Yuedong Lu

Senior Account Manager

Fractal Analytics

Nov 2020 – Sep 202222 months

Managed 6+ FSI accounts, including a Fortune 50 payor, 2 Big Four firms, and a global payment processor. Expanded MRR from $178K to $439K (246%) through strategic account expansion and upsell initiatives. Achieved Tier I vendor status with U.S. Tech Solutions and improved client NPS by over 15% through enhanced delivery and relationship management.

Account Manager

Mu Sigma Inc.

May 2019 – Nov 202018 months

Led managed markets and trade analytics strategy for top-tier pharma clients, leveraging tools like MMIT and IQVIA to inform pricing models, access strategy, and payer segmentation across commercial and government channels. Grew annual recurring revenue by 37% across J&J Janssen (Titusville), Medical Devices, and Consumer Healthcare divisions by aligning product value with therapeutic area needs and payer priorities. Acted as SME across the full pharma manufacturing and commercialization lifecycle, including payer claims adjudication, supply chain, market access, and real-world data integration. Directed 40+ offshore analytics and delivery teams, producing over 10,000 Real World Evid…

Technical Program Manager - Data Center Intelligence Group

Lenovo

Jul 2017 – Apr 201921 months

● Improved supplier on-time delivery rate from 81% to 98% by owning and optimizing the HDD/SSD Vendor Management System (VMS), driving operational excellence and stronger supplier partnerships. ● Developed a blockchain-based sourcing playbook, enabling enhanced transparency and traceability while optimizing global logistics costs across multiple regions. ● Reduced excess inventory by 17% at Monterrey facility by strategically rerouting containers from Hungary, streamlining supply chain flow and reducing carrying costs. ● Led cross-functional teams to implement continuous process improvements, resulting in increased efficiency, cost savings, and enhanced supplier collaboration.

Teacher and Research Assistant - Digital Business and Strategy

University of Illinois at Urbana-Champaign

Apr – May 20171 month

• Conducts independent study, secondary and primary research regarding the digital transformation and IT landscape for all industries for the University of Illinois at Urbana Champaign, College of Business Graduate level Digital Business and Strategy class taught by Professor Michael Shaw, Mary Lou Hoeft Chair of Information Systems and expert in E-Business and IT Management • Collect and analyze data, trends, and drivers for the future of technology. Topics include IoT, IT Governance, the Cloud landscape, Mobility and API strategy, Augmented and Mixed Reality, Virtual Reality, Software Defined Networks, Data Centers, and various other potential disruptive IT-related processes for the futur…

Social Media Strategist and Content Developer - Teaching Assistant & Aid

University of Illinois at Urbana-Champaign

Jan – May 20164 months

https://business.illinois.edu/responsibility/students-center/ - Understand the purpose, target audience, and scope, and goals for the Center Of Professional Responsibility in Business and Society. - Conduct primary and secondary research through staff interviews and various professional and social events on ethics and responsibility. - Write, edit, and publish posts promoting Professional responsibility on campus and outside in the real world. - Build, execute, and maintain various Social media platforms to create an ecosystem of discussion for ethics and professional responsibility. - Collaborate with various organizations, RSOs, and companies to increase exposure of the Center and its vi…

Finance Leadership Development Program Internship - Data Center P&L Colocation

AT&T

May – Aug 20163 months

- Ownership of Internet Data Center P&L, identifying trends and reconciling the main metrics to identify which centers were most profitable, ultimately increasing EBITDA margins m/m by 10% - Collaborated cross-functionally to present findings on IoT, A.I, Big Data, AR, VR, Augmented Analytics - Consulted with over 30 individuals from energy managers, real estate architects, product teams, and data scientists to accurately allocate expenses for my project verticals P&L reports - Reconciled P&L of a Cloud Based Vertical producing 300 million in revenue, allocating and auditing expenses through databases, business objects, and various query systems leading to 5% EBITDA margin increases month o…

Program Manager - Revenue & Billing

Pacific Dental Services

Feb – Jul 20155 months

Note: Left to Pursue MBA • Cross referenced supplier relations with revenue metrics through the billing team as a manager in training • Systemized new agile process for claims through digital needs, resulting in 98% and above quality • Manage and update claims at a 98% and above efficiency • Process requests and provide customer service to customers affiliated dental offices, and end-users • Print electronic claims and submit re-submittals through the service value chain • Bill all lab claims with attached lab slips. • Ran weekly reports for unbilled insurances. • Processed attachments through NEA. • Work with your Auditor and Claim tracer in processing claims.