Jules Kabamba, PMP
Senior / Staff Technical Program Manager | AI/ML Platforms · Data & GTM Systems | Enterprise Transformation | Q2C Optimization · CRM · BI & Automation | Advisory Board Member
Throughout my career, one theme has remained constant: I enjoy transforming complex business challenges into scalable solutions that enable organizations to execute
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Whether leading enterprise programs, modernizing platforms, or redesigning operating models, I am most energized by bringing structure to ambiguity—connecting strategy, technology, and people to deliver meaningful business I have led cross-functional initiatives spanning AI, enterprise SaaS, cloud platforms, data analytics, and business transformation, partnering with Product, Engineering, Operations, Data, and Go-to-Market teams to drive alignment and execution at I believe Technical Program Management is more than managing timelines and dependencies. The strongest TPMs create clarity where complexity exists, translate business strategy into actionable execution, and build the operating mechanisms that allow teams to move faster with As organizations enter an AI-driven era, I believe the opportunity is not simply automating existing processes—it is fundamentally rethinking how organizations plan, collaborate, make decisions, and scale. I am passionate about applying AI, business architecture, and disciplined execution practices to help organizations evolve their operating models and achieve measurable My areas of focus include:• Enterprise Technical Program Management• AI-Enabled Delivery & Transformation• Cloud Platforms & Enterprise Systems• Business Process Optimization & Operating Models• Product & Engineering Operations• Cross-Functional Leadership• Agile / SAFe Execution & Governance• Executive Communication & Decision Frameworks• Go-to-Market ReadinessI am a PMP and Certified ScrumMaster (CSM) who believes great Technical Program Managers do more than deliver initiatives—they create the alignment, systems, and clarity that enable organizations and teams to perform at their best.
GTM Index
- SERVICENOW – THE ENTERPRISE CLOUD COMPANYJOB
- Senior Technical Program Mgr2Y 11M
Senior Technical Program Manager – Business Intelligence & GTM Tooling
ServiceNow – The Enterprise Cloud Company
Joined the Customer Excellence BI & GTM team to lead a cross-functional portfolio of AI, BI, and GTM tooling programs for Sales, Marketing, and RevOps. Owned GTM data and tooling strategy, integrations, and change management to make revenue motions more predictable and data‑driven. Owned a cross-functional portfolio of 20+ AI, BI, and GTM tooling programs for Sales, Marketing, and RevOps, improving forecast accuracy from roughly the mid-70s to the mid-80s percent range for key segments (≈8–12 point gain). Shaped GTM data and tooling strategy with GTM, RevOps, and platform leaders, aligning annual roadmaps and investments that supported tens of millions of dollars in qualified pipeline and…
- Senior Technical Program Mgr1Y 11M
Senior Technical Program Manager – Quote-to-Cash Optimization
ServiceNow – The Enterprise Cloud Company
Joined the Customer & Partner Operations team to lead large-scale Quote-to-Cash optimization across pricing, quoting, ordering, billing, and entitlement systems. Owned the program roadmap, process integration, and cross-functional change management to reduce cycle time, improve data quality, and strengthen revenue process predictability across CRM/CPQ and downstream billing and analytics platforms. Led end-to-end Quote-to-Cash optimization programs across pricing, quoting, ordering, billing, and entitlement, reducing Q2C cycle time for selected motions from roughly 20–25 days to 16–20 days (≈10–20% faster) and improving revenue predictability. Managed a portfolio of ~8–12 Q2C initiatives…
- Senior Technical Program Mgr1Y 11M
Senior Technical Program Manager – Analytics
ServiceNow – The Enterprise Cloud Company
Joined the Customer & Partner Ops BI & Analytics team to lead product‑oriented analytics programs and core platform migrations. Owned the analytics roadmap, major BI stack migrations, and executive reporting used to steer hundreds of millions of dollars in revenue and spend. Led product-oriented analytics programs for Customer & Partner Operations, delivering financial and operational dashboards used in monthly and quarterly reviews to guide decisions on hundreds of millions of dollars in revenue and operating spend. Acted as primary program lead for a 15+ initiative C&P Ops BI & Analytics portfolio, increasing on-time delivery of analytics projects from roughly 70% to ~85–90% and improvi…
