Owen Clinton

GTM Engineer, Sales Ops @ Unstructured | AI Infrastructure | Building the Operational Infrastructure Behind Revenue Growth

United States837 followers

unstructured.ioex-University Recreation

ex-Zayo Group

I build the operational infrastructure that makes revenue teams run. Over the past several years I've lived on both sides of the handoff problem that kills growth at scaling SaaS companies.
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At JumpCloud I came in as the first deal desk hire and built the global deal desk function, owning quote to cash automation, CPQ, approval workflows, and the backend systems that connected sales to every downstream team. At Userpilot, I moved post-sale and led implementation projects across EMEA, working directly with customers to get product data feeding into their CRMs, informing their go-to-market motions, and building in-app engagement strategies that drove adoption and retention. Every company I've worked with has the same blind spot: the systems that win customers and the systems that keep them were built by different people who rarely talked to each other. What I'm focused on now is connecting that entire journey -- from first sales conversation through implementation, adoption, and renewal -- into something that actually runs together. Dual Irish-American citizen. Based in Dublin, Ohio.

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UNSTRUCTURED.IOJOB
1. GTM Eng, Sales Ops
  5M
USERPILOTJOB
1. Implementation Mgr
  1Y 5M
JUMPCLOUDJOB
1. Team Lead, Deal Desk
  5M
2. Senior Deal Desk Analyst
  1Y 1M
ZAYO GROUPJOB
1. Deal Management, Strategic…
  11M
2. Product Analyst
  11M
3. Order Expert
  1Y 6M
UNIVERSITY OF ARKANSAS AT FAYETTEVILLESCHOOL
1. Bachelor's Degree, Interna…
  5Y 5M
UNIVERSITY RECREATIONJOB
1. Student Mgr
  1Y 4M
2. Facility Supervisor
  1Y 8M
3. Service Center Attendant
  1Y 10M
4. Fitness Center Attendant
  2Y 9M
BISHOP WATTERSON HIGH SCHOOLSCHOOL
1. General Studies
  4Y 11M

