Alexandria Sauls
Senior Program Manager @ Google | 10 Years in Big Tech (Ex-Amazon, Uber, PayPal) | Sharing the wins, failures, and lessons of navigating my career journey.
Google
ex-AmazonHi, I’m Alexandria. 👋 I’m currently a Senior Program Lead at Google.
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Having spent 10 years across Ops, Sales, and Program Management at companies like Amazon, Uber, and PayPal, I’ve learned that career growth can look different at the various seasons. My journey has been a series of pivots—some I wanted, and others I didn’t. My definition of career success has changed a lot over the years. Today, I operate by a few core principles: • Ownership: You are the primary stakeholder of your career, especially when things don’t go as planned. • Execution: Focus on the work directly in front of you. Results speak louder than titles. • Integrity & Kindness: Being a good person and treating others exactly how you want to be treated. On this page, I share real-time insights on how I navigate my own path—including the wins, the setbacks, and the lessons learned along the way. In 2022, I created NoCeilings because we’ve all heard about the 'glass ceiling'—but I’m not interested in just looking at it. I want to build a brand that helps us shatter it. What started as a passion for sharing career advice has grown into a community of 7,700+ professionals dedicated to pushing the status quo and redefining what’s possible. Let’s Connect: For speaking engagements, panel opportunities, or brand collaborations, please send me a DM.
GTM Index
- GOOGLEJOB
- Senior Program Lead, Produ…6M
Senior Program Lead, Product Launch & GTM Strategy
Google
- Senior Program Mgr, Policy…3Y
Senior Program Manager, Policy & Product Launch Strategy
Google
- Senior Program Mgr, Produc…1Y 2M
Senior Program Manager, Product Launches
Google
- NO CEILINGS - CAREER PLANNING SERVICESJOB
- Founder & Career Content C…4Y
Founder & Career Content Creator
No Ceilings - Career Planning Services
With 10 years of experience across Amazon, Uber, PayPal, and Google, I founded NoCeilings to share the practical side of my career journey. My focus is on creating content that offers tips and strategies based on how I’ve navigated the tech industry, helping others build their own paths. Collaborations: I am open to speaking engagements, brand partnerships, and media collaborations. 📩 Contact: [Linkedin DM] Note: All business activities and content creation via NoCeilings are independent of my professional role at Google.
- CANDOORJOB
- Candoor Advisor2Y 4M
Candoor Advisor
Candoor
- PAYPALJOB
- Mgr, Global Program Delive…8M
Manager, Global Program Delivery - Operations & Transformation
PayPal
• Managed 20 marketing campaign lifecycles (Agile Methodology) via existing processes and/or developed and lead the implementation of new 10+ processes through partnerships with Marketing, Data, Email & Web operation teams accounting for 25% of Q4 revenue. • Led tiger team to improve the marketing campaign lifecycle timelines, resulting in reduced launch time by 30%. • Operationalized cross-channel (Email, Push Notification, Web, etc.) campaign delivery across four verticals resulting in 35% decrease in E2E campaign lifecycle. • Implemented a formal project management process for email campaigns from ideation, agency collateral inputs, tracking campaign success metrics, resulting in reduced…
- UBERJOB
- Program Mgr, Merchant Expe…1Y 2M
Program Manager, Merchant Experience - Uber Eats
Uber
• Facilitated and lead high-impact initiatives to improve the customer experience Uber Delivery merchants resulting in 55% decrease in customer support contacts. • Served as the POC for the Community Operations team when partnering with Ops, Product-Ops, Product, Sales, and others to successfully launched 6 high impact initiatives driving 40% increase in Sales for SMB customers and 20% decrease in customer contacts. • Identified top 2 customer (internal/external) pain points (in my vertical) via monitoring CSAT performance and scoped two action plans (Full Automation / Customer Education) to address gaps. These actions drove 15% decrease customer support contacts 3 months post launch and 40…
- AMAZONJOB
- Account Mgr II - Amazon Sh…9M
Account Manager II - Amazon Shipping
Amazon
• Provided technical pre-sales trainings to 15-20 Account Managers, with each achieving 80% or higher in grading scores. • Developed product demonstration best practice methodologies and trained 20+ SMB customers, resulting in a standardized training framework decreasing training completion time by 50%. • Scaled pick-up customer support processes, enabling a 35% improvement in customer satisfaction scoring • Developed and helped lead implementation of automated delivery pick-up schedule program, improving efficiency by 50% and reach a 90% pick-up success rate with top sellers post launch.
- Program Mgr II, Operations…5M
Program Manager II, Operations Excellence - Amazon Incentives
Amazon
• Initiated and drove global GEMBA to identify waste, reduce bottlenecks and increase automation opportunities resulting in a reduction of 5,800 customer waiting days and -1,200 hours of annual workload. • Decreased NA Spending & Transactions violations by 80% in 2018 by standardizing global purchase order management and intake and audit framework for internal stakeholders. In 2017, violated POs represented $17.8MM in spend and a non-compliance defect rate of ~5% (84 POs created by WW Corp. GC • Established a centralized operational workflow for Corporate and B&M business channels. Reducing operational workload by 42%.
- Program Mgr I, Operations…1Y 2M
Program Manager I, Operations Excellence - Amazon Incentives
Amazon
• Drove beta adoption of self-service code check tool by analyzing customer data, contacts and use cases, reducing participating client contacts by 60% • Reconciled 5k+ customer balances in Gift Card Accounting and Gift Card Operation to ensure that customer account balances are aligned within multiple stakeholder systems (Salesforce, DocuSign, etc) • Created 45+ customized onboarding plans, with 10 tailored for new hires in specific roles. This resulted in a 50% reduction in onboarding time, from six months to three.
