Jacob Rigoli

Enterprise Operations and Growth Executive | Ops, GTM & Revenue Optimization | $850M Portfolio Scale | MIS / PMP® / MBA

Sacramento, California, United States

The Art of Education University

ex-Classkick

ex-SchoolMint

I am a data-driven Business Unit General Manager and Enterprise Operations Leader with over 20 years of experience managing complex multi-million dollar portfolios, leading high-visibility corporate turnarounds, and engineering scalable revenue operations.
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My career bridges foundational big-firm consulting at IBM Global Business Services, a 12-year VP-level with portfolios peaking at $850M/year, and executive chapters navigating sharp macroeconomic volatility in private equity-backed technology I step into ambiguous or disrupted environments to engineer repeatable operational architectures. Whether directing a 450+ person national delivery team, supporting post-merger integrations for a $721M acquisition, or redesigning commercial models during a capital crisis, I evaluate the enterprise through a rigorous analytical lens. I drive business decisions using predictive financial models validated by explicit statistical parameters, isolating the variables that drive outcomes while eliminating non-predictive noise. I firmly believe perfection is the enemy of execution; where data is sparse, I deploy high-fidelity operational heuristics to establish rapid, evidence-based frameworks that protect and improve the bottom Core Executive Capabilities include:--Comprehensive accountability for enterprise operations spanning 7,000+ customer nodes, multi-tiered nationwide workforces, and the execution of portfolios up to $850M in active --Intervening during market contraction to align pricing models to value perception—improving average licensing profitability by up to 20%—while collapsing silos to optimize cost-to-serve and maximize Customer Lifetime Value --Grounded in Management Information Systems (MIS) and early JAVA and IBM WebSphere roots, utilizing SQL and deploying advanced AI automation frameworks (such as Dust, Codex, and Anti-Gravity) alongside predictive health scoring equations (‭T(d)‬ & T(e)) to anticipate risk and maximize operational --[Outside of work / Community Involvement] Driving long-term solvency and structural modernization across county commissions and non-profit boards. Spearheading the financial restructuring of civic balance sheets, championing regional tourism frameworks to expand public income streams, and deliberately leveraging community asset preservation to connect disparate socioeconomic circles through consistent, long-term community advocacy.

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THE ART OF EDUCATION UNIVERSITYJOB
1. Business Unit Leader (Seni…
  2Y 9M
CLASSKICKJOB
1. Executive Consultant & GTM…
  8M
SCHOOLMINTJOB
1. Chief Customer Officer
  1Y
SAVVAS LEARNING COMPANYJOB
1. VP
  2Y 1M
PEARSON EDUCATION SERVICES PRIVATE LIMITEDJOB
1. VP
  5Y 11M
2. Dir
  2Y
3. Dir of Professional Services
  4Y 4M
IBMJOB
1. Management Consultant & Fi…
  8Y
2. Senior Program Mgr - Enter…
  1Y 11M
3. Systems Eng & Enterprise A…
  1Y 6M
SONITRONIES, S.A. DE C.V.JOB
1. Systems Analyst & Technica…
  5M