Job: University Recreation — Student Manager · 2017-01 – 2018-05 · 1y 4mo — -Directly supervised and managed 20 UREC part-time staff employees including facility supervisors, service center attendants, facility assistants, lifeguards, fitness center attendants, climbing wall supervisors, fitness monitors -Oversaw day-to-day operations of a 225,000 square foot facility -Posted daily facility schedules and checked calendar requests to ensure events and classes were adequately conducted including any requested event set-up or tear-down -Initiated and led action plan for various emergencies ranging from injuries, weather-related, Code Adam, and threats -Serve as a direct contact for any events including set-up, break-down, and monitoring -Resolved any issues that may a…
Job: University Recreation — Fitness Center Attendant · 2015-08 – 2018-05 · 2y 9mo — -Monitor fitness center to ensure patron safety and enjoyable experience -Enforce all rules and regulations of the fitness center -Maintained the cleanliness of the gym area and equipment
Job: Zayo Group — Order Expert · 2018-11 – 2020-05 · 1y 6mo — - The go-to Subject Matter Expert by providing real-time support for sales and other internal groups. - Directly contributed $121,000 to the sales pipeline, supporting key telecom carrier accounts - Provide internal and external customers with a first-class experience by creating, processing, managing, troubleshooting, and resolving relevant order problems. - Work closely with product teams within Zayo to get approved pricing for renewals, upgrades, etc. - Project manage solutions process, including escalations and identify areas of process improvement to streamline order efficiency/data loading/bulk processing/automation/integration. - Facilitate orders received via the ASR queue.
Job: University Recreation — Service Center Attendant · 2016-07 – 2018-05 · 1y 10mo — -Provided excellent customer service to patrons through recreation equipment checkout, academic equipment reservations, and HPER activities and services -Ensure that laundry for various UREC and HHPR program areas is completed and in a timely matter -Assisted with opening and closing duties
Job: JumpCloud — Senior Deal Desk Analyst · 2022-03 – 2023-04 · 1y 1mo
Job: University Recreation — Facility Supervisor · 2016-09 – 2018-05 · 1y 8mo — -Monitor hallways and activities to ensure building and patron safety -Collected participant usage information while performing regular building checks -Assisted in maintenance of the facility, logging work orders when necessary -Set-up informational recreation equipment including basketball, volleyball, badminton, futsal, wallyball, and table-tennis -Lead facility tours for prospective members -Collected and monitored pool pH and chlorine levels
Job: Userpilot — Implementation Manager · 2024-08 – 2026-01 · 1y 5mo — - Lead EMEA Implementations: Own the customer onboarding journey across EMEA (Enterprise, MM, and SMB) by developing tailored implementation plans and configuring the Userpilot platform based on customer needs. - Drive Product Success: Consult with customers on UX strategies and product-led growth tactics to maximize engagement, adoption, and retention. - In-App Experience Guidance: Help define key user touchpoints and recommend in-app content strategies (e.g., onboarding flows, NPS, feature announcements). - Customer Training & Enablement: Provide training and resources to empower customers to leverage the platform independently and effectively. - Analytics & Insights: Guide customers on s…
Job: Zayo Group — Product Analyst · 2020-05 – 2021-04 · 11 mo — - Responsible for business analysis and resulting recommendations, including: forecasting sales and churn, pricing and financial analysis, and providing regular readouts on tracking to forecasts - Requirements gathering, use-case development, and definition of product vision and strategy - Be the expert in your product realm as well as key evangelist internally and externally - Responsible for communicating with customers and across sales and engineering teams to provide the best solutions for customers - Quick transitions between tactical execution and deep strategic thinking - Develop effective processes and administer training in order to facilitate sales and service delivery - Act as th…
Job: Zayo Group — Deal Management, Strategic Networks · 2021-04 – 2022-03 · 11 mo — - Responsible for commercial operations of strategic set of accounts including: deal construction, deal strategy and support, and contract reviews for material non-standard terms - Created a custom pricing model for a strategic account which led to the growth in new business with account totalling over $18 million in Total Contract Value over a 6 month period. - Understanding of pricing methodology and commercial terms with a demonstrated ability to negotiate. - Ownership and management of business cases for review and approval of material deals for strategic customers - Proactive and regular interaction with key sales partners and/or the customer to ensure deals meet the needs of the cust…
Job: JumpCloud — Team Lead, Deal Desk · 2023-04 – 2023-09 · 5 mo — - Managed a team of 5 global deal desk analysts. This included the recruitment, training, and management of all deal desk analysts on the team. - Operationalised the deal desk function which included the build out of quoting processes, construction of the deal desk playbook, and expansion of the team globally. - Led and managed the Deal Operations Function within Revenue Operations and assisted with Deal Structuring, Quoting and Pricing, Special Terms and Exception Approvals Management. - Accelerate deal cycles to close and maximize revenue by partnering with our sales reps in proposal building, pricing, quote generation and opportunity management in an effort to structure profitable and c…
Job: unstructured.io — GTM Engineer, Sales Ops · 2026-05 – present · 3 mo — I own the systems, data, and processes behind Unstructured's GTM engine — the full deal → close → expansion → renewal motion and the tooling that powers it. - HubSpot & Pipeline Integrity — Owner of HubSpot: architecture, data model, and governance. Keep pipeline, forecasting, and territory data clean and trustworthy enough to run the business on. - Cross-Functional Handoffs — Design the handoffs across Commercial, OEM, and Renewals pipelines — the stage gates, required fields, and context transfer that move a deal cleanly from Sales to Solutions to CS. - Territory & Capacity Planning — Built the data model and operating cadence for account assignment, territory design, and rep capacity —…
School: University of Arkansas at Fayetteville — Bachelor's Degree, International Relations and Affairs, Political Science · 2013 – 2018-06
School: Bishop Watterson High School — General Studies · 2009 – 2013

Skills

SalesforceautomationDocumentationOnboardingIT Project ImplementationSoftware ImplementationRelationship BuildingSales EnablementEnablementOperations ManagementFinancial Analysisrevenue operationsDeal Managementsales operationsSalesforce CPQdeal deskCustomer SuccessBusiness-to-Business (B2B)Customer Relationship Management (CRM)CommunicationManagement

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Owen Clinton

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