Pedro Lucena
Digital Operations Engineer⚡️
GTM Index
- KAPAYA AGJOB
- Senior Solutions Eng4M
Senior Solutions Engineer
Kapaya AG
At Kapaya, we focus on custom-built, AI-driven workflows that connect data & systems and elevate how teams work. We enable clients to exploit the potential of low-code platforms.
- ONE PRODUCTIVITY GROUPJOB
- Senior Solutions Eng4M
Senior Solutions Engineer
One Productivity Group
At Kapaya, we focus on custom-built, AI-driven workflows that connect data & systems and elevate how teams work. We enable clients to exploit the potential of low-code platforms.
- SALECTIV - AI & AUTOMATIONJOB
- Digital Operations & GTM C…2Y 3M
Digital Operations & GTM Consultant
Salectiv - Ai & Automation
• Built end-to-end AI automation workflows for hospitality brands (Melía, Holiday Inn, Selina) using Make, and n8n across Housekeeping, Maintenance, Accounting, and Operations • Reduced manual workload by 80% in Reservations, Housekeeping, and Front Desk. • Speaker at Portuguese Embassy’s AI in Hospitality event (2024).
- GS ASSET MANAGEMENTJOB
- Founder and Property Mgr (…6Y 8M
Founder and Property Manager (exit June 2025)
GS Asset Management
- SELINAJOB
- Hotel Operations Mgr1Y 2M
Hotel Operations Manager
Selina
• Led day-to-day hotel operations for 84 rooms with 45 staff, reporting directly to Cluster GM. • Achieved consistent 80%+ occupancy and implemented SOPs across all departments. • Introduced cross-departmental automations reducing manual errors by 40%. • Trained front office team on guest satisfaction, upselling, and complaint resolution.
- Commercial PreOpening Mgr…5M
Commercial PreOpening Manager DACH
Selina
• Led new market business development across DACH region (DE, AT) and EMEA, developing multi-income revenue strategy with Regional Revenue Manager • Built strategic partnership network with 30+ OTAs, DMCs, tourism partners and airlines generating €150,000+ regional revenue through targeted event packages • Represented Selina at ITB Berlin '23
- Hotel Sales and Mktg Mgr11M
Hotel Sales and Marketing Manager
Selina
• Responsible for commercial pre-opening and Sales. • Negotiate country partnerships with DMCs, TOs, and event organizers • Managed Lisbon's property revenue across five business units (200+ beds). • Hired, trained and mentored a team of 4 people in Events, Coworking and F&B. • Represented Selina at the Web Summit (Real Estate) and at the Lisbon Real Estate Summit.
- QONTOJOB
- Head of Sales Operations -…4M
Head of Sales Operations - Consultant
Qonto
Served as Interim Head of Sales Operations, implementing HubSpot CRM, Talkdesk and systems infrastructure including hiring workflows, training systems, and CRM administration.
- UWC THAILANDJOB
- Operations Supervisor1Y 2M
Operations Supervisor
UWC Thailand
• Coordinated staffing, resource allocation and student activities for 90+ international students while serving as primary liaison for student well-being and career development guidance
- RESEARCHGATEJOB
- Advertising Account Execut…1Y 2M
Advertising Account Executive
ResearchGate
• Secured high-value enterprise accounts including Tesla, Pfizer, and Oxford and achieved top performance recognition within team.
- UNIPLACESJOB
- Market Development Mgr - UK1Y 1M
Market Development Manager - UK
Uniplaces
• Led supply market expansion strategy across 5 new UK cities, successfully acquiring 300K+ accommodation units
- Job: Kapaya AG — Senior Solutions Engineer · 2026-04 – present — At Kapaya, we focus on custom-built, AI-driven workflows that connect data & systems and elevate how teams work. We enable clients to exploit the potential of low-code platforms.
- Job: One Productivity Group — Senior Solutions Engineer · 2026-04 – present — At Kapaya, we focus on custom-built, AI-driven workflows that connect data & systems and elevate how teams work. We enable clients to exploit the potential of low-code platforms.
- Job: Salectiv - Ai & Automation — Digital Operations & GTM Consultant · 2024-05 – present — • Built end-to-end AI automation workflows for hospitality brands (Melía, Holiday Inn, Selina) using Make, and n8n across Housekeeping, Maintenance, Accounting, and Operations • Reduced manual workload by 80% in Reservations, Housekeeping, and Front Desk. • Speaker at Portuguese Embassy’s AI in Hospitality event (2024).
- Job: GS Asset Management — Founder and Property Manager (exit June 2025) · 2018-10 – 2025-06
- Job: Selina — Hotel Operations Manager · 2023-03 – 2024-05 — • Led day-to-day hotel operations for 84 rooms with 45 staff, reporting directly to Cluster GM. • Achieved consistent 80%+ occupancy and implemented SOPs across all departments. • Introduced cross-departmental automations reducing manual errors by 40%. • Trained front office team on guest satisfaction, upselling, and complaint resolution.
- Job: Selina — Commercial PreOpening Manager DACH · 2022-10 – 2023-03 — • Led new market business development across DACH region (DE, AT) and EMEA, developing multi-income revenue strategy with Regional Revenue Manager • Built strategic partnership network with 30+ OTAs, DMCs, tourism partners and airlines generating €150,000+ regional revenue through targeted event packages • Represented Selina at ITB Berlin '23
- Job: Qonto — Head of Sales Operations - Consultant · 2020-01 – 2020-05 — Served as Interim Head of Sales Operations, implementing HubSpot CRM, Talkdesk and systems infrastructure including hiring workflows, training systems, and CRM administration.
- Job: Selina — Hotel Sales and Marketing Manager · 2019-01 – 2019-12 — • Responsible for commercial pre-opening and Sales. • Negotiate country partnerships with DMCs, TOs, and event organizers • Managed Lisbon's property revenue across five business units (200+ beds). • Hired, trained and mentored a team of 4 people in Events, Coworking and F&B. • Represented Selina at the Web Summit (Real Estate) and at the Lisbon Real Estate Summit.
- Job: UWC Thailand — Operations Supervisor · 2017-07 – 2018-09 — • Coordinated staffing, resource allocation and student activities for 90+ international students while serving as primary liaison for student well-being and career development guidance
- Job: ResearchGate — Advertising Account Executive · 2016-04 – 2017-06 — • Secured high-value enterprise accounts including Tesla, Pfizer, and Oxford and achieved top performance recognition within team.
- Job: Uniplaces — Market Development Manager - UK · 2014-11 – 2015-12 — • Led supply market expansion strategy across 5 new UK cities, successfully acquiring 300K+ accommodation units
- School: Universidade Católica Portuguesa — Bachelor's degree, Law
Skills
Playbooks
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