- DELL TECHNOLOGIESJOB
- Program Mgr - Digital Fulf…3Y 11M
Program Manager - Digital Fulfillment
Dell Technologies
- Product Owner1Y 11M
Product Owner
Dell Technologies
Product Owner for internal platforms supporting Digital Fulfillment and Software Delivery. Drove feature prioritization, backlog health, and Agile delivery to improve platform adoption, revenue outcomes, and customer-facing digital experiences. Prioritized product features and platform enhancements using business value, customer feedback, and operational impact as primary criteria, contributing to measurable improvements in feature adoption rate and revenue-supporting capabilities. Translated business needs and stakeholder requirements into well-defined epics and user stories, collaborating with engineering and data teams to sharpen acceptance criteria and reduce rework during sprint deli…
- Senior Technical Analyst2Y 11M
Senior Technical Analyst
Dell Technologies
Senior Technical Analyst supporting production systems, integrations, and technical operations across Digital Fulfillment and Software Delivery. Owned end-to-end technical delivery and operational readiness for critical business systems and multi-team projects. Managed end-to-end technical projects for production systems and integrations, covering requirements, design, build, test, deployment, and operational handoff, coordinating across engineering, operations, and business stakeholders. Served as a technical expert and point of escalation for complex system issues, analyzing root causes, designing solutions, and driving resolution to maintain 24/7 system stability and availability. Imp…
- Q2EBANKINGJOB
- Software Eng5M
Software Engineer
Q2ebanking
Software Engineer at Q2, a leading provider of digital banking and lending solutions serving over 1,300 financial institutions and fintech clients. Focused on delivering high-quality enterprise software features in a fast-paced, test-driven environment with emphasis on code quality, reliability, and client-facing solution stability. Designed, developed, and enhanced features for Q2's enterprise digital banking platform using Test-Driven Development (TDD), improving code quality, test coverage, and long-term maintainability across front-end and back-end components. Debugged and resolved technical issues in a complex multi-tier system spanning front-end, Windows- and Linux-based back-end se…
- GOOGLEJOB
- Cloud Infrastructure Eng1Y 11M
Cloud Infrastructure Engineer
Google
Cloud Infrastructure Engineer at Google Austin, supporting large-scale cloud infrastructure and application deployments with a focus on security, reliability, and scalability. Contributed to production-grade monitoring, deployment process improvements, and infrastructure reliability practices aligned with Google's Site Reliability Engineering (SRE) principles. Supported cloud infrastructure provisioning and application deployments across production environments, ensuring systems met security, reliability, and scalability requirements for large-scale services. Implemented and improved monitoring, alerting, and deployment processes aligned with Google's DORA and SRE practices, contributing…
- Job: ServiceNow – The Enterprise Cloud Company — Senior Technical Program Manager – Business Intelligence & GTM Tooling · 2024 – 2026 · 2y — Joined the Customer Excellence BI & GTM team to lead a cross-functional portfolio of AI, BI, and GTM tooling programs for Sales, Marketing, and RevOps. Owned GTM data and tooling strategy, integrations, and change management to make revenue motions more predictable and data‑driven. Owned a cross-functional portfolio of 20+ AI, BI, and GTM tooling programs for Sales, Marketing, and RevOps, improving forecast accuracy from roughly the mid-70s to the mid-80s percent range for key segments (≈8–12 point gain). Shaped GTM data and tooling strategy with GTM, RevOps, and platform leaders, aligning annual roadmaps and investments that supported tens of millions of dollars in qualified pipeline and…
