Amber Lee

Customer/Sales Engineering | Product Management | Team Building & Leadership | GTM Strategy | Ex-Rapid7 | Ex-runZero/Rumble | Cybersecurity/AI/Transportation | MBA | LGBTQI+ 🏳️‍🌈

Googleex-CyCognitoex-Nexthink

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My entire career has been centered around customer experience.

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I've been a Senior Technical Trainer, a Support Manager, a Customer Success Engineer, a Product Manager and now a Sales Engineer - and in every role I have been successful by putting the cutomer first, and advocating for them to make the product I support and my organization even better. A few of my career highlights include: • Met 100% or higher for all quarterly sales goals within the Google sales program. • Drove 200% growth in revenue growth within the entry-level licensing segment by designing packaging and SKU set at runZero. • Achieved a 20% increase in pass program revenue through the release of the first digital pass fulfillment project in March 2022 by building an app for pre-purchasing passes and diversifying product offerings to meet evolving customer needs at the Massachusetts Bay Transportation Authority. • Directed the rollout and administration of Pendo to establish platform analytics and a digital adoption experience for existing and potential customers, leading to a 30% increase in the adoption of the CyCognito platform. • Launched a core integration suite of four products within 90 days while surpassing the initial roadmap estimate of six months at CyCognito