Alec Pritzos
AI GTM & Sales Lead, Telco | Google
GoogleAs a AI GTM & Sales Lead for Telco at Google , I help telecommunications leaders deploy AI and get value from it. Carriers have spent years on automation.
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What's changing now is the shift to systems that reason, decide, and act on their own, and most leaders are still working out what that looks like in We focus on solving the most critical, high-impact challenges unique to the telecom industry. My strength is translating what agentic systems can actually do into clear business value, and knowing the difference between what's deployable today and what's still a demo.
GTM Index
- GOOGLEJOB
- AI GTM & Sales Lead | Telco3M
AI GTM & Sales Lead | Telco
Google
I partner with telecommunications leaders to deploy AI and drive sustainable value across core operations. Our team helps carriers move past basic automation toward autonomous systems, integrating Google’s advanced AI capabilities into complex carrier environments. A key focus is bridging the gap between cutting-edge technology and production readiness by determining what is deployable today versus what is still early, and establishing a clear business case. To accelerate scale, we partner closely with network software providers and system integrators to bring joint solutions to market.
- MICROSOFTJOB
- Global Sales Dir, AI Busin…1Y
Global Sales Director, AI Business Process | Telco, Media, and Gaming
Microsoft
- Global Sales Dir - Telco &…1Y
Global Sales Director - Telco & Media
Microsoft
As a Global Sales Director for the Global Black Belt (GBB) team, I lead strategic sales initiatives for Business applications. My role involves driving innovation, enhancing customer engagement, and accelerating business growth across the Americas. I collaborate with cross-functional teams to deliver cutting-edge solutions that transform customer experiences and achieve business objectives
- Strategic Account Executiv…1Y 1M
Strategic Account Executive - Contact Center AI - Telco Market
Microsoft
- Principal Digital Sales St…1Y 5M
Principal Digital Sales Strategist - Telco Market
Microsoft
In this role, I leverage the latest technology to expedite digital transformation for the telecommunications vertical. It is worth mentioning that I use data-integrated virtual assistants, live chat communications, cognitive API services for dialogue & NLU machine learning, and incorporation of large language models in enterprise solutions AI-enabled agent tooling. I involve myself in large language models and AI solutions for enterprise-grade technology. One of my key assignments was cultivating strategic relationships with sales, professional services, product, and marketing. Along with many other functions, I develop services and transactional pricing components, ROI/Business Cases, and…
- NUANCE COMMUNICATIONSJOB
- Principal Digital Sales St…1Y 8M
Principal Digital Sales Strategist
Nuance Communications
- Principal Sales Eng1Y 3M
Principal Sales Engineer
Nuance Communications
As a Sales Engineer - Digital Engagement Consultant I support the pre-sales cycles in selling Nuance Intelligent Engagement Solutions which is part of the enterprise digital portfolio. I present and demonstrate current and future technologies.
- Principal Digital Program…1Y 4M
Principal Digital Program Manager
Nuance Communications
Supports Nuance in being a leading enterprise live chat and virtual assistant provider. Owns all virtual assistant optimizations, enhancements, and implementations for a large enterprise account in the entertainment & Telecommunications field Consults with chat operations, ops support and chat delivery teams on solutions, best practices, and technical requirements for solutions. Owns the development of optimizations in AgileCraft and Jira through to release in close daily collaboration with Analytical Strategist and Development Engineers highly experienced in agile project management principles Directly manages and created the release process for the grammar, software, and content devel…
- Senior Digital Program Mgr1Y 4M
Senior Digital Program Manager
Nuance Communications
Supports Nuance in being a leading enterprise live chat and virtual assistant provider. Responsible for a large portion of the live chat platform for a large telecommunication and entertainment company
- AT&TJOB
- Strategic Partner Mgr1Y
Strategic Partner Manager
AT&T
I functioned as an operational lead of AT&T's over-the-top OTT streaming video consumer services. I was tasked with delivering unparalleled support to contact centers for chat and social media operations in Dallas and Hyderabad, India. It is worth to mention that I created and defined long-term customer care and care tooling strategies as well as new solutions engagements and enhancement capabilities for next-generation entertainment products. I also ensured flawless workflow by leading operations for DIRECTV NOW over-the-top streaming product. Please note my key contributions to these roles: Increased CSAT by 64% for car line of business, AT&T Care line of business, and OTT streaming ser…
- Social Media Operations Mgr8M
Social Media Operations Manager
AT&T
Managing DIRECTV Social Media Operations for AT&T. Creating and Maintaining Care structure and support for over the top services.
- Social Media & Chat Team Mgr1Y 6M
Social Media & Chat Team Manager
AT&T
DIRECTV Social Media & Chat Support
- DIRECTVJOB
- Technical Team Mgr1Y 6M
Technical Team Manager
DIRECTV
Leading, Coaching, Developing, Driving Performance, Project Management, Human Resources, and communications.
- Access Card distribution T…4M
Access Card distribution Team Manager
DIRECTV
- Assistance Queue specialist0M
Assistance Queue specialist
DIRECTV
Repairing relationships, Handling escalated situations, Supporting front line agents.
- Fraud Prevention Customer…2Y 1M
Fraud Prevention Customer Service Representative
DIRECTV
Front line support for the prevention of satellite fraud. and Technical support
- Technical Service Represen…5M
Technical Service Representative
DIRECTV
Customer Support
- ACADEMY SPORTS + OUTDOORSJOB
- Asset Protection Associate2Y
Asset Protection Associate
Academy Sports + Outdoors
Tracking and logging stolen merchandise. Assisting in the prevention of internal and external theft.
