Richard Paul
Product Growth & Adoption | Customer Success | GTM
HarnessEvery business has become a Software Business. Bicycle enables teams to monitor and drive Real-Time Revenue Operations at modern companies where revenue is deeply intertwined with software.
GTM Index
- HARNESSJOB
- Dir Product Growth & Adopt…2Y 7M
Director Product Growth & Adoption
Harness
As the Director of Product Growth and Adoption, I lead initiatives across Cloud Cost Management (CCM), Chaos Engineering (CE), Feature Flags (FF), Service Reliability Management (SRM), and Continuous Efficiency & Testing (CET). My focus is driving customer engagement, ensuring seamless product adoption, and delivering value at scale. With a passion for optimizing product utilization, I work closely with teams to align strategies and enable customers to succeed through innovation and cutting-edge solutions.
- BICYCLEJOB
- Head of Customer Success2Y 9M
Head of Customer Success
Bicycle
Every business has become a Software Business. Bicycle enables teams to monitor and drive Real-Time Revenue Operations at modern companies where revenue is deeply intertwined with software. Facilitated acquisition of Bicycle.ai's initial customer base through tailored demos and hands-on relationship cultivation, driving early adoption. Drove desired business outcomes for our customers that showcased the business value of Bicycle’s solution. Collaborated with Engineering and Product teams to build new features based on customer requirements. Championed customer success initiatives across all accounts, fueling adoption. Significantly expanded product utilization at flagship account, elevatin…
- STEALTH MODE STARTUPJOB
- Head of Customer Success4M
Head of Customer Success
Stealth Mode Startup
- APPDYNAMICSJOB
- Dir GTM Incubation3Y 1M
Director GTM Incubation
AppDynamics
Led Go-To-Market (GTM) incubation strategy for launch of AppDynamics's Analytics Product, driving revenue to exceed $75M within first two years. Identified and secured pivotal early adopter clients, validating the product-market fit through tangible business value demonstration. Worked closely with the Sales team to secure new deals and expansions, leveraging strategic engagement to drive $50M in revenue in FY20. Developed a network of product advocates, leading to robust endorsements and enhancing the platform's market standing. Collaborated with clients to showcase the business value attained at conferences. Facilitated cross-functional collaboration among Product, Sales, and Customer Suc…
- Senior Solutions Architect1Y 3M
Senior Solutions Architect
AppDynamics
- Team Lead, Central Region1Y 5M
Team Lead, Central Region
AppDynamics
Lead and inspired a team of Professional Services consultants and Technical Account Managers, nurturing a culture of excellence and collaboration. Effectively oversaw key client projects, ensuring seamless communication with project team members, management, and stakeholders regarding project status, issues, risks, and objectives. Monitored and analyzed client adoption metrics, leveraging insights to drive strategic decision-making and enhance customer success outcomes. Optimized team utilization through strategic resource allocation and ongoing performance evaluation, ensuring maximum efficiency and effectiveness. Provided comprehensive training, coaching, and mentorship to junior consulta…
- Principal Technical Accoun…7M
Principal Technical Account Manager
AppDynamics
Managed a portfolio of 20+ enterprise accounts, including critical and strategic clients, ensuring their success and satisfaction with AppDynamics solutions while driving significant ROI. Took charge of implementing and expanding AppDynamics across all facets of client operations, driving seamless integration and maximizing the value of our offerings. Played a pivotal role in driving adoption and securing renewals within client accounts, establishing long-term partnerships and fostering loyalty. Facilitated informative lunch and learn sessions, dynamic presentations, and tailored training sessions, empowering clients to leverage AppDynamics effectively and optimize performance. Developed co…
- Technical Account Mgr10M
Technical Account Manager
AppDynamics
- Managed up to 10 enterprise accounts - Responsible for all aspects of implementing and expanding AppDynamics - Drove adoption within the accounts - Performed lunch and learns, presentations and provide customized training - Created project plans and provided status reports to various stake holders
- JIVE SOFTWAREJOB
- Professional Services Eng4Y 2M
Professional Services Engineer
Jive Software
Proficient in development frameworks: Struts 2, Spring, and REST Web services Skilled in front-end technologies: AJAX, Freemarker, JavaScript, JQuery Experienced in managing multiple databases for back-end support Developed new features and customizations for Jive Software's core product Interacted directly with clients to clarify requirements and manage project delivery Demonstrated deep knowledge of product offerings and recommended enhancements Developed best practices and automated daily tasks to streamline processes Collaborated with support teams to identify and resolve product issues Troubleshooted performance issues to ensure optimal product functionality Developed automation tools…
- SYNOVATEJOB
- Software Development Consu…1Y 7M
Software Development Consultant
Synovate
