Pankaj Agrawal

Operations & Customer Experience Leader | Product & Technical Engineering Program Mgt | GTM Launch & New Product Introduction | Cloud SaaS |

Ciscoex-Polycomex-NetApp

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I am an experienced operations leader with expertise in new product introduction and strategic direction for organizations.

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My skills include operational excellence, program management, streamlining processes, developing tools, and aligning global cross-functional teams to ensure impactful launches that are 98% on time. I build strong relationships with customers and vendors and generate multimillion-dollar recurring revenue streams through service monetization strategies. I excel at turning ambiguity into detailed solutions, managing risks, and delivering mitigation strategies across diverse business, technical, and service domains. I serve as a bridge between the business and technical sides of the company. In my free time, I enjoy learning, traveling, and gardening. I have worked and lived in India and the US, giving me a deep understanding of business culture, environment, and regulations in developed and emerging markets. As a former farmer, I know the importance of end-to-end management and timely intervention to ensure high-quality produce, as nature does not tolerate delays. Areas of strength and knowledge include: ++ NPI Program and Project Leadership ++ Technical Engineering Program Management ++ Process Optimization ++ Service Strategy & Support Planning ++ Vendor & Partner Management ++ New Product Introduction /Launch ++ Go-To-Market Strategy / Product Launches ++ Cloud (IaaS, PaaS, SaaS) Education: MBA Cornell | MS Telecommunications Engineering Industry Certifications: PMP |CCNA |MSCE |OCP | SCJP | AWS(CCP)