Nolan Smith
Helping you deliver your best brand experience🗣️
ex-WorkdayGTM Index
- POLYAIJOB
- Customer Success Account M…10M
Customer Success Account Management Shadow
PolyAI
• Collaborated with CSAM mentor to create and facilitate the account handoff document to simplify the internal transition of a newly onboarded customer between several teams. • Helped facilitate conversations with the customer (including C-Suite stakeholders) to align their business objectives with success criteria for current contracted terms. • Created future-facing account plan to monitor customer usage and identify areas for expansion after moving on from initial deployment and UAT. • Created resources to standardize and monitor health of CSAM's book of business and easily surface future action items for every customer
- GTM Specialist1Y 4M
GTM Specialist
PolyAI
- WORKDAYJOB
- Corporate Sales Developmen…1Y 6M
Corporate Sales Development Representative
Workday
- Achieved 110% annual attainment for FY25 - Maintained relationships with existing customers establishing regular touchpoints to ensure customer satisfaction and reduce churn. - Functioned as junior account manager, working cross functionally with Customer Base Account Executive to identify areas for customers to gain more value from existing subscription by aligning their goals with our offerings, generating new opportunities with renewals and contractual SSRs. - Initiated and managed outreach efforts to potential clients, utilizing email, phone calls, and LinkedIn to generate leads. - Collaborated closely with account executives to strategize and prioritize target accounts, ensuring lead…
- Solution Consultant Cohort3M
Solution Consultant Cohort
Workday
- Collaborated with solution consultant leadership to gain in-depth insights into the responsibilities and expectations of a Solution Consultant role. - Developed and implemented multiple strategies to effectively identify and address prospect challenges, delivering tailored solutions that highlight product value. - Designed and executed a customized platform walkthrough using a sandbox environment, considering specific technological requirements and comparisons to existing processes. - Crafted a tailored presentation, including a pitch deck and software demonstration, for a simulated customer scenario, addressing current software ecosystem challenges and illustrating how Workday solutions…
- CELONISJOB
- Senior BD Representative7M
Senior Business Development Representative
Celonis
• Supported a territory of 200+ green field companies • Created 107 opportunities through strategic prospecting and outreach, totaling an estimated $9M in pipeline for Account Executives to progress into late stages. • Developed cadences in SalesLoft with targeted goals and personas to ensure outreach is efficient, consisting of multiple touchpoints. • Led the onboarding of teammates including pitch practice, developing a natural talk track, and enhancing outreach strategies. • Coordinated with Account Executives to create specific plans for accounts by analyzing financial statements, press releases, and company values to align our product to strategic imperatives, thereby increasing meetin…
- BD Representative1Y 6M
Business Development Representative
Celonis
- FLORIDA SOUTHERN COLLEGEJOB
- Administrative VP1Y
Administrative Vice President
Florida Southern College
Responsible for chairing the senate body as well as running the senate elections. Working alongside the executive board to be able to conduct the business of Florida Southern's Student Government Association.
- VP of Administration and F…1Y 1M
Vice President of Administration and Finance
Florida Southern College
• Managed and distributed a budget of $264,000 to provide the campus with a variety of entertainment events throughout the academic year • Updated and maintained budget spending through an Excel spreadsheet • Promoted attendance at events through effective marketing efforts that reached multiple diverse audiences
- NORTHWESTERN MUTUALJOB
- College Financial Represen…4M
College Financial Representative
Northwestern Mutual
• Analyzed the client’s financial history and determine what plan they can take for financial success • Interpreted a client’s financial goals, outline a plan that best fits their needs • Maintained a relationship with the client and continue to consistently support them whenever they face any changes to their financial, or life situation • Monitored relations with potential clients using a CRM to diligently track and set meetings
- THETA CHI FRATERNITYJOB
- President1Y
President
Theta Chi Fraternity
• Established and created a social and professional brand for the chapter • Coordinated with recruitment chairman and executed a rush strategy focused on selling potential members on joining the fraternity • Awarded with the “Most Improved Chapter” award with International recognition • Managed and lead an executive team of nine officers and speared communication with international headquarters • Tracked performance of both chapter and members
- VP11M
Vice President
Theta Chi Fraternity
Oversee eleven different officer positions, with each one serving different roles, requiring high levels of delegation, coordination, time management, and multitasking.
- APEX PARK AND RECREATION DISTRICTJOB
- Senior Lifeguard5Y 3M
Senior Lifeguard
Apex Park and Recreation District
Worked as a lifeguard, and was promoted to a manager of the other lifeguards at the George J. Meyers swimming pool.