- Job: ServiceNow – The Enterprise Cloud Company — Senior Technical Program Manager – Quote-to-Cash Optimization · 2023 – 2024 · 1y — Joined the Customer & Partner Operations team to lead large-scale Quote-to-Cash optimization across pricing, quoting, ordering, billing, and entitlement systems. Owned the program roadmap, process integration, and cross-functional change management to reduce cycle time, improve data quality, and strengthen revenue process predictability across CRM/CPQ and downstream billing and analytics platforms. Led end-to-end Quote-to-Cash optimization programs across pricing, quoting, ordering, billing, and entitlement, reducing Q2C cycle time for selected motions from roughly 20–25 days to 16–20 days (≈10–20% faster) and improving revenue predictability. Managed a portfolio of ~8–12 Q2C initiatives…
- Job: ServiceNow – The Enterprise Cloud Company — Senior Technical Program Manager – Analytics · 2022 – 2023 · 1y — Joined the Customer & Partner Ops BI & Analytics team to lead product‑oriented analytics programs and core platform migrations. Owned the analytics roadmap, major BI stack migrations, and executive reporting used to steer hundreds of millions of dollars in revenue and spend. Led product-oriented analytics programs for Customer & Partner Operations, delivering financial and operational dashboards used in monthly and quarterly reviews to guide decisions on hundreds of millions of dollars in revenue and operating spend. Acted as primary program lead for a 15+ initiative C&P Ops BI & Analytics portfolio, increasing on-time delivery of analytics projects from roughly 70% to ~85–90% and improvi…
- Job: Dell Technologies — Product Owner · 2018 – 2019 · 1y — Product Owner for internal platforms supporting Digital Fulfillment and Software Delivery. Drove feature prioritization, backlog health, and Agile delivery to improve platform adoption, revenue outcomes, and customer-facing digital experiences. Prioritized product features and platform enhancements using business value, customer feedback, and operational impact as primary criteria, contributing to measurable improvements in feature adoption rate and revenue-supporting capabilities. Translated business needs and stakeholder requirements into well-defined epics and user stories, collaborating with engineering and data teams to sharpen acceptance criteria and reduce rework during sprint deli…
- Job: Dell Technologies — Senior Technical Analyst · 2016 – 2018 · 2y — Senior Technical Analyst supporting production systems, integrations, and technical operations across Digital Fulfillment and Software Delivery. Owned end-to-end technical delivery and operational readiness for critical business systems and multi-team projects. Managed end-to-end technical projects for production systems and integrations, covering requirements, design, build, test, deployment, and operational handoff, coordinating across engineering, operations, and business stakeholders. Served as a technical expert and point of escalation for complex system issues, analyzing root causes, designing solutions, and driving resolution to maintain 24/7 system stability and availability. Imp…
- Job: Q2ebanking — Software Engineer · 2016-01 – 2016-06 · 5 mo — Software Engineer at Q2, a leading provider of digital banking and lending solutions serving over 1,300 financial institutions and fintech clients. Focused on delivering high-quality enterprise software features in a fast-paced, test-driven environment with emphasis on code quality, reliability, and client-facing solution stability. Designed, developed, and enhanced features for Q2's enterprise digital banking platform using Test-Driven Development (TDD), improving code quality, test coverage, and long-term maintainability across front-end and back-end components. Debugged and resolved technical issues in a complex multi-tier system spanning front-end, Windows- and Linux-based back-end se…
- Job: Google — Cloud Infrastructure Engineer · 2014 – 2015 · 1y — Cloud Infrastructure Engineer at Google Austin, supporting large-scale cloud infrastructure and application deployments with a focus on security, reliability, and scalability. Contributed to production-grade monitoring, deployment process improvements, and infrastructure reliability practices aligned with Google's Site Reliability Engineering (SRE) principles. Supported cloud infrastructure provisioning and application deployments across production environments, ensuring systems met security, reliability, and scalability requirements for large-scale services. Implemented and improved monitoring, alerting, and deployment processes aligned with Google's DORA and SRE practices, contributing…
- Job: Dell Technologies — Program Manager - Digital Fulfillment · 2019 – 2022 · 3y
- School: Texas State University — Bachelor’s Degree, Computer Information Systems
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