Lisa Moore
Senior Program Manager | Translating business objectives into defined deliverables & outcomes | AI & data driven | Ex-Slack, Ex-Autodesk
I am a strategic senior program manager with a passion for turning business goals into the how and ultimately, the outcome.
More
With over eight years of experience in customer success and go-to-market (GTM) strategy, I excel at taking business objectives and translating them into defined concepts then driving projects from discovery to launch with a strong focus on measurable deliverables. I thrive in creating the connection in cross-functional teams to create a cohesive, final solution for internal stakeholders and customers, while aligning individual team goals into one unified objective. As the connector across teams, I translate data points into the story behind the why.
GTM Index
- STEALTH AI STARTUPJOB
- GTM Lead5M
GTM Lead
Stealth AI Startup
- SMARTSHEETJOB
- Sr. Program Mgr - Scaled C…7M
Sr. Program Manager - Scaled Customer Success
Smartsheet
- Developed a data-triggered digital-first engagement strategy for Customer Success Managers (CSMs) to proactively address customer churn. - Enabled CSM teams with technical workflows to enhance customer product usage and retention rates. - Designed governance processes for program intake, approval, enablement, and launch, ensuring smooth execution. - Led team project intake and roadmap with customer success leadership to prioritize resources effectively.
- SLACKJOB
- Principal Program Mgr - Di…1Y 9M
Principal Program Manager - Digital Customer Success
Slack
- Designed and implemented digital initiatives to support managed and unmanaged customers, from mid-market through enterprise, including short form YouTube videos on Slack use cases, email cadences, and Slack.com/successhub - Developed strategy to revitalize Slack.com/successhub to better support customer and CSM needs, resulting in 111% increase in YOY views - Crafted how to map customer journeys to customers' "jobs to be done" to support business goals of expanding Slack usage within customer organizations - Launched an enablement plan for a customer success team, including "day-in-the-life" videos, and an automated feedback system to enhance team efficiency and customer interaction, resu…
- AUTODESKJOB
- Program Mgr - Global Custo…2Y 2M
Program Manager - Global Customer Success Actions
Autodesk
- Designed and implemented digital and human-engagement strategy for Customer Success teams to connect with customers in the onboarding, adoption, and renewal phases. - Facilitated and led cross-team alignment and collaboration across marketing, product, strategy, operations, and customer success. - Developed strategies to create a cohesive journey and experience for customers, from new purchase through product utilization and ultimately renewal by connecting marketing, customer success, and data analytics. - Created process to request, design, and launch Customer Success Actions. - Created enablement materials and lead trainings for customer success teams to enhance or develop new skill se…
- Customer Success III - BIM…1M
Customer Success III - BIM 360 Design
Autodesk
- Promoted to Senior Customer Success level due to creation and implementation of processes for the ABC Pro (BIM 360 Design) Customer Success Team.
- Customer Success - BIM 360…1Y 7M
Customer Success - BIM 360 Design
Autodesk
- Developed processes, email templates, and campaigns for BIM 360 Design Customer Success team. - Acting Project Manager for the human and digital experience for BIM 360 Design customers. Coordinated and developed new processes including new process for direct sales renewals, content inventory of all BIM 360 Design materials, coordination of timelines for all customer-facing communication. - Created reporting for the BIM 360 Design CSS team to identify trends, expansion opportunities, and churn-risk accounts within Salesforce. - LUMA Site Lead for Autodesk's Denver office. - Member of Denver Customer Success site team; lead Denver customer success organization in new initiatives and trainin…
- MAXWELLJOB
- Senior Enterprise Customer…7M
Senior Enterprise Customer Success Manager
Maxwell
- Led Go-To-Market team; collaborated with internal VPs and Directors to manage feature releases, create marketing campaigns, and train internal teams on new features. - Created and tracked Customer Success KPIs. - Acting Customer Success Team manager while director was on extended leave. - Created strategy and trained Customer Success team on pitching and administering paid features. - Designed and implemented repeatable customer onboarding processes, which included variations for customer tiers. - Developed unique strategies with clients' C-Suites to improve product adoption, including customized recorded video trainings, internal email campaigns, and metrics to measure adoption. - Led so…
- FAREHARBORJOB
- Senior Customer Success An…8M
Senior Customer Success Analyst
FareHarbor
- Managed and trained Customer Success Analysts on internal processes, Google Analytics, and managing client interactions. - Developed and implemented new processes for the Customer Success team to engage and retain clients on an individual and mass interaction level. This included implementing a quality control process on software implementation for new customers, creating automated reporting to identify churn-risk and potential revenue expansion customers, and developing a new digital nurture stream to target small businesses which included email campaigns and webinars, - Created and monitored KPIs for the Customer Success team. - Identified and increased revenue with growth potential cl…
- Customer Success Analyst1Y
Customer Success Analyst
FareHarbor
- Managed the small business segment, comprising 1/4 of FareHarbor's clients and revenue. - Proactively promoted to role due to additional engagement with Customer Support team. - Developing ongoing strategies to engage clients throughout the entire lifecycle, including onboarding, product adoption, and creating active promoters. - Implemented data usage to identify at risk clients and clients with growth potential. - Improved processes across internal teams to create a seamless client experience.
- Client Onboard Specialist5M
Client Onboard Specialist
FareHarbor
- Trained new clients on FareHarbor's software. - Facilitated implementation of FareHarbor SaaS on client's websites. - Conducted client trainings in English and Spanish.
