution, and Delivery. I was tightly aligned with sales and marketing teams, and my organization drove key outcomes such as renewals, sales operations, pre-sales strategy, new and add-on sales, business value realization, partner delivery, and innovative / transformative client experiences. Key outco…
Job: Docucorp International / Skywire Software (acquired by Oracle) — Head of Customer Support · 2000-06 – 2004-10 · 4y 4mo — Responsible for end to end project management / delivery of custom client solutions, Produced business requirements specific to customer specifications, Defined and documented current business technical and functional workflows, Estimated project milestones and updated / maintained project plans, Designed appropriate testing plans for custom modules, Supported software solutions directly with clients, including customization of project modules, Supervised and developed business analysts / consultants and reviewed job / project performance, Generated project status reports, project plans, and customer correspondence
Job: Hewlett-Packard — Senior Business Analyst · 1998-12 – 1999-06 · 6 mo
Job: ServiceNow – The Enterprise Cloud Company — Technology Industry GTM Lead; AMS (Americas) · 2025-08 – present · 1y
Job: Nuvolo — Chief Customer Officer; Global Head of Customer Experience · 2024-08 – 2025-07 · 11 mo — Nuvolo is the global leader in modern, cloud-based Connected Workplace solutions. Built on ServiceNow, we provide a single platform to manage all people, all physical locations, all assets, and all work - enabling data sharing across departments. Industries we serve through our SaaS applications include healthcare, life sciences, financial services, retail, government, higher education & enterprise. As Nuvolo's Head of CX, I lead Nuvolo’s Global Customer Experience organization. This integral function includes Customer Success, Customer Success Engineering, Professional Services / Delivery, Customer Enablement, Alliances / Partners, Support, and Strategy & Operations. My team is responsibl…
Job: TRITECH SOFTWARE — Senior Software Engineer · 1999-06 – 2000-06 · 1y — Developed applications in Visual Basic, Access and SQL on the Windows 95/98/NT operating system Implementation of programs with the ability to design, code, test and debug utilizing Visual Basic, Access and SQL Led entire implementation of corporate state tax module, including management of all development resources Participated in company rollouts, upgrades, and conversion projects Provided client support & consulting (phone and on-site) for installation, configuration, and application of software Prepared training manuals and facilitated training of clients
Job: TaxSation, Inc — Head of Software Delivery & Development · 2004-10 – 2006-04 · 1y 6mo — Managed custom client implementation projects and development staff, Led customer design meetings to identify / gather business requirements, Developed new project modules and corrected existing development code, Managed monthly maintenance releases and wrote all client communications and release notes, Facilitated on-site customer training and sales presentations for potential clients
Job: Independent Consultant — Strategic Industry and Technology Advisor; Consulting; Leadership Coach; Board Member · 2024-01 – 2024-08 · 7 mo — After a rewarding tenure as a Financial Services, SaaS / Technology, and Customer Success Executive Leader, I spent important time recharging, reflecting, spending time with my family, and strategically exploring my next leadership role. During this period, I also provided strategic guidance to leaders and organizations across Customer Success, Executive Coaching, and Financial services, while joining boards of two critical organizations in order to provide strategic operational and technical guidance. Key skills / areas of focus: Industry Advisor; SaaS; Fintech; Financial Services (Banking, Wealth & Asset Management, and Insurance), Career & Executive Coach; Organizational Design & Effect…
School: Angelo State University — Bachelor, Business Management; Finance and Computer Science; Business Administration

Skills

SalesforceHubSpotFraud PreventionAnti-Money LaunderingCybersecuritySailPointTableauTotangoGainsightConfluenceOffshore ManagementJiraProcurementThird Party ManagementInternational TeamsFinTechThreat & Vulnerability ManagementPartner Relationship ManagementInternational Project ManagementProject ManagementArtificial Intelligence (AI)

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David Davenport

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