Sujan Kumar

Sr Program Manager, GTM Vendor Solutions @ LinkedIn

Bengaluru1.9k followers

LinkedInex-iRunway

ex-Wysa

As a Program Manager at LinkedIn, I leverage my MBA in Media Management and over 8 years of experience in program management to deliver high-quality support for LinkedIn members and clients. I work with the vendor teams to set up the global customer support programs for success .
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I also engage regularly with stakeholders to identify opportunities for program expansion and process I also collaborate with cross-functional teams to meet the required deliverables, create program and training plans, set up process flows, identify reporting metrics, and optimize vendor resource I have the experience of managing the in-house and vendor teams supporting the campaign setup, provisioning, and optimization of media products for LinkedIn Talent Solutions' clients. I optimized operational processes, drafted SOWs for vendors, assisted with contract management, change orders, and invoicing. I have played a key role in the expansion of the Media Operations support for LinkedIn China Talent Solutions sales team to drive value. I am passionate about delivering exceptional customer service and driving business growth through effective program I also like to write movie reviews, blogs and articles in my spare time. I love watching and playing football and love experimenting with food 3Hs (Honesty, Humour and Humility) is my mantra for establishing great relationships at work.

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LINKEDINJOB
1. Senior Program Mgr, GTM Ve…
  1Y
2. Program Mgr 2, GTM Vendor…
  2Y 6M
3. Program Mgr, GTM Vendor So…
  1Y 9M
4. Mgr- LTS Media and Projects
  2Y 6M
5. Media Strategist
  2Y
IRUNWAYJOB
1. Associate in Solutioning
  3M
WYSAJOB
1. Program and Communications…
  6M
ACCENTUREJOB
1. Software Eng
  1Y 10M

Job: LinkedIn — Senior Program Manager, GTM Vendor Solutions · 2025-10 – present · 10 mo
Job: LinkedIn — Program Manager 2, Go-to-Market Vendor Solutions · 2023-04 – 2025-10 · 2y 6mo — • Program management for the Global Support programs focusing on LinkedIn Member Support. Working with the vendor teams to provide best possible support for LinkedIn Premium Support • Managed the APAC client facing programs through vendor teams for LinkedIn Marketing Solutions providing end to end client facing post-sales support • Creating program and training plans, setting up process flows and identifying reporting metrics for vendor programs • Set up and conduct business reviews with the vendor teams to evaluate program KPIs and identify gaps • Engaging regularly with the stakeholders to identify the scope for program expansion and process improvement • Oversee contract executions, rene…
Job: LinkedIn — Program Manager, Go-to-Market Vendor Solutions · 2021-08 – 2023-05 · 1y 9mo
Job: LinkedIn — Manager- LTS Media and Projects · 2019-02 – 2021-08 · 2y 6mo — • Managed campaign setup, provisioning, and optimization for LinkedIn Talent Solutions’ clients. • Optimized operational processes for vendor teams to meet SLA, quality, and high case volumes during quarter ends • Drafted SOW’s, managed contracts, and optimized vendor resource spending through process automation. • Expanded Media Operations support for LinkedIn China Talent Solutions sales team to drive customer value.
Job: LinkedIn — Media Strategist · 2017-02 – 2019-02 · 2y — • Created and optimized over 1000 ad campaigns for LinkedIn Talent Solutions media products, resulting in increased engagement and conversions. • Managed communication channels between stakeholders and vendor teams, providing support for campaign reporting and client onboarding. • Conducted product/process trainings for vendor teams to ensure efficient campaign execution and delivery. • Assisted in setting up a new channel of media operations support for the LTS China Sales team, contributing to improved sales performance.
Job: iRunway — Associate in Solutioning · 2016-11 – 2017-02 · 3 mo — • Conducted market research with the pre-sales team and helped in identifying potential sales leads • Contributed to writing technical summaries, business proposals and other supporting documents • Created promotional materials to advertise products and services.
Job: Wysa — Program and Communications management Intern · 2016-04 – 2016-10 · 6 mo — • Program and account management for project pilots • Supported with creating project marketing materials to promote services. • Developed and updated tracking spreadsheets for process monitoring and reporting. • Maintained database and trackers to analyze operational data. • Social Media Accounts management and Public Relations management for the company's website • Analyzed problems and worked with teams to develop solutions.
Job: Accenture — Software Engineer · 2012-11 – 2014-09 · 1y 10mo — Database Environment Management support which involved various responsibilities like code deployment, data loading, product release preparation and fixing environment defects. Learned the basics of the Microsoft SQL server, SSIS and SSRS.
School: Cardiff University / Prifysgol Caerdydd — Media Management MBA, Business, Management, Marketing, and Related Support Services
School: HKBK College Of Engineering — Bachelor of Engineering (B.E.), Electrical, Electronics and Communications Engineering

Skills

SalesforceProgram ManagementVendor RelationsSupplier NegotiationProgram DevelopmentInclusive LeadershipManaging Project BudgetsProject PlanningMedia MarketingOrganizational BehaviorSalesforce LightningBudget ManagementMarket ResearchCreative WritingGlobal CommunicationsDigital MediaSQLStakeholder ManagementIT Project & Program ManagementMicrosoft OfficeSocial Media

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Sujan Kumar

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