Dhandapani Kaliappan

Program Manager - Sales Operations

NetApp

Nov 2015 – Jun 201719 months

Accountable for developing & managing programs related to global renewal business. Operationally responsible for success of install base lifecycle by developing & executing new sales campaigns, improving sales business process/systems and analyzing data to measure & predict business growth. Developed proposal to transform the current business operating model to reduce cost and increase customer experience. Introduced new process/programs to improve sales rep productivity, decrease customer churn and increase revenue. Responsible for generating, managing and validating monthly/quarterly forecast for global renewal business.

Sr Product Director, High Tech Products & Programs

Gartner

Jun 2017 – Sep 201815 months

Served as a “Single Point of Contact (Product)” to Global Strategic accounts. Enabled sales executives through the sales lifecycle by positioning products (new), demonstrating product value, coaching on retention lifecycle and gathering product feedback. Managed a portfolio of strategic high tech vendor accounts in both traditional tech and disruptive business segments. Responsible for retaining more than 90% of the CV and grow the business through new products. Developed strategy to migrate legacy to new product architecture by analyzing current product performance in various business segments (traditional tech to disruptors) to grow the Gartner high-tech vendor business.

Manager

Kurt Salmon

Apr – Nov 20157 months

Assessed current state business operations (IT) and enterprise wide technology spend; Designed and implemented future state operating model to optimize the capital expenditure and operating expenses; Developed new organization structure and an interim working model to reestablish relationship with various business units; Rationalized the complex application portfolio to develop 5-year strategic application road-map.

Customer Success Manager

Citrix Systems

Apr 2014 – Apr 201512 months

Define and enable success for key strategic global customers. My goal was to 1. Align with customer's overall strategy 2. Accelerate product adoption 3. Establish positive health by engaging proactively 4. Create lifelong customer relationships 5. Serve as a customer advocate

Manager

PwC

May 2008 – Apr 201471 months

Led projects involving process re-engineering and enterprise software implementations; Engaged in understanding customer requirements, collaborating with cross-functional teams, providing long-term implementation road maps, project sales and delivery; Expertise in Sales & Sales Operation enablement, Pricing Optimization, Quote-to-Cash process areas; Managed internal practice development activities including recruiting, coaching, training and methodology development;