Delivered a comprehensive market research solution using the SilverStream 2.5 application server. Invited back by the client in 2007 to oversee technical aspects of the project, ensuring seamless functionality. Facilitated data collection from customer satisfaction surveys across call centers nationwide. Developed web-based questionnaires for call center staff and managed quota rules for efficient operation. Integrated the system with a predictive dialer and oversaw reporting on collected data. Utilized SilverStream 2.5 and Oracle 8i for system architecture. Integrated with a predictive dialer and implemented Oracle Stored Procedures. Defined questionnaires in XML and customized runtime eng…
- ONLINE EDUCATION SERVICESJOB
- Software Development Consu…6M
Software Development Consultant
Online Education Services LLC
Online Education Systems (OES) is a startup company selling subscriptions to Spanish encyclopedia content online. Work with the founder of the company to help reduce cost while adding new features. Architecture: Struts, Hibernate, MySQL, Apache Lucene, Apache Tomcat. Server hosted on Rack Space running on Red Hat Linux. Responsibilities: • Technical Architect/Senior Developer • Manage systems • Performance tuning and application support • Resolve technical issues
- THE PAMPERED CHEFJOB
- Senior Java Consultant2Y 9M
Senior Java Consultant
The Pampered Chef
Senior Web Team Member Description: Allow online customers to purchase products on the e-commerce site as well as provide business services to the direct sales force. The team is also responsible for the company’s intranet applications. Architecture: Struts and Spring MVC for the web framework. AJAX, JSP, JSTL, Velocity, JQuery, Prototype and Java Script for the front end technologies. Spring, Hibernate, REST, J2EE (EJBs, JMS, JNI) and Web Services at the middle-tier. Oracle views, stored procedures and triggers at the back end. Site is hosted in a clustered environment of three Weblogic servers. Responsibilities: • Technical Architect/Senior Developer • Train and mentor junior developers •…
- INFOPOWERJOB
- Software Development Consu…7Y 8M
Software Development Consultant
InfoPower
Worked as a consultant of Infopower Systems for their various clients. Lead Technical Architect/Senior Developer : • Managed offshore team over 3 year period • Technical design of different layers of the product • Research and selection of open source technologies • Developed core web runtime engine • Developed and designed studio editors e.g. Model Editor, Web Service Editor, Web Page Editor, Process Editor, Data Editor, CMS Editor • Designed Service Repository to hold Meta data • Developed and designed integration with MindJet's Mind Mapping Tool • Introduce Test Driven Development to teams • Introduced Scrum as development methodology • Weekly release cycles • User and Developer Document…
- Job: Harness — Director Product Growth & Adoption · 2024-03 – present · 2y 5mo — As the Director of Product Growth and Adoption, I lead initiatives across Cloud Cost Management (CCM), Chaos Engineering (CE), Feature Flags (FF), Service Reliability Management (SRM), and Continuous Efficiency & Testing (CET). My focus is driving customer engagement, ensuring seamless product adoption, and delivering value at scale. With a passion for optimizing product utilization, I work closely with teams to align strategies and enable customers to succeed through innovation and cutting-edge solutions.
- Job: Bicycle — Head of Customer Success · 2021-04 – 2024-01 · 2y 9mo — Every business has become a Software Business. Bicycle enables teams to monitor and drive Real-Time Revenue Operations at modern companies where revenue is deeply intertwined with software. Facilitated acquisition of Bicycle.ai's initial customer base through tailored demos and hands-on relationship cultivation, driving early adoption. Drove desired business outcomes for our customers that showcased the business value of Bicycle’s solution. Collaborated with Engineering and Product teams to build new features based on customer requirements. Championed customer success initiatives across all accounts, fueling adoption. Significantly expanded product utilization at flagship account, elevatin…
- Job: Stealth Mode Startup — Head of Customer Success · 2020-12 – 2021-04 · 4 mo
- Job: AppDynamics — Director GTM Incubation · 2017-11 – 2020-12 · 3y 1mo — Led Go-To-Market (GTM) incubation strategy for launch of AppDynamics's Analytics Product, driving revenue to exceed $75M within first two years. Identified and secured pivotal early adopter clients, validating the product-market fit through tangible business value demonstration. Worked closely with the Sales team to secure new deals and expansions, leveraging strategic engagement to drive $50M in revenue in FY20. Developed a network of product advocates, leading to robust endorsements and enhancing the platform's market standing. Collaborated with clients to showcase the business value attained at conferences. Facilitated cross-functional collaboration among Product, Sales, and Customer Suc…
- Job: AppDynamics — Team Lead, Central Region · 2015-03 – 2016-08 · 1y 5mo — Lead and inspired a team of Professional Services consultants and Technical Account Managers, nurturing a culture of excellence and collaboration. Effectively oversaw key client projects, ensuring seamless communication with project team members, management, and stakeholders regarding project status, issues, risks, and objectives. Monitored and analyzed client adoption metrics, leveraging insights to drive strategic decision-making and enhance customer success outcomes. Optimized team utilization through strategic resource allocation and ongoing performance evaluation, ensuring maximum efficiency and effectiveness. Provided comprehensive training, coaching, and mentorship to junior consulta…
- Job: AppDynamics — Principal Technical Account Manager · 2014-07 – 2015-02 · 7 mo — Managed a portfolio of 20+ enterprise accounts, including critical and strategic clients, ensuring their success and satisfaction with AppDynamics solutions while driving significant ROI. Took charge of implementing and expanding AppDynamics across all facets of client operations, driving seamless integration and maximizing the value of our offerings. Played a pivotal role in driving adoption and securing renewals within client accounts, establishing long-term partnerships and fostering loyalty. Facilitated informative lunch and learn sessions, dynamic presentations, and tailored training sessions, empowering clients to leverage AppDynamics effectively and optimize performance. Developed co…
- Job: AppDynamics — Technical Account Manager · 2013-08 – 2014-06 · 10 mo — - Managed up to 10 enterprise accounts - Responsible for all aspects of implementing and expanding AppDynamics - Drove adoption within the accounts - Performed lunch and learns, presentations and provide customized training - Created project plans and provided status reports to various stake holders
- Job: Jive Software — Professional Services Engineer · 2009-05 – 2013-07 · 4y 2mo — Proficient in development frameworks: Struts 2, Spring, and REST Web services Skilled in front-end technologies: AJAX, Freemarker, JavaScript, JQuery Experienced in managing multiple databases for back-end support Developed new features and customizations for Jive Software's core product Interacted directly with clients to clarify requirements and manage project delivery Demonstrated deep knowledge of product offerings and recommended enhancements Developed best practices and automated daily tasks to streamline processes Collaborated with support teams to identify and resolve product issues Troubleshooted performance issues to ensure optimal product functionality Developed automation tools…
- Job: Synovate — Software Development Consultant · 2007-10 – 2009-05 · 1y 7mo — Delivered a comprehensive market research solution using the SilverStream 2.5 application server. Invited back by the client in 2007 to oversee technical aspects of the project, ensuring seamless functionality. Facilitated data collection from customer satisfaction surveys across call centers nationwide. Developed web-based questionnaires for call center staff and managed quota rules for efficient operation. Integrated the system with a predictive dialer and oversaw reporting on collected data. Utilized SilverStream 2.5 and Oracle 8i for system architecture. Integrated with a predictive dialer and implemented Oracle Stored Procedures. Defined questionnaires in XML and customized runtime eng…
- Job: Online Education Services LLC — Software Development Consultant · 2008-10 – 2009-04 · 6 mo — Online Education Systems (OES) is a startup company selling subscriptions to Spanish encyclopedia content online. Work with the founder of the company to help reduce cost while adding new features. Architecture: Struts, Hibernate, MySQL, Apache Lucene, Apache Tomcat. Server hosted on Rack Space running on Red Hat Linux. Responsibilities: • Technical Architect/Senior Developer • Manage systems • Performance tuning and application support • Resolve technical issues
- Job: The Pampered Chef — Senior Java Consultant · 2006-07 – 2009-04 · 2y 9mo — Senior Web Team Member Description: Allow online customers to purchase products on the e-commerce site as well as provide business services to the direct sales force. The team is also responsible for the company’s intranet applications. Architecture: Struts and Spring MVC for the web framework. AJAX, JSP, JSTL, Velocity, JQuery, Prototype and Java Script for the front end technologies. Spring, Hibernate, REST, J2EE (EJBs, JMS, JNI) and Web Services at the middle-tier. Oracle views, stored procedures and triggers at the back end. Site is hosted in a clustered environment of three Weblogic servers. Responsibilities: • Technical Architect/Senior Developer • Train and mentor junior developers •…
- Job: InfoPower — Software Development Consultant · 1998-10 – 2006-06 · 7y 8mo — Worked as a consultant of Infopower Systems for their various clients. Lead Technical Architect/Senior Developer : • Managed offshore team over 3 year period • Technical design of different layers of the product • Research and selection of open source technologies • Developed core web runtime engine • Developed and designed studio editors e.g. Model Editor, Web Service Editor, Web Page Editor, Process Editor, Data Editor, CMS Editor • Designed Service Repository to hold Meta data • Developed and designed integration with MindJet's Mind Mapping Tool • Introduce Test Driven Development to teams • Introduced Scrum as development methodology • Weekly release cycles • User and Developer Document…
- Job: AppDynamics — Senior Solutions Architect · 2016-08 – 2017-11 · 1y 3mo
- School: University of the West Indies, St. Augustine Campus — Bachelor of Science (BS), Computer Science
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