Pankaj Agrawal
Operations & Customer Experience Leader | Product & Technical Engineering Program Mgt | GTM Launch & New Product Introduction | Cloud SaaS |
ex-CiscoI am an experienced operations leader with expertise in new product introduction and strategic direction for organizations.
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My skills include operational excellence, program management, streamlining processes, developing tools, and aligning global cross-functional teams to ensure impactful launches that are 98% on time. I build strong relationships with customers and vendors and generate multimillion-dollar recurring revenue streams through service monetization strategies. I excel at turning ambiguity into detailed solutions, managing risks, and delivering mitigation strategies across diverse business, technical, and service domains. I serve as a bridge between the business and technical sides of the company. In my free time, I enjoy learning, traveling, and gardening. I have worked and lived in India and the US, giving me a deep understanding of business culture, environment, and regulations in developed and emerging markets. As a former farmer, I know the importance of end-to-end management and timely intervention to ensure high-quality produce, as nature does not tolerate delays. Areas of strength and knowledge include: ++ NPI Program and Project Leadership ++ Technical Engineering Program Management ++ Process Optimization ++ Service Strategy & Support Planning ++ Vendor & Partner Management ++ New Product Introduction /Launch ++ Go-To-Market Strategy / Product Launches ++ Cloud (IaaS, PaaS, SaaS) Education: MBA Cornell | MS Telecommunications Engineering Industry Certifications: PMP |CCNA |MSCE |OCP | SCJP | AWS(CCP)
GTM Index
- NETAPPJOB
- Sr. Eng & Principal Partne…2Y 11M
Sr. Engineering & Principal Partner Program Manager - Google Cloud NetApp Volumes (GCNV)
NetApp
- PURE STORAGEJOB
- Head of Launch Operations…1Y 11M
Head of Launch Operations GTM
Pure Storage
As Head of Launch Operations, I lead Go-To-Market activities and global product launches for Pure Storage products. Defined the cross-functional GTM readiness framework to ensure new products are launched efficiently and on time. Leading digital transformation within operations. Managing company product roadmap and alignment across business units. Led key product launches.
- CISCOJOB
- Sr Mgr Programs Product Li…5Y 5M
Sr Manager Programs Product Life Cycle, Customer Experience (Data Center Virtualization)
Cisco
Drove the vision and direction of service strategy for cloud management and operating system software. Managed data center virtualization new product introduction programs.
- Global Service Delivery &…3Y 11M
Global Service Delivery & Product Life Cycle Manager
Cisco
Responsible for global service readiness for data center software products. Administered product recall programs and field communications.
- Program Mgr, Service Readi…4Y 5M
Program Manager, Service Readiness Engineering, Cisco Services
Cisco
Responsible for driving serviceability design in the wireless product line to increase customer satisfaction and reduce support costs. Managed acquisition integrations of services.
- POLYCOMJOB
- Global Product Line Mgr1Y 11M
Global Product Line Manager
Polycom
- Job: Pure Storage — Head of Launch Operations GTM · 2020 – 2021-12 · 1y 11mo — As Head of Launch Operations, I lead Go-To-Market activities and global product launches for Pure Storage products. Defined the cross-functional GTM readiness framework to ensure new products are launched efficiently and on time. Leading digital transformation within operations. Managing company product roadmap and alignment across business units. Led key product launches.
- Job: Cisco — Sr Manager Programs Product Life Cycle, Customer Experience (Data Center Virtualization) · 2015-01 – 2020-06 · 5y 5mo — Drove the vision and direction of service strategy for cloud management and operating system software. Managed data center virtualization new product introduction programs.
- Job: Cisco — Global Service Delivery & Product Life Cycle Manager · 2011-01 – 2014-12 · 3y 11mo — Responsible for global service readiness for data center software products. Administered product recall programs and field communications.
- Job: Cisco — Program Manager, Service Readiness Engineering, Cisco Services · 2007-07 – 2011-12 · 4y 5mo — Responsible for driving serviceability design in the wireless product line to increase customer satisfaction and reduce support costs. Managed acquisition integrations of services.
- Job: Polycom — Global Product Line Manager · 2006 – 2007 · 1y
- Job: NetApp — Sr. Engineering & Principal Partner Program Manager - Google Cloud NetApp Volumes (GCNV) · 2022 – 2024 · 2y
- School: Cornell Johnson Graduate School of Management — Master of Business Administration - MBA
- School: University of Colorado Boulder — Master of Science - MS, Telecommunications
- School: University of Colorado Boulder - Leeds School of Business — BS, Business Administration (Area of Emphasis Information Systems)
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