Ana Alves

Operations & Product Leader | Building Scalable Processes, Teams & Products | SaaS · Cloud Marketplace · Startups

United States2.6k followers

OpenAI

ex-Ayra Consultoria

ex-Ibexlabs

Operations & Product Leader | Scalable Solutions | Digital Transformation | Growth I build and scale operations and products that drive real business growth - partnering directly with C-level executives, bridging strategy and execution, and putting the customer at the center…
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of every decision. With a background spanning startups, corporate venture capital, and product management, I bring a rare mix of strategic vision and hands-on execution. My experience with one of Latin America's largest corporate venture capital firms gave me deep insight into the startup ecosystem - from structuring operations to identifying growth opportunities. As a Product Manager, I translated customer needs into actionable roadmaps, managed backlogs, and improved client satisfaction while running business operations simultaneously. My approach combines agility, strategic thinking, and cross-functional collaboration to deliver high-impact results. 🎯 Core Strengths: ▸ Operations — Building scalable processes from scratch, optimizing workflows, customer data-driven decision making ▸ Product Management — Customer feedback into roadmaps, backlog management & user-centric delivery ▸ Project Management — Agile & Scrum, end-to-end execution & market research ▸ Customer Success — Retention strategies, satisfaction metrics & customer-first solutions ▸ Cloud Marketplaces — AWS, Azure & GCP 🛠️ Tools: Jira | Asana | ClickUp | Salesforce | HubSpot | Pipedrive | Power BI | Figma | Zapier | Webflow | Canny | Excel

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GTM Index

OPENAIJOB
1. GTM Strategy & Ops
  6M
SUGERJOB
1. Product Specialist
  1Y 1M
STORIIJOB
1. Head of Product
  1Y 4M
2. Product Operations & Custo…
  1Y
IBEXLABSJOB
1. Operations Mgr
  11M
LABRAJOB
1. Operations Mgr
  11M
ACE CORTEXJOB
1. Business Analyst
  11M
AYRA CONSULTORIAJOB
1. Project Mgr
  11M

Job: Ayra Consultoria — Project Manager · 2020-02 – 2021-01 · 11 mo — - Specialized in Sales Management, New Business Development, and Innovation. - Taken part in Operations, Marketing, and New Business Development Projects. - Trained new consultants and supervised projects.
Job: Ibexlabs — Operations Manager · 2023-03 – 2024-02 · 11 mo — Working for both Labra and Ibexlabs in customer success and operations for the technology and cloud industry. - Designed and implemented internal operations processes and procedures for a cloud-focused technology firm, improving cross-team coordination, project visibility, and delivery accountability. Managed technical projects and AWS alliance partnerships, enabling clients to leverage cloud infrastructure programs and co-sell opportunities effectively. - Supported sales operations and process optimization across both Labra and Ibexlabs, streamlining workflows between customer success, sales, and technical teams. - Acted as operational lead across the full client lifecycle — from onboardin…
Job: ACE Cortex — Business Analyst · 2021-01 – 2021-12 · 11 mo — - Grew a product's commercial pipeline from R$0 to R$700,000 in a single quarter through business intelligence analysis, targeted sales training, and strategic partnership meetings to reposition the product in market. - Led the ideation, development, and go-to-market execution of 4 new ESG-focused products, coordinating cross-functional teams from concept through launch. - Built sales operations and business intelligence infrastructure from scratch — including CRM implementation (Pipedrive), sales flow redesign, and executive dashboard reporting in Power BI. - Managed and mentored 4 interns, overseeing their day-to-day project contributions across operations and sales functions. - Managed c…
Job: OpenAI — GTM Strategy & Ops · 2026-04 – present · 4 mo — - Contract from Suger. - Launching OpenAI on Bedrock - Building the end-to-end AWS Marketplace and co-selling motion from scratch, designing operational workflows and processes to support B2B go-to-market motion - Partnerships operations
Job: Labra — Operations Manager · 2023-03 – 2024-02 · 11 mo — Working for both Labra and Ibexlabs in customer success and operations for the technology and cloud industry. - Designed and implemented internal operations processes and procedures for a cloud-focused technology firm, improving cross-team coordination, project visibility, and delivery accountability. Managed technical projects and AWS alliance partnerships, enabling clients to leverage cloud infrastructure programs and co-sell opportunities effectively. - Supported sales operations and process optimization across both Labra and Ibexlabs, streamlining workflows between customer success, sales, and technical teams. - Acted as operational lead across the full client lifecycle — from onboardin…
Job: Storii — Head of Product · 2024-02 – 2025-06 · 1y 4mo — - Built the product division from scratch — defining vision, strategy, roadmap, design standards, and execution processes across 5+ SaaS products serving 100+ clients. - Coordinated the full development team end-to-end, owning backlog management, sprint planning, prioritization, and cross-functional delivery across 7 feature launches, 2 new apps, and 700+ product iterations. - Designed and implemented accountability and delivery processes for bug fixes and custom client development projects, improving engineering output and reducing resolution times. - Led product implementation and project management for major enterprise clients, scoping and overseeing custom development engagements from k…
Job: Storii — Product Operations & Customer Success Manager · 2022-03 – 2023-03 · 1y — SaaS Health tech for the Care Industry. - Co-created and operationally launched the first Adult Day Community platform for the US market, building customer success strategies and operational processes from the ground up. - Managed the full customer lifecycle for a SaaS health tech platform — from onboarding and training to ongoing engagement, issue resolution, and retention. - Administered and automated CRM workflows, built dashboards, and produced business intelligence reports to support data-driven decisions for leadership and the product team. Identified and escalated product gaps through structured customer feedback loops, contributing directly to product roadmap decisions and feature p…
Job: Suger — Product Specialist · 2025-09 – present · 11 mo — - Managed 80+ accounts across AWS and cloud marketplace platforms, serving as the primary operational and product contact for enterprise and mid-market clients. - Oversaw 200+ subscription renewals, driving high retention through proactive account engagement, risk identification, and structured renewal workflows. - Built renewal and feature enablement processes from scratch, reducing renewal friction and improving customer time-to-adoption for new product capabilities. - Partnered with product, sales, and engineering teams to surface customer insights, prioritize improvements, and align product development with real client needs. - Acted as a bridge between technical teams and business stak…
School: UFRJ - Universidade Federal do Rio de Janeiro — Social Communication - Marketing, Communication and Media Studies
School: Business Training Company — General Business Program, Administração e Negócios
School: Australia Pacific College — Diploma, Project Management
School: Lexis English School — General English, Língua Inglesa

Skills

SalesforceHubSpotZapierGoogle MarketplaceAWS MarketplaceOnline MarketplaceCo-sellStrategic PartnershipsProduct OwnerProduct ConceptSoftware Product ManagementProduct PlanningProduct OperationsQuantitative ResearchQualitative ResearchMarket ResearchDashboardsJiraPartner Relationship ManagementAmazon Web Services (AWS)Business-to-Business (B2B)EnglishData Analysis

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Ana Alves

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