Richard Pugh
Strategic Partnerships | Leadership | Go-To-Market | Business Development | Architecture | Multi-Cloud | Virtualization | Automation | Edge | AI | ServiceNow
As a seasoned professional with over two decades of experience in IT, I specialize in global management, executive-level communication, and go-to-market strategies.
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Most recently, I served as a Strategic Partner Manager at ServiceNow, where I focused on driving ecosystem growth and revenue by managing high-impact partnerships and executing co-sell and go-to-market initiatives. Collaborating with sales, product, and marketing teams, I empowered partners and contributed to the delivery of innovative solutions on the ServiceNow platform. My career has been defined by expertise in global management, go-to-market strategy, and technical alliances. I have a proven history of fostering strong relationships with strategic integration partners, crafting collaborative business plans, and accelerating pipeline development. My professional mission centers on leveraging partnerships to deliver value-driven solutions that address complex challenges and drive collective success.
GTM Index
- SERVICENOW – THE ENTERPRISE CLOUD COMPANYJOB
- Strategic Partner Mgr8M
Strategic Partner Manager
ServiceNow – The Enterprise Cloud Company
Strategic Partner Manager, Strategic ISV & Technology Integration Partners at ServiceNow. Drove ecosystem growth and revenue by building and managing high-impact partnerships, leading joint business planning, and executing co-sell and go-to-market initiatives. Partnered cross-functionally with sales, product, and marketing to enable partners, accelerate pipeline, and deliver innovative, integrated solutions on the ServiceNow platform. Role concluded due to organizational restructuring / position elimination.
- Strategic Integration Part…1Y 3M
Strategic Integration Partner GTM Senior Manager
ServiceNow – The Enterprise Cloud Company
Develop and support GTM plans across the ServiceNow technology partner ecosystem. Directly supporting Global Integration Partners with GTM creation, enablement, pipeline creation, partner relationship building, and high level stakeholder management.
- VMWAREJOB
- Dir, Global Technical Alli…4Y 5M
Director, Global Technical Alliances, GSI : NTT Ltd / NTT DATA
VMware Inc.
Manage technical partner relationship between VMware and Global Systems Integrators globally: - Business development and joint revenue growth - Go-to-market and solution offering development - Enablement planning & execution across strategic initiatives to maximize delivery confidence and capability with scale - Marketing of joint wins and credentials
- Global Technical Alliance…2Y 2M
Global Technical Alliance Manager, GSI : NTT/Dimension Data
VMware Inc.
Global Technical relationship owner between VMware, Dimension Data, and NTT.
- DIMENSION DATAJOB
- Managing Technical Consult…13Y 5M
Managing Technical Consultant
Dimension Data
Provide technical leadership and guidance to Solution Architects, Account Managers, and Professional Services personnel. Manage a team of Professional Services Engineers with skills in all areas of the data center to include Storage, SAN, NAS, CAS, Business Continuity, Microsoft Windows, Unix, VMWare, and Tape Technologies. Work as a Sr. Consultant delivery Data Center Storage Solutions.
- SALEM GROUPJOB
- Sr. Eng2Y 10M
Sr. Engineer
Salem Group
Storage Consultant, Veritas NetBackup, Tivoli Storage Manager, Legato Networker, SUN Solaris, Hitachi 7700e, Hitachi Lightning 9960, Hitachi Thunder 9500, McData SAN switches, Brocade SAN Switches, StorageTek Tape, StorageTek disk
- BANK OF AMERICAJOB
- Asst. VP GCIB Operations3Y 11M
Asst. Vice President GCIB Operations
Bank of America
Responsible for day to day backup and recovery operations. Products used were Veritas NetBackup, Brocade Silkworm FC Switches, ATL and STK Tape Libraries. Other responsibilities include L3 support for Windows NT, NetWare, and Cisco Networking equipment. Developed an Operations Center Database for use to track open tickets as they came into the NOC. Team member of the Windows Server team as well as the technical lead with Veritas NetBackup and Vaulting.
- Job: ServiceNow – The Enterprise Cloud Company — Strategic Partner Manager · 2025-07 – 2026-03 · 8 mo — Strategic Partner Manager, Strategic ISV & Technology Integration Partners at ServiceNow. Drove ecosystem growth and revenue by building and managing high-impact partnerships, leading joint business planning, and executing co-sell and go-to-market initiatives. Partnered cross-functionally with sales, product, and marketing to enable partners, accelerate pipeline, and deliver innovative, integrated solutions on the ServiceNow platform. Role concluded due to organizational restructuring / position elimination.
- Job: ServiceNow – The Enterprise Cloud Company — Strategic Integration Partner GTM Senior Manager · 2024-04 – 2025-07 · 1y 3mo — Develop and support GTM plans across the ServiceNow technology partner ecosystem. Directly supporting Global Integration Partners with GTM creation, enablement, pipeline creation, partner relationship building, and high level stakeholder management.
- Job: VMware Inc. — Director, Global Technical Alliances, GSI : NTT Ltd / NTT DATA · 2019-08 – 2024-01 · 4y 5mo — Manage technical partner relationship between VMware and Global Systems Integrators globally: - Business development and joint revenue growth - Go-to-market and solution offering development - Enablement planning & execution across strategic initiatives to maximize delivery confidence and capability with scale - Marketing of joint wins and credentials
- Job: VMware Inc. — Global Technical Alliance Manager, GSI : NTT/Dimension Data · 2017-06 – 2019-08 · 2y 2mo — Global Technical relationship owner between VMware, Dimension Data, and NTT.
- Job: Dimension Data — Managing Technical Consultant · 2004-01 – 2017-06 · 13y 5mo — Provide technical leadership and guidance to Solution Architects, Account Managers, and Professional Services personnel. Manage a team of Professional Services Engineers with skills in all areas of the data center to include Storage, SAN, NAS, CAS, Business Continuity, Microsoft Windows, Unix, VMWare, and Tape Technologies. Work as a Sr. Consultant delivery Data Center Storage Solutions.
- Job: Salem Group — Sr. Engineer · 2001-02 – 2003-12 · 2y 10mo — Storage Consultant, Veritas NetBackup, Tivoli Storage Manager, Legato Networker, SUN Solaris, Hitachi 7700e, Hitachi Lightning 9960, Hitachi Thunder 9500, McData SAN switches, Brocade SAN Switches, StorageTek Tape, StorageTek disk
- Job: Bank of America — Asst. Vice President GCIB Operations · 1998 – 2001 · 3y — Responsible for day to day backup and recovery operations. Products used were Veritas NetBackup, Brocade Silkworm FC Switches, ATL and STK Tape Libraries. Other responsibilities include L3 support for Windows NT, NetWare, and Cisco Networking equipment. Developed an Operations Center Database for use to track open tickets as they came into the NOC. Team member of the Windows Server team as well as the technical lead with Veritas NetBackup and Vaulting.
- School: Rowan-Cabarrus Community College — Associates in Applied Science, Information Technology - Network Security
- School: Rowan Cabarrus Community College — Associate Applied Science, Information Technology - Networking
- School: Johnston County Community College — Information Systems Technology
Skills
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