Shandra Uribe
Gtm Implementation Specialist (Accelerate) at Stripe | Coding implementations | Blockchain, API, Automations
Stripe
ex-HotmartCustomer Experience & Implementation Specialist with nearly 8 years of experience supporting customers, clients, and internal teams across SaaS companies, startups, and technology-driven organizations.
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Skilled in technical support, API & integration analysis, workflow optimization, and customer onboarding, with a strong focus on delivering scalable and user-centered solutions. Throughout my career, I have collaborated with cross-functional teams to troubleshoot complex technical challenges, improve operational processes, and increase product adoption. My experience includes supporting digital platforms, analyzing workflows, conducting client training, and leveraging data-driven insights to identify opportunities for improvement. With a background in HTML, CSS, JavaScript, and Python, combined with experience using support platforms, analytics, and operational tools, I bridge the gap between technical solutions and customer needs to create efficient, impactful experiences.
GTM Index
- STRIPEJOB
- Gtm Implementations specia…1Y 8M
Gtm Implementations specialist (Accelerate)
Stripe
- HOTMARTJOB
- Integration Specialist11M
Integration Specialist
Hotmart
Responsibilities: Onboard current clients to achieve their strategic goals. Ensure clients can effectively engage their target market using our top-notch tools. Engage client strategies with reports that show the client's evolution over time, and a tailor-made training program to fit their needs. Conduct training sessions on the use of our tools and the extensive possibilities they offer to clients.
- International Cx Support A…9M
International Cx Support Agent
Hotmart
Creator environment experience specialist, technical tools review and setup.
- ESSENTIALISTJOB
- Travel Operations Executive10M
Travel Operations Executive
Essentialist
Tailor made experiences for VIP and High End users | Contact with providers and usage of CRM tools like Monday | Provider data analysis with looker and Gsuite | Implementation of Sabre within the company.
- DOMESTIKAJOB
- Comunity Support Agent1Y 3M
Comunity Support Agent
Domestika
- BOLTJOB
- Customer Service Specialist1Y
Customer Service Specialist
Bolt
Customer service attention to all African markets: South Africa, Ghana, Kenya, Nigeria. | Attention to drivers and riders regarding their app, status, payments, lost items. | Mexico Emergency call service follow up Attention to Mexican market, SOS calls and driver training projects.
- AMERICAN EXPRESS GLOBAL BUSINESS TRAVELJOB
- Travel Counselor2Y 3M
Travel Counselor
American Express Global Business Travel
On site support, phone support. Attention to enterprises regarding their travel expenses, plane ticket and hotel booking, Car rentals, follow up. VIP attention at Mexichem account, administrative tasks regarding conciliation.
- Travel School - Travel Con…5M
Travel School - Travel Consultant
American Express Global Business Travel
Trainee program designed to learn the Amex GBT culture, values, and SABRE system to be a successful travel counselor and exceed expectations from our clients.
- Job: Stripe — Gtm Implementations specialist (Accelerate) · 2025-02 – present · 1y 6mo
- Job: Hotmart — Integration Specialist · 2024-03 – 2025-02 · 11 mo — Responsibilities: Onboard current clients to achieve their strategic goals. Ensure clients can effectively engage their target market using our top-notch tools. Engage client strategies with reports that show the client's evolution over time, and a tailor-made training program to fit their needs. Conduct training sessions on the use of our tools and the extensive possibilities they offer to clients.
- Job: Hotmart — International Cx Support Agent · 2023-06 – 2024-03 · 9 mo — Creator environment experience specialist, technical tools review and setup.
- Job: Essentialist — Travel Operations Executive · 2021-09 – 2022-07 · 10 mo — Tailor made experiences for VIP and High End users | Contact with providers and usage of CRM tools like Monday | Provider data analysis with looker and Gsuite | Implementation of Sabre within the company.
- Job: Domestika — Comunity Support Agent · 2020-05 – 2021-08 · 1y 3mo
- Job: Bolt — Customer Service Specialist · 2018-12 – 2019-12 · 1y — Customer service attention to all African markets: South Africa, Ghana, Kenya, Nigeria. | Attention to drivers and riders regarding their app, status, payments, lost items. | Mexico Emergency call service follow up Attention to Mexican market, SOS calls and driver training projects.
- Job: American Express Global Business Travel — Travel Counselor · 2016-03 – 2018-06 · 2y 3mo — On site support, phone support. Attention to enterprises regarding their travel expenses, plane ticket and hotel booking, Car rentals, follow up. VIP attention at Mexichem account, administrative tasks regarding conciliation.
- Job: American Express Global Business Travel — Travel School - Travel Consultant · 2015-09 – 2016-02 · 5 mo — Trainee program designed to learn the Amex GBT culture, values, and SABRE system to be a successful travel counselor and exceed expectations from our clients.
- School: Coderhouse — Frontend Web Developer, Desarrollo de páginas web, contenido digital/multimedia y recursos informáticos
- School: Instituto Politécnico Nacional — Bachelor's degree, Tourism administration
Skills
Playbooks
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