- Job: Autodesk — Customer Success - BIM 360 Design · 2019-09 – 2021-04 · 1y 7mo — - Developed processes, email templates, and campaigns for BIM 360 Design Customer Success team. - Acting Project Manager for the human and digital experience for BIM 360 Design customers. Coordinated and developed new processes including new process for direct sales renewals, content inventory of all BIM 360 Design materials, coordination of timelines for all customer-facing communication. - Created reporting for the BIM 360 Design CSS team to identify trends, expansion opportunities, and churn-risk accounts within Salesforce. - LUMA Site Lead for Autodesk's Denver office. - Member of Denver Customer Success site team; lead Denver customer success organization in new initiatives and trainin…
- Job: FareHarbor — Client Onboard Specialist · 2016-11 – 2017-04 · 5 mo — - Trained new clients on FareHarbor's software. - Facilitated implementation of FareHarbor SaaS on client's websites. - Conducted client trainings in English and Spanish.
- Job: Smartsheet — Sr. Program Manager - Scaled Customer Success · 2025-07 – 2026-02 · 7 mo — - Developed a data-triggered digital-first engagement strategy for Customer Success Managers (CSMs) to proactively address customer churn. - Enabled CSM teams with technical workflows to enhance customer product usage and retention rates. - Designed governance processes for program intake, approval, enablement, and launch, ensuring smooth execution. - Led team project intake and roadmap with customer success leadership to prioritize resources effectively.
- Job: FareHarbor — Customer Success Analyst · 2017-04 – 2018-04 · 1y — - Managed the small business segment, comprising 1/4 of FareHarbor's clients and revenue. - Proactively promoted to role due to additional engagement with Customer Support team. - Developing ongoing strategies to engage clients throughout the entire lifecycle, including onboarding, product adoption, and creating active promoters. - Implemented data usage to identify at risk clients and clients with growth potential. - Improved processes across internal teams to create a seamless client experience.
- Job: FareHarbor — Senior Customer Success Analyst · 2018-05 – 2019-01 · 8 mo — - Managed and trained Customer Success Analysts on internal processes, Google Analytics, and managing client interactions. - Developed and implemented new processes for the Customer Success team to engage and retain clients on an individual and mass interaction level. This included implementing a quality control process on software implementation for new customers, creating automated reporting to identify churn-risk and potential revenue expansion customers, and developing a new digital nurture stream to target small businesses which included email campaigns and webinars, - Created and monitored KPIs for the Customer Success team. - Identified and increased revenue with growth potential cl…
- Job: Slack — Principal Program Manager - Digital Customer Success · 2023-07 – 2025-04 · 1y 9mo — - Designed and implemented digital initiatives to support managed and unmanaged customers, from mid-market through enterprise, including short form YouTube videos on Slack use cases, email cadences, and Slack.com/successhub - Developed strategy to revitalize Slack.com/successhub to better support customer and CSM needs, resulting in 111% increase in YOY views - Crafted how to map customer journeys to customers' "jobs to be done" to support business goals of expanding Slack usage within customer organizations - Launched an enablement plan for a customer success team, including "day-in-the-life" videos, and an automated feedback system to enhance team efficiency and customer interaction, resu…
- Job: Autodesk — Program Manager - Global Customer Success Actions · 2021-05 – 2023-07 · 2y 2mo — - Designed and implemented digital and human-engagement strategy for Customer Success teams to connect with customers in the onboarding, adoption, and renewal phases. - Facilitated and led cross-team alignment and collaboration across marketing, product, strategy, operations, and customer success. - Developed strategies to create a cohesive journey and experience for customers, from new purchase through product utilization and ultimately renewal by connecting marketing, customer success, and data analytics. - Created process to request, design, and launch Customer Success Actions. - Created enablement materials and lead trainings for customer success teams to enhance or develop new skill se…
- Job: Maxwell — Senior Enterprise Customer Success Manager · 2019-01 – 2019-08 · 7 mo — - Led Go-To-Market team; collaborated with internal VPs and Directors to manage feature releases, create marketing campaigns, and train internal teams on new features. - Created and tracked Customer Success KPIs. - Acting Customer Success Team manager while director was on extended leave. - Created strategy and trained Customer Success team on pitching and administering paid features. - Designed and implemented repeatable customer onboarding processes, which included variations for customer tiers. - Developed unique strategies with clients' C-Suites to improve product adoption, including customized recorded video trainings, internal email campaigns, and metrics to measure adoption. - Led so…
- Job: Stealth AI Startup — GTM Lead · 2026-05 – present · 3 mo
- Job: Autodesk — Customer Success III - BIM 360 Design · 2021-04 – 2021-05 · 1 mo — - Promoted to Senior Customer Success level due to creation and implementation of processes for the ABC Pro (BIM 360 Design) Customer Success Team.
- School: University of Denver — BA, Communication Management (Public Relations focus), Spanish Minor
- School: Universidad Pablo de Olavide — Spanish Language and Literature- International Student Program
Skills
Playbooks
All playbooks →No playbooks indexed for this profile yet.
More GTM Engineers
Browse all →- Adnan Thajammul Hussain MannaCareer Coach, Head of GTM | Founder @ localcontact.ai | Clients from JP Morgan, Tesla, Capgemini, Mercedes, Renault, EY, Microsoft, Google | Helped build 3 Clay alternatives
LocalContact.ai
- Yogi G.The Acceleration Guy | Everything got faster. So can you. | Daily content on AI, Career and GTM | Not a coder, shipping apps left right and center
Stealth AI Startup
ex-Amaze
- Laurens NysFounder @ GTM Sigma │ Deploying AI in vertical companies
GTM SIGMA
ex-SAM Recruitment
- Pavlo DzybaI find the data off-the-shelf tools can’t → targeted pipeline | GTM Data Engineer | Clay Club Leader Ukraine
8reach
ex-Raters Group Ltd.
