Michael Mallett

VP Strategy | Anticipating the future of CX with Digital & AI | Founder, Experience Foresight | ex-Medallia -​> drove $150M+ Digital ARR growth, IPO and PE exits, & GenAI GTM and development

Experience Foresightex-Croverex-Medallia

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VP of Strategy and C-Suite Advisor with 15+ years driving GTM, Solutions, Product, and Enablement across CX, Digital, and AI.

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Most recently at Medallia, I held three VP of Strategy roles and grew its digital business to $150M+ ARR, drove IPO and PE exits, identified and scaled 3 acquisitions, built 12 alliances, and launched Medallia GenAI. I now advise in these same areas while also actively pursuing full-time employment for the right It's my belief that Strategic Foresight coupled with Human-Centric, Agentic AI Experience solutions will create sustainable growth strategies and differentiated value outcomes in an increasingly digital and AI world. I call this 'Experience I identify as a cross-disciplinary generalist who bridges the gap between ideation, experiential design, innovation, consultative solution sales, customer success, and evangelistic enablement. And I'm driven by a core set of values: being a player-coach, maintaining a growth mindset, being loyally mission-driven, and acting as a relentless pursuer of excellence and innovation. I'm consistently told this all makes me a one-of-a-kind professional and I'm grateful for all who helped me become who I My career has been defined by a proven ability to individually perform then scale roles, teams, and LOB growth. I helped launch a west market research practice and then a CX consulting practice in my next company. I'm most known for my time with Medallia, where after joining a Medallia right at Series D, I ended up championing, integrating, and leading the growth of arguably the most impactful acquisition in company history and the CEM/CFM space in Medallia Across various GTM roles, I architected & drove the Digital business from 1 product, $3M ARR and 30 customers to 3 core products, ~$150M ARR, and ~1000 customers. I also personally contributed 5M–$15M ARR annually, earning 4x President’s Club and Global Principal of the Year honors. Digital growing by over 40% YoY was a key driver of its IPO at $34/share for 5B and PE exit for 4B. This is why I was asked to lead Product for Digital and the development of GenAI at the same time. Over 12 years, I co-designed, developed, enabled, and sold 10+ solutions, 25+ products, 12 alliances, 3 acquisitions, 100s of GTM assets, 5 GenAI apps and 2 complimentary Digital apps, and multi-year product I'm honored my past work has been featured in CRMBuyer, The AI Journal, CMSWire, The Agile Brand Podcast, and Adobe Summit and humbled to have this career story. Let's talk about the future.