Job: The Art of Education University — Business Unit Leader (Senior Director, Retention & Expansion) | The Art of Education University · 2024-01 – present · 2y 7mo — Engineered a comprehensive commercial turnaround framework delivering 6 consecutive quarters of net retention/expansion targets, capturing full-year quotas 3 months early, driving a 45% expansion of the overall contract portfolio, and optimizing gross margins through strategic market repricing and advanced data health scoring. --Managed full P&L accountability for the business unit during a sharp industry-wide funding contraction; built an alternative capital playbook that generated a 45% net increase in total contract value (TCV) commitments, expanding enterprise market footprint. --Carefully adjusted enterprise contract pricing upwards—improving average booking profitability by up to 20…
Job: Classkick — Executive Consultant & Go-To-Market (GTM) Advisor. Head of Customer Success. | Classkick · 2023-05 – 2024-01 · 8 mo — Advised the CEO on early-stage go-to-market (GTM) strategy, product-led growth (PLG) mechanics, and operational scaling frameworks; designed and executed a net-new Customer Success Framework late in the corporate renewal cycle to protect the enterprise portfolio. --Intervened during a distressed renewal phase to drive an 87% Gross Revenue Retention (GRR) and 101% Net Revenue Retention (NRR), significantly outperforming the company's baseline forecast of 75% GRR and 85% NRR. --Overhauled and relaunched the customer pricing model, delivering a 17.36% increase to average baseline pricing with a minimal ~1% drop in logo retention; and captured over $239K in incremental ARR within the first 90…
Job: SchoolMint — Chief Customer Officer | SchoolMint · 2021-11 – 2022-11 · 1y — Spearheaded a comprehensive post-sale turnaround that drove a 40% expansion in enterprise bookings, improved Net Revenue Retention (NRR) by up to 15 points, and supported cross-border M&A execution to maximize corporate valuation. --Advised on corporate M&A activities and successfully closed a complex, multi-national transaction that immediately expanded company valuation. --Directed multi-tiered enterprise operations across renewal management, onboarding, professional services, call centers, technical support, and custom application development for the market-leading strategic management platform. --Partnered with Product and Sales leadership to drive a ~30% YoY increase in cross-sell/u…
Job: Savvas Learning Company — Vice President – Customer Success & Revenue Operations | Savvas Learning Co. & Pearson (RevOps) · 2019-10 – 2021-11 · 2y 1mo — Engineered, centralized, and scaled an enterprise-wide customer retention and revenue operations engine from the ground up, commanding post-sale accountability for an ecosystem of 7,000+ enterprise accounts peaking at $850M/year in active bookings. --Corporate Function Architecture: Developed the foundational business case, secured CEO and C-suite sponsorship, and built a cross-functional Customer Success division from scratch to transform reactive support into a proactive, outcomes-driven growth engine. --Net Revenue Expansion Engine: Surpassed 120% Net Revenue Retention (NRR) and drove sustainable portfolio expansion across core enterprise segments by establishing structured account str…
Job: Pearson Education Services Private Limited — Vice President – Professional Services & National Delivery | Pearson · 2013-11 – 2019-10 · 5y 11mo — Directed a 450+ person national implementation and technical services organization to execute high-stakes asset rollouts for an enterprise portfolio peaking at $650M/year in bookings, consistently outperforming operating income targets. --Managed the end-to-end deployment, utilization optimization, and workforce scheduling of a multi-tiered national delivery network consisting of 450+ professionals spanning full-time, part-time, and per-diem resources. --Spearheaded large-scale system deployments across capital portfolios serving up to 1.2 million end-users per deployment, navigating turbulent market conditions to expand enterprise market share. --Achieved client satisfaction scores exce…
Job: Pearson Education Services Private Limited — Director – Post-Merger Integration (PMI) & International Market Expansion | Pearson · 2011-10 – 2013-10 · 2y — Accelerated post-merger time-to-value, facilitated cross-border system integrations, and drove cross-sell bookings velocity for international acquisitions valued up to $721M. Together, these improvements contributed to over 150 new enterprise contracts across global markets within 18-months of acquisition. --Led the corporate integration of SchoolNet (a $230M acquisition); authored the cross-functional business plan to tie data analytics capabilities to existing core products, successfully initiating the "PowerUp 5-500" campaign and generating 150+ new enterprise service contracts. --Global Business Development: Formulated and executed international go-to-market strategies across Latin Am…
Job: Pearson Education Services Private Limited — Director of Professional Services | Pearson · 2007-05 – 2011-09 · 4y 4mo — Exceeded forecasted operating income targets by 14.4% (representing a 3.92 percentage points over plan) and boosted data-migration margins by 8 points through rigorous mathematical capacity modeling (queuing models) and the execution of a 1.48M customer node transition campaign. --Intervened in a deeply troubled, stall-phase deployment; rapidly stabilized client executive confidence, audited and reset the master schedule, and completed 100% of outstanding SOW deliverables to convert a hostile account into a published, referenceable corporate case study. --Led all implementation and application development teams for multiple product lines; exceeded planned operating income targets (30.99%…
Job: IBM — Management Consultant & Financial Operations Analyst | Global Business Services · 1999-06 – 2007-06 · 8y — A proud IBM-er who started as an intern during University and joined full-time after graduation. Captured $700K in structural bottom-line value ($300K direct revenue capture / $400K cost reduction) within an IBM Global Business Services unit managing a $400M annual target, engineering robust financial governance for engagements valued up to $100M. --Formulated complex revenue recognition models, structural cost-accrual forecasts, and labor-rate optimization matrices that stabilized client expenditure and eliminated budgetary variances across cross-regional retail ERP deployments. --Directed a cross-functional advisory team of 8 data warehouse architects and engineering specialists to audi…
Job: IBM — Senior Program Manager - Enterprise Digital Transformation | Global Business Services · 2001-01 – 2002-12 · 1y 11mo — Rescued a high-risk portfolio to successfully deliver a $100M+ digital transformation for the State of North Carolina, safeguarding multi-million dollar state funding allocations while setting industry-wide deployment velocity records. --Additionally directed senior data-conversion engineering teams migrating legacy transactional architectures to web-enabled platforms at an unprecedented velocity of 40 organizational nodes per week—achieving the fastest documented rollout of its scale as of that time. --Formulated and led cross-functional deployment teams of up to 100 multidisciplinary consultants and engineering professionals under aggressive, state-mandated delivery timelines. --Engine…
Job: SONITRONIES, S.A. DE C.V. — Systems Analyst & Technical Consultant (International Business Practicum) · 1999-01 – 1999-06 · 5 mo — Secured corporate ISO 9000 quality certification for a 5,000-employee international operation by systematically auditing, mapping, and automating complex cross-border logistics and administrative workflows. --Designed and implemented a high-fidelity web platform to centralize, track, and manage multi-national labor, facilities, and supply chain contracts across international borders. --Formulated prototype ERP tracking systems for community health organizations, translating operational constraints into optimized SQL database schemas to automate executive performance reporting.
Job: IBM — Systems Engineer & Enterprise Application Developer · 1999-06 – 2000-12 · 1y 6mo
School: University of Arizona, Eller College of Management — Bachelor of Science (B.S.), Management Information Systems and Services
School: University of Arizona — Master of Business Administration (MBA), International Business

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Rapid PrototypingSupply Chain OptimizationSupply Chain ManagementSupply Chain OperationsSQLContact CentersMBAPMPProject PlanningIntegrationQuality AssuranceEducational TechnologyRisk ManagementE-LearningSalesAccount ManagementCustomer ServiceProject ManagementManagementChange Management

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Jacob Rigoli

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