- Inbound Sales Account Mgr4M
Inbound Sales Account Manager – Amazon Incentives
Amazon
• Managed 100+ SMB clients and facilitated 500+ orders; co-led the API integration for 4 key accounts, generating $1.2M in new revenue. • Redesigned the self-serve sign-off process, decreasing the time from initial sign-up to first order by 45%. • Successfully negotiated and executed contracts for a portfolio of 100+ clients, ensuring seamless onboarding and order fulfillment.
- Area Mgr I, Operations - A…1Y 6M
Area Manager I, Operations - Amazon Fulfillment
Amazon
- Job: Google — Senior Program Manager, Product Launches · 2022-02 – 2023-04 · 1y 2mo
- Job: Uber — Program Manager, Merchant Experience - Uber Eats · 2020-04 – 2021-06 · 1y 2mo — • Facilitated and lead high-impact initiatives to improve the customer experience Uber Delivery merchants resulting in 55% decrease in customer support contacts. • Served as the POC for the Community Operations team when partnering with Ops, Product-Ops, Product, Sales, and others to successfully launched 6 high impact initiatives driving 40% increase in Sales for SMB customers and 20% decrease in customer contacts. • Identified top 2 customer (internal/external) pain points (in my vertical) via monitoring CSAT performance and scoped two action plans (Full Automation / Customer Education) to address gaps. These actions drove 15% decrease customer support contacts 3 months post launch and 40…
- Job: Amazon — Program Manager I, Operations Excellence - Amazon Incentives · 2017-11 – 2019-01 · 1y 2mo — • Drove beta adoption of self-service code check tool by analyzing customer data, contacts and use cases, reducing participating client contacts by 60% • Reconciled 5k+ customer balances in Gift Card Accounting and Gift Card Operation to ensure that customer account balances are aligned within multiple stakeholder systems (Salesforce, DocuSign, etc) • Created 45+ customized onboarding plans, with 10 tailored for new hires in specific roles. This resulted in a 50% reduction in onboarding time, from six months to three.
- Job: PayPal — Manager, Global Program Delivery - Operations & Transformation · 2021-06 – 2022-02 · 8 mo — • Managed 20 marketing campaign lifecycles (Agile Methodology) via existing processes and/or developed and lead the implementation of new 10+ processes through partnerships with Marketing, Data, Email & Web operation teams accounting for 25% of Q4 revenue. • Led tiger team to improve the marketing campaign lifecycle timelines, resulting in reduced launch time by 30%. • Operationalized cross-channel (Email, Push Notification, Web, etc.) campaign delivery across four verticals resulting in 35% decrease in E2E campaign lifecycle. • Implemented a formal project management process for email campaigns from ideation, agency collateral inputs, tracking campaign success metrics, resulting in reduced…
- Job: Amazon — Program Manager II, Operations Excellence - Amazon Incentives · 2019-02 – 2019-07 · 5 mo — • Initiated and drove global GEMBA to identify waste, reduce bottlenecks and increase automation opportunities resulting in a reduction of 5,800 customer waiting days and -1,200 hours of annual workload. • Decreased NA Spending & Transactions violations by 80% in 2018 by standardizing global purchase order management and intake and audit framework for internal stakeholders. In 2017, violated POs represented $17.8MM in spend and a non-compliance defect rate of ~5% (84 POs created by WW Corp. GC • Established a centralized operational workflow for Corporate and B&M business channels. Reducing operational workload by 42%.
- Job: Google — Senior Program Lead, Product Launch & GTM Strategy · 2026-04 – present · 4 mo
- Job: Candoor — Candoor Advisor · 2022-12 – 2025-04 · 2y 4mo
- Job: No Ceilings - Career Planning Services — Founder & Career Content Creator · 2022-10 – present · 3y 10mo — With 10 years of experience across Amazon, Uber, PayPal, and Google, I founded NoCeilings to share the practical side of my career journey. My focus is on creating content that offers tips and strategies based on how I’ve navigated the tech industry, helping others build their own paths. Collaborations: I am open to speaking engagements, brand partnerships, and media collaborations. 📩 Contact: [Linkedin DM] Note: All business activities and content creation via NoCeilings are independent of my professional role at Google.
- Job: Google — Senior Program Manager, Policy & Product Launch Strategy · 2023-04 – 2026-04 · 3y
- Job: Amazon — Area Manager I, Operations - Amazon Fulfillment · 2016-01 – 2017-07 · 1y 6mo
- Job: Amazon — Inbound Sales Account Manager – Amazon Incentives · 2017-07 – 2017-11 · 4 mo — • Managed 100+ SMB clients and facilitated 500+ orders; co-led the API integration for 4 key accounts, generating $1.2M in new revenue. • Redesigned the self-serve sign-off process, decreasing the time from initial sign-up to first order by 45%. • Successfully negotiated and executed contracts for a portfolio of 100+ clients, ensuring seamless onboarding and order fulfillment.
- Job: Amazon — Account Manager II - Amazon Shipping · 2019-07 – 2020-04 · 9 mo — • Provided technical pre-sales trainings to 15-20 Account Managers, with each achieving 80% or higher in grading scores. • Developed product demonstration best practice methodologies and trained 20+ SMB customers, resulting in a standardized training framework decreasing training completion time by 50%. • Scaled pick-up customer support processes, enabling a 35% improvement in customer satisfaction scoring • Developed and helped lead implementation of automated delivery pick-up schedule program, improving efficiency by 50% and reach a 90% pick-up success rate with top sellers post launch.
- School: University of Houston — Bachelor’s Degree, Public Relations, Supply Chain & Logistics Technology
Skills
Playbooks
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