Prashanth Singh ☁

Principal Salesforce Enterprise Architect - Go-to-Market Systems/Business Applications | Enterprise Applications| CRM | Technical Debt | Technology Leadership | Enterprise AI Platforms at Zscaler

Zscalerex-Broadcom Inc.ex-College Summit

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 Experience in com Full-cycle implementation & Agile methodology based Customization.

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 Experience working across various SFDC implementations covering Sales Cloud, Service Cloud & AppExchange applications.  Skilled in customizing standard objects and creating custom fields in Campaigns, Leads, Accounts, Contacts, Opportunities, Products, Price books, Cases, and Solution as per client’s need.  In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, Case Management.  Designed various custom objects, custom fields, role based page layouts, and custom Tabs.  Used Tabular, Summary and Matrix format to create Custom Reports, Report Types and Analytical Snapshots.  Created various Dynamic Dashboards & Dashboard components (Gauge, Metric, Pie Chart, Donut Chart, Funnel Chart, Line Chart) and various other components as per the client and application requirements  Hands-on experience in analysis, design, development, and testing of the SFDC application.  Created user Roles and Profiles, security controls and sharing settings (Object, field, record level settings) as per the organizational needs.  Experience in integrating Salesforce with ERP applications like SAP using Informatica-on-Demand, Cast Iron.  Experience in SFDC development using Apex classes and Triggers, Visual Force, com IDE, SOQL, SOSL.  Experience in data migration from ACT, Excel, MS outlook and Legacy Systems using Data Loader, Import Wizard, Informatica Data Loader.  Used sandbox mode for testing and migrated the code to the production instance in installments  Good Communication and inter-personal skills, accustomed to working in both large and small team environments.