- Job: Florida Southern College — Vice President of Administration and Finance · 2019-04 – 2020-05 — • Managed and distributed a budget of $264,000 to provide the campus with a variety of entertainment events throughout the academic year • Updated and maintained budget spending through an Excel spreadsheet • Promoted attendance at events through effective marketing efforts that reached multiple diverse audiences
- Job: PolyAI — Customer Success Account Management Shadow · 2025-10 – present — • Collaborated with CSAM mentor to create and facilitate the account handoff document to simplify the internal transition of a newly onboarded customer between several teams. • Helped facilitate conversations with the customer (including C-Suite stakeholders) to align their business objectives with success criteria for current contracted terms. • Created future-facing account plan to monitor customer usage and identify areas for expansion after moving on from initial deployment and UAT. • Created resources to standardize and monitor health of CSAM's book of business and easily surface future action items for every customer
- Job: Florida Southern College — Administrative Vice President · 2020-05 – 2021-05 — Responsible for chairing the senate body as well as running the senate elections. Working alongside the executive board to be able to conduct the business of Florida Southern's Student Government Association.
- Job: Workday — Solution Consultant Cohort · 2024-08 – 2024-11 — - Collaborated with solution consultant leadership to gain in-depth insights into the responsibilities and expectations of a Solution Consultant role. - Developed and implemented multiple strategies to effectively identify and address prospect challenges, delivering tailored solutions that highlight product value. - Designed and executed a customized platform walkthrough using a sandbox environment, considering specific technological requirements and comparisons to existing processes. - Crafted a tailored presentation, including a pitch deck and software demonstration, for a simulated customer scenario, addressing current software ecosystem challenges and illustrating how Workday solutions…
- Job: Northwestern Mutual — College Financial Representative · 2020-08 – 2020-12 — • Analyzed the client’s financial history and determine what plan they can take for financial success • Interpreted a client’s financial goals, outline a plan that best fits their needs • Maintained a relationship with the client and continue to consistently support them whenever they face any changes to their financial, or life situation • Monitored relations with potential clients using a CRM to diligently track and set meetings
- Job: Celonis — Senior Business Development Representative · 2023-02 – 2023-09 — • Supported a territory of 200+ green field companies • Created 107 opportunities through strategic prospecting and outreach, totaling an estimated $9M in pipeline for Account Executives to progress into late stages. • Developed cadences in SalesLoft with targeted goals and personas to ensure outreach is efficient, consisting of multiple touchpoints. • Led the onboarding of teammates including pitch practice, developing a natural talk track, and enhancing outreach strategies. • Coordinated with Account Executives to create specific plans for accounts by analyzing financial statements, press releases, and company values to align our product to strategic imperatives, thereby increasing meetin…
- Job: Theta Chi Fraternity — President · 2019-12 – 2020-12 — • Established and created a social and professional brand for the chapter • Coordinated with recruitment chairman and executed a rush strategy focused on selling potential members on joining the fraternity • Awarded with the “Most Improved Chapter” award with International recognition • Managed and lead an executive team of nine officers and speared communication with international headquarters • Tracked performance of both chapter and members
- Job: Apex Park and Recreation District — Senior Lifeguard · 2014-04 – 2019-07 — Worked as a lifeguard, and was promoted to a manager of the other lifeguards at the George J. Meyers swimming pool.
- Job: Celonis — Business Development Representative · 2021-08 – 2023-02
- Job: Theta Chi Fraternity — Vice President · 2019-01 – 2019-12 — Oversee eleven different officer positions, with each one serving different roles, requiring high levels of delegation, coordination, time management, and multitasking.
- Job: PolyAI — GTM Specialist · 2025-04 – present
- Job: Workday — Corporate Sales Development Representative · 2023-10 – 2025-04 — - Achieved 110% annual attainment for FY25 - Maintained relationships with existing customers establishing regular touchpoints to ensure customer satisfaction and reduce churn. - Functioned as junior account manager, working cross functionally with Customer Base Account Executive to identify areas for customers to gain more value from existing subscription by aligning their goals with our offerings, generating new opportunities with renewals and contractual SSRs. - Initiated and managed outreach efforts to potential clients, utilizing email, phone calls, and LinkedIn to generate leads. - Collaborated closely with account executives to strategize and prioritize target accounts, ensuring lead…
- School: Florida Southern College — Bachelor of Science - BS, Software Administration
Skills
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