Viktor Mach

Partner Enablement at ElevenLabs

London4.2k followers

SAP Customer Experience

ex-Bloomreach

ex-Antavo Loyalty Cloud

GTM and Partner Enablement at ElevenLabsI’m a GTM leader who bridges the gap between high-level business objectives and the day-to-day realities of sales teams.
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My focus is on architecting tech stack and process ecosystems that don't just look good on paper but actually drive predictable revenue growth and sales With experience spanning high-growth startups to enterprises like SAP, I’ve built a track record of scaling Enablement, operations and implementing technology - like custom GenAI workflows and conversational intelligence - that solve real problems for hundreds of representatives. I’m passionate about making processes leaner and more effective to ensure every step directly contributes to the bottom Core Expertise:- GTM Strategy & Operations: Scaling global teams, territory and quota design, and leading complex organizational - Partner Enablement: SI Ecosystem activation through on-demand and instructor-led certification- Applied AI & Sales Tech: Designing custom agentic workflows, conversational intelligence (CI) platforms, and AI-driven coaching - Revenue Predictability: Modernizing forecasting models and sales methodologies (MEDDPICC) to drive consistent, data-driven 🤖 Keywords:Applied AI, GTM Strategy, Revenue Operations, Sales Enablement, Partner Enablement, GenAI, Machine Learning, Conversational Intelligence, CRM Architecture, Revenue Predictability, Digital Transformation, Sales Technology, MEDDPICC

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GTM Index

SAP CUSTOMER EXPERIENCEJOB
1. Global Head of GTM Strateg…
  1Y 11M
ELEVENLABSJOB
1. Founding Partner Enablement
  0M
SALES ENABLEMENT COLLECTIVEJOB
1. Ambassador and Chapter Lead
  2Y 2M
MANTYS (YC W23)JOB
1. Advisor, GTM Product Strat…
  2Y 3M
ANTAVO LOYALTY CLOUDJOB
1. Advisor, Partner and Custo…
  2Y 9M
BLOOMREACHJOB
1. Head of GTM Enablement
  1Y 2M
2. Chief of Staff, GTM
  1Y 1M
3. Head of Academy
  1Y 2M
EXPONEA (ACQUIRED BY BLOOMREACH)JOB
1. Head of Academy
  1Y 1M
EXPONEAJOB
1. Academy Operations Lead
  8M
2. Customer Trainer
  1Y 2M
MILLENNIUM HOTELS AND RESORTSJOB
1. Assistant to the General Mgr
  1Y 3M
TABERNA WINE ACADEMYJOB
1. Internship
  1M
PROGRESÍVNE SLOVENSKOJOB
1. Founding Member
  1M

Job: SAP Customer Experience — Global Head of GTM Strategy and Enablement, SAP Engagement Cloud · 2024-09 – present — GTM Strategy, Enablement and Operations leader for SAP Engagement Cloud (previously Emarsys). • M&A Integration & GTM Strategy: Integrating the Emarsys revenue organisation (220+ headcount) into SAP Customer Experience GTM (600+). Owning process alignment, org design, seller capacity planning, and territory balancing. • Partner Enablement Strategy: Building the SAP Engagement Cloud partner motion from launch through ecosystem development. • Applied AI & GTM Technology: Architecting and deploying enterprise-wide AI tech stacks to lift seller productivity. Rationalising the global GTM stack with RevOps and Data Engineering to cut friction in the sales process. • Global Revenue Enablement & F…
Job: ElevenLabs — Founding Partner Enablement · 2026-08 – present — Building the global GTM agentic partner enablement function across SIs, ISVs and Product partners.
Job: Bloomreach — Head of Academy · 2021-05 – 2022-07
Job: Antavo Loyalty Cloud — Advisor, Partner and Customer Enablement Strategy · 2022-04 – 2025-01
Job: Exponea (acquired by Bloomreach) — Head of Academy · 2020-04 – 2021-05 — • Developed and managed the global product education function at Bloomreach/Exponea, increasing certified users from 100 to over 2200. • Expanded the education team from 2 to 15 members, driving a 300% revenue increase from customer certifications, exceeding $1M. • Launched a customer advocacy strategy, engaging over 1000 certified users on LinkedIn, resulting in a dedicated Academy sub-page with 2K followers.
Job: Sales Enablement Collective — Ambassador and Chapter Lead · 2024-06 – present — One of the largest and most vibrant communities for Sales Enablement and Revenue Efficiency enthusiasts. Grateful to be one of the London Chapter Leads
Job: Taberna Wine Academy — Internship · 2017-07 – 2017-08 — Personal assistant to the Singaporean Master of Wine
Job: Progresívne Slovensko — Founding Member · 2017-07 – 2017-08 — Assistant to the Community Manager
Job: Mantys (YC W23) — Advisor, GTM Product Strategy · 2024-05 – present — Mantys is a YC-backed Revenue Efficiency software founded in 2023. Advising the founder and Sales team on product-market fit definition and early stage GTM plans. Supporting active POCs and contributing to thought leadership.
Job: Exponea — Academy Operations Lead · 2019-08 – 2020-04 — • Developed comprehensive financial reporting for the product training team, enhancing visibility into project costs. • Processed client orders and tracked project-wide revenue, ensuring accurate financial management. • Co-designed innovative training content focused on Data Privacy and automated marketing personalization. • Collaborated effectively with cross-functional teams, including Sales, Client Services, and Business Operations at Exponea.
Job: Bloomreach — Chief of Staff, GTM / Strategy and Operations · 2022-07 – 2023-08 — • Co-developed corporate go-to-market strategy through 8 leadership off-sites and 2 OKR cycles within a year. • Led over 10 cross-departmental projects, enhancing operational efficiency and aligning with pre-IPO diligence. • Created a quantitative forecast model for New ARR attainment, boosting accuracy of CRO calls by 50%.
Job: Millennium Hotels and Resorts — Assistant to the General Manager · 2017-02 – 2018-05 — Supporting multiple independent projects such as an international recruitment scheme and local advertising
Job: Exponea — Customer Trainer · 2018-06 – 2019-08 — • Trained and certified over 700 users through 300+ paid customer hours • Delivered implementation training and best practices courses across advanced analytics, marketing data privacy (GDPR), marketing automation and personalisation
Job: Bloomreach — Head of GTM Enablement · 2023-07 – 2024-09 — • Led global sales and partner enablement initiatives, collaborating closely with the newly established GTM Ops and Product Marketing teams. • Designed and led performance management of 150+ Sales Representatives across all role types expediting average quota attainment by 5% in 2023 • Launched the MEDDPICC sales methodology, enhancing close date forecasting accuracy by 20%. • Redesigned onboarding processes for all Sales roles, achieving a 33% reduction in average ramp time in 2023. • Implemented the first sales partner certification program, boosting first-year partner qualified pipeline generation by 20%.
School: UCL — Bachelor's degree, Politics and Law
School: Humboldt University of Berlin — Bachelor's degree, International Law and Political Economy
School: UWC ISAK Japan — International Baccalaureate, HL subjects: Economics, History, English Literature

Skills

Sales technologySales Process OptimizationForecastingPartner enablementCommunity ManagementGTM ReportingSales MethodologiesSales onboardingSales EnablementCustomer EducationProject ImplementationProject ManagementPublic SpeakingLeadership

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Viktor Mach

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