Shiwam S.
CRM, CPQ & RCA/RLM Specialist | Lead-to-Cash | GTM | Business Systems Strategy & Automation
Harness
ex-DeloitteCRM, CPQ & RCA consultant with 12+ years of experience in digital transformation processes. Involved in analysis of various products, price management, contracts and Renewals with implementation
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✓Responsible for bridging the design gap between IT and the business, determine requirements and deliver the application and reports to ✓Posses Lead-to-Cash, Q2C, Q2O, Order-to-Cash process ✓Performing Agile ceremonies and using prioritization techniques for user ✓Enable Scrum Teams with the right Definition of Ready and Definition of Done at Epic/Feature Level, including clear acceptance criteria✓Solve Impediments related to Prioritization enabling improvement of overall Agility of the Scrum Teams✓Leading applications from inception to ✓Responsible for collecting business requirements and driving project schedules from design to ✓Experience of working on Agile ✓Experience of working and Possess Industry knowledge on Manufacturing, Med-Tech, E-Commerce, Automobile, Telecom Services, SaaS and Financial ✓7x Certified in Salesforce Platform, 1x Copado, 2x Excited about startups and looking for opportunities to connect with founders, investors and fellow start-up enthusiasts.
GTM Index
- HARNESSJOB
- Senior Salesforce & CPQ Sp…1Y
Senior Salesforce & CPQ Specialist/Architect - GTM, Business Systems
Harness
- Owned architecture and system design, ensuring scalability, performance, and maintainability across integrated systems. - Partnered with stakeholders to translate business needs into prioritized engineering roadmaps and delivery plans. - Owned sprint planning, delivery execution, and team capacity management, ensuring predictable, high-quality releases. AI-Driven Engineering - Leveraged AI-assisted tools (Claude, Cursor) for coding, debugging, and refactoring, improving development speed and code quality. - Introduced AI-driven workflows to automate repetitive tasks, documentation, and code reviews, increasing team productivity. - Applied AI-assisted debugging and performance optimizatio…
- KPMGJOB
- Assistant Mgr - CPQ, Billi…3Y 10M
Assistant Manager - CPQ, Billing, RLM & Salesforce CRM
KPMG
• CPQ & Billing Specialist responsible for Goto Market Strategy on Salesforce CPQ, Salesforce Billing & Order Management • Experienced as a Solution Architect in Salesforce (CPQ, Billing, & Order Management), Conga (CLM & CPQ) • Rich Experience in various phases of Pre-Sales cycle i.e., RFP, RFQ, Effort Estimation, Client Demo’s • Contribution to the growth of Salesforce Practice i.e., Interviews, Trainings • Responsible for growth of Internal Team in CPQ & Billing domains • Managed a team of 16 resources to successfully deliver a digital transformation project for a global tech giant • Implementation experience of core modules of Salesforce CPQ like Product Configuration, Advance Approvals…
- DELOITTEJOB
- Senior Consultant8M
Senior Consultant
Deloitte
Client Engagements: 1. Involve in different phase of SDLC i.e. Discovery phase, Requirement Gathering, Implementation, Demo's. 2. Played Solution Architect role and leaded team from India region. 3. Managed team of 14 developers. 4. Played Functional as well as Technical Role. 5. Responsible for delivery of HLD, LLD and TDD documents. 6. Posses domain knowledge of various process i.e. Lead-to-Cash, Quote-to-Cash, Quote-to-Order. 7. Worked on various kinds of products configuration ranging from ATO, MTO and ETO. 8. Strategize and set-up the process for ETO products request from Quotation. 9. Implemented Change Order process cycle. Internal: Contributed to growth of CPQ practice. Have wo…
- Consultant1Y 9M
Consultant
Deloitte
Client Engagements: Interact with stake holder for Requirement Gathering. Responsible for design and Implementation of Quotation life cycle, Integration with various third party system. Designed and Implemented Multi-currency for more that 10+ currencies. Internal: Responsible for Growth of CPQ Practice. Mentored 30+ resource for completion of their certification.
- PRAMATI TECHNOLOGIES PRIVATE LIMITEDJOB
- Development Eng10M
Development Engineer
Pramati Technologies Private Limited
Interact with Global stake holders for requirement Gathering. Responsible for Implementing Quotation Document in 20 different language to support our global customers. Responsible for designing and Implementing CPQ Approvals at various level to reduce the turn around time of Quote to Order cycle. Interact with global stake holder for conflicts and deadlines.