- Job: DIRECTV — Technical Service Representative · 2010-07 – 2010-12 · 5 mo — Customer Support
- Job: Nuance Communications — Principal Sales Engineer · 2020-08 – 2021-11 · 1y 3mo — As a Sales Engineer - Digital Engagement Consultant I support the pre-sales cycles in selling Nuance Intelligent Engagement Solutions which is part of the enterprise digital portfolio. I present and demonstrate current and future technologies.
- Job: Microsoft — Strategic Account Executive - Contact Center AI - Telco Market · 2023-06 – 2024-07 · 1y 1mo
- Job: Academy Sports + Outdoors — Asset Protection Associate · 2008-07 – 2010-07 · 2y — Tracking and logging stolen merchandise. Assisting in the prevention of internal and external theft.
- Job: Nuance Communications — Principal Digital Sales Strategist · 2021-11 – 2023-07 · 1y 8mo
- Job: AT&T — Social Media Operations Manager · 2016-05 – 2017-01 · 8 mo — Managing DIRECTV Social Media Operations for AT&T. Creating and Maintaining Care structure and support for over the top services.
- Job: Google — AI GTM & Sales Lead | Telco · 2026-07 – present · 1 mo — I partner with telecommunications leaders to deploy AI and drive sustainable value across core operations. Our team helps carriers move past basic automation toward autonomous systems, integrating Google’s advanced AI capabilities into complex carrier environments. A key focus is bridging the gap between cutting-edge technology and production readiness by determining what is deployable today versus what is still early, and establishing a clear business case. To accelerate scale, we partner closely with network software providers and system integrators to bring joint solutions to market.
- Job: DIRECTV — Assistance Queue specialist · 2013-01 – 2013-01 · 0 mo — Repairing relationships, Handling escalated situations, Supporting front line agents.
- Job: Nuance Communications — Senior Digital Program Manager · 2018-01 – 2019-05 · 1y 4mo — Supports Nuance in being a leading enterprise live chat and virtual assistant provider. Responsible for a large portion of the live chat platform for a large telecommunication and entertainment company
- Job: Microsoft — Principal Digital Sales Strategist - Telco Market · 2022-03 – 2023-08 · 1y 5mo — In this role, I leverage the latest technology to expedite digital transformation for the telecommunications vertical. It is worth mentioning that I use data-integrated virtual assistants, live chat communications, cognitive API services for dialogue & NLU machine learning, and incorporation of large language models in enterprise solutions AI-enabled agent tooling. I involve myself in large language models and AI solutions for enterprise-grade technology. One of my key assignments was cultivating strategic relationships with sales, professional services, product, and marketing. Along with many other functions, I develop services and transactional pricing components, ROI/Business Cases, and…
- Job: AT&T — Social Media & Chat Team Manager · 2014-11 – 2016-05 · 1y 6mo — DIRECTV Social Media & Chat Support
- Job: DIRECTV — Fraud Prevention Customer Service Representative · 2010-12 – 2013-01 · 2y 1mo — Front line support for the prevention of satellite fraud. and Technical support
- Job: Microsoft — Global Sales Director - Telco & Media · 2024-07 – 2025-07 · 1y — As a Global Sales Director for the Global Black Belt (GBB) team, I lead strategic sales initiatives for Business applications. My role involves driving innovation, enhancing customer engagement, and accelerating business growth across the Americas. I collaborate with cross-functional teams to deliver cutting-edge solutions that transform customer experiences and achieve business objectives
- Job: Microsoft — Global Sales Director, AI Business Process | Telco, Media, and Gaming · 2025-07 – 2026-07 · 1y
- Job: DIRECTV — Technical Team Manager · 2013-05 – 2014-11 · 1y 6mo — Leading, Coaching, Developing, Driving Performance, Project Management, Human Resources, and communications.
- Job: Nuance Communications — Principal Digital Program Manager · 2019-05 – 2020-09 · 1y 4mo — Supports Nuance in being a leading enterprise live chat and virtual assistant provider. Owns all virtual assistant optimizations, enhancements, and implementations for a large enterprise account in the entertainment & Telecommunications field Consults with chat operations, ops support and chat delivery teams on solutions, best practices, and technical requirements for solutions. Owns the development of optimizations in AgileCraft and Jira through to release in close daily collaboration with Analytical Strategist and Development Engineers highly experienced in agile project management principles Directly manages and created the release process for the grammar, software, and content devel…
- Job: DIRECTV — Access Card distribution Team Manager · 2013-01 – 2013-05 · 4 mo
- Job: AT&T — Strategic Partner Manager · 2017-01 – 2018-01 · 1y — I functioned as an operational lead of AT&T's over-the-top OTT streaming video consumer services. I was tasked with delivering unparalleled support to contact centers for chat and social media operations in Dallas and Hyderabad, India. It is worth to mention that I created and defined long-term customer care and care tooling strategies as well as new solutions engagements and enhancement capabilities for next-generation entertainment products. I also ensured flawless workflow by leading operations for DIRECTV NOW over-the-top streaming product. Please note my key contributions to these roles: Increased CSAT by 64% for car line of business, AT&T Care line of business, and OTT streaming ser…
- School: University of Oklahoma — Bachelor of Arts - BA, Administrative Leadership
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