- TATA CONSULTANCY SERVICESJOB
- System Eng11M
System Engineer
Tata Consultancy Services
- Assistant System Eng11M
Assistant System Engineer
Tata Consultancy Services
Build Internal Tool using Perl, DB2 to check the health of different Database and monitor the successful and failure transaction Build Internal tool using Perl, DB2, Shell Scripting to incorporate schema changes, Database creation, Table creation and DML operations.
- Assistant System Eng - Tra…11M
Assistant System Engineer - Trainee
Tata Consultancy Services
- Job: Harness — Senior Salesforce & CPQ Specialist/Architect - GTM, Business Systems · 2025-06 – 2026-06 · 1y — - Owned architecture and system design, ensuring scalability, performance, and maintainability across integrated systems. - Partnered with stakeholders to translate business needs into prioritized engineering roadmaps and delivery plans. - Owned sprint planning, delivery execution, and team capacity management, ensuring predictable, high-quality releases. AI-Driven Engineering - Leveraged AI-assisted tools (Claude, Cursor) for coding, debugging, and refactoring, improving development speed and code quality. - Introduced AI-driven workflows to automate repetitive tasks, documentation, and code reviews, increasing team productivity. - Applied AI-assisted debugging and performance optimizatio…
- Job: KPMG — Assistant Manager - CPQ, Billing, RLM & Salesforce CRM · 2021-08 – 2025-06 · 3y 10mo — • CPQ & Billing Specialist responsible for Goto Market Strategy on Salesforce CPQ, Salesforce Billing & Order Management • Experienced as a Solution Architect in Salesforce (CPQ, Billing, & Order Management), Conga (CLM & CPQ) • Rich Experience in various phases of Pre-Sales cycle i.e., RFP, RFQ, Effort Estimation, Client Demo’s • Contribution to the growth of Salesforce Practice i.e., Interviews, Trainings • Responsible for growth of Internal Team in CPQ & Billing domains • Managed a team of 16 resources to successfully deliver a digital transformation project for a global tech giant • Implementation experience of core modules of Salesforce CPQ like Product Configuration, Advance Approvals…
- Job: Deloitte — Senior Consultant · 2020-03 – 2020-11 · 8 mo — Client Engagements: 1. Involve in different phase of SDLC i.e. Discovery phase, Requirement Gathering, Implementation, Demo's. 2. Played Solution Architect role and leaded team from India region. 3. Managed team of 14 developers. 4. Played Functional as well as Technical Role. 5. Responsible for delivery of HLD, LLD and TDD documents. 6. Posses domain knowledge of various process i.e. Lead-to-Cash, Quote-to-Cash, Quote-to-Order. 7. Worked on various kinds of products configuration ranging from ATO, MTO and ETO. 8. Strategize and set-up the process for ETO products request from Quotation. 9. Implemented Change Order process cycle. Internal: Contributed to growth of CPQ practice. Have wo…
- Job: Deloitte — Consultant · 2018-06 – 2020-03 · 1y 9mo — Client Engagements: Interact with stake holder for Requirement Gathering. Responsible for design and Implementation of Quotation life cycle, Integration with various third party system. Designed and Implemented Multi-currency for more that 10+ currencies. Internal: Responsible for Growth of CPQ Practice. Mentored 30+ resource for completion of their certification.
- Job: Pramati Technologies Private Limited — Development Engineer · 2017-08 – 2018-06 · 10 mo — Interact with Global stake holders for requirement Gathering. Responsible for Implementing Quotation Document in 20 different language to support our global customers. Responsible for designing and Implementing CPQ Approvals at various level to reduce the turn around time of Quote to Order cycle. Interact with global stake holder for conflicts and deadlines.
- Job: Tata Consultancy Services — System Engineer · 2016-09 – 2017-08 · 11 mo
- Job: Tata Consultancy Services — Assistant System Engineer · 2015-09 – 2016-08 · 11 mo — Build Internal Tool using Perl, DB2 to check the health of different Database and monitor the successful and failure transaction Build Internal tool using Perl, DB2, Shell Scripting to incorporate schema changes, Database creation, Table creation and DML operations.
- Job: Tata Consultancy Services — Assistant System Engineer - Trainee · 2014-09 – 2015-08 · 11 mo
- School: Bharati Vidyapeeth — Bachelor of Technology - BTech, Computer Engineering
- School: Birla Public School